Senior Salesforce Developer

Achutha Telluri (Senior Salesforce Developer)

Employe: ********@*******.*** +1-732-***-****

LinkedIn: https://linkedin.com/in/achutha-telluri

Trailhead: https://trailblazer.me/id/achuth4290

Blog: medium.com/@achuthramireddy123

PROFESSIONAL SUMMARY :

Results-driven Salesforce Developer and ServiceNow professional with 7+ years of experience and 22 Salesforce and ServiceNow certifications, specializing in the design, development, integration, deployment, and implementation of Salesforce solutions.

Worked with different clouds such as Sales, Service, Marketing, Experience (Community), CPQ, Omni Studio, and Data Cloud by using the Apex and LWC development and production Support.

Designed and developed and enhanced Service and Experience Cloud functionalities using Salesforce technologies such as Lightning Web Components (LWC), Apex, and SOQL/SOSL.

Delivered large-scale implementations such as Salesforce AgentForce, collaborating with cross-functional teams including business stakeholders, architects, and QA.

Executed API integrations, data migrations, and Salesforce DevOps workflows using tools like Postman, Data Loader, Gearset, and Jenkins to streamline development and deployment.

Developed end-to-end API integrations between Salesforce and external platforms using Java SDKs and enterprise tools like Spring Boot or MuleSoft, enabling real-time data flow.

Leveraged Python and Salesforce APIs to build end-to-end data pipelines for ETL, reporting, and predictive modeling—utilizing tools such as Pandas, Power BI, and ML frameworks, with automated monitoring and API-based data exchange.

Defined and enforced UI design patterns across Lightning components to ensure a consistent user experience, accessibility, and maintainability across multiple Salesforce apps.

Collaborated with UX designers and front-end developers to implement scalable, reusable UI components using Lightning Design System (SLDS) and custom LWC components.

Developed native Android mobile apps that securely integrate with Salesforce APIs using middleware and OAuth2, enabling real-time data exchange, offline capability, and intuitive mobile dashboards for field agents.

Leveraged Docker to containerize custom backend services (Java/Python) that integrate with Salesforce, streamline CI/CD workflows using SFDX and Jenkins, automate testing, simulate Salesforce APIs, and support consistent local development environments.

Implemented scalable, secure middleware and serverless solutions on cloud platforms to connect with Salesforce, manage data backups in cloud storage, automate event-driven workflows, and maintain monitoring and identity management for end-to-end integration health.

Implemented end-to-end solutions connecting Salesforce and MySQL via ETL and APIs, handling data transformation, backup, and staging for BI platforms, while developing middleware applications to ensure seamless and reliable data exchange.

Implemented customizations, workflows, and automation to optimize customer service processes.

Demonstrated expertise in configuring, customizing, and integrating CPQ applications to streamline sales processes and enhance revenue generation.

Configured eSignature capabilities using DocuSign, integrated into the contract execution stage to accelerate deal closure and ensure legally binding approvals.

Coordinated Salesforce project tasks across data migration, component builds, and QA; utilized agile sprint planning tools to drive focused delivery for small teams; and ensured transparent communication among developers, admins, and stakeholders.

Enabled contract renewal, amendment, and termination workflows, tied to subscription and asset data from CPQ, improving contract visibility and lifecycle management across sales and legal teams.

Designed CLM dashboards and reporting tools to monitor key contract metrics such as cycle times, bottlenecks, expiry alerts, and compliance risk indicators for proactive decision-making.

Ensured regulatory and legal compliance by embedding pre-approved fallback clauses, controlled access permissions, and automated audit logs within the Contract Life Cycle Management(CLM) solution.

Documented and tracked Salesforce features, bugs, and epics in Jira, led sprint planning and monitoring; linked Jira with Salesforce CLI and CI/CD pipelines for seamless deployments, managed issue resolution, and orchestrated metadata release cycles.

Managed and organized the content within the Experience Cloud community. includes creating and maintaining knowledge articles, discussion forums, libraries, and other relevant content types.

Promoted community engagement by configuring features such as gamification, badges, and reputation points. Encourage user participation and interaction through features like comments, likes, and shares.

Led the end-to-end implementation of Single Sign-On (SSO) using SAML 2.0 and OAuth 2.0 across Salesforce Service Cloud and Experience Cloud, enabling secure, seamless authentication for internal agents and external portal users.

Integrated Salesforce with enterprise Identity Providers (e.g., Azure AD, Okta), configured My Domain and authentication policies, and streamlined login experiences while enhancing security and compliance.

Integrated social media functionality in Experience Cloud using HTML, CSS, and JavaScript. Implemented social sharing buttons, social media feeds, and user authentication via social media platforms.

Highly skilled and experienced Service Cloud Developer with a proven track record in designing and implementing robust customer service solutions using Salesforce Service Cloud. Strong expertise in developing custom functionality, integrating with external systems, and optimizing service processes to enhance customer satisfaction and agent productivity.

Customized and configured Service Cloud objects, fields, page layouts, record types, validation rules, assignment rules, escalation rules, and entitlement processes. Implement features like Service Console, Knowledge Base, Email-to-Case, Web-to-Case, and Live Agent.

Integrated Service Cloud with other systems, such as CRM systems, telephony systems, or external data sources. Develop integrations using REST/SOAP APIs, Apex, and middleware platforms to ensure seamless data exchange and process automation.

Proficient in Salesforce CPQ administration, product configuration, pricing rules, quoting, and contract management. Strong understanding of the Salesforce platform, Apex, and LWC.

Demonstrated proficiency in creating Integrations with Salesforce, leveraging Salesforce Connectors, REST/SOAP APIs, and Platform Events for real-time data synchronization and event-driven architectures.

Implemented robust data mapping and transformation processes within MuleSoft to reconcile data disparities between Salesforce and external systems, adhering to business logic and data governance standards.

Proficient in using Git for version control (GitHub) and Experience in CI/CD (Continuous Integration/Continuous Deployment) environments.

Developed and implemented strategies for integrating Salesforce with GCP services to enhance functionality, scalability, and performance.

Utilize GCP tools (such as Big Query, Cloud Storage, and Cloud SQL) to manage and analyze large datasets, ensuring seamless data flow between Salesforce and GCP.

Designed and managed cloud infrastructure on GCP to support Salesforce applications, including provisioning resources, optimizing performance, and ensuring security.

Extensive Knowledge on AWS Services like EC2, IAM, Amazon S3, Security Service and Databases.

Effectively managed multiple different workstreams concurrently, including investigation, problem-solving, and troubleshooting.

Provided support in the rollout and maintenance of the new Salesforce Lightning instance.

Coordinated closely with team members to implement and maintain current features.

Written and managed Google Cloud Functions or other serverless components to handle data processing.

Highly expertise in VS Code with Core Java, Apex, SQL, and LWC, predominantly worked mostly in the development part.

Adapted at collaborating with cross-functional teams to gather requirements, design effective solutions, and deliver high-quality results.

Proven track record of successfully delivering complex CPQ projects on time and within budget. Committed to staying updated with the latest Salesforce CPQ advancements and continuously enhancing skills to drive business growth and optimize sales operations.

Proficient in all aspects of Salesforce administration, including user management, security settings, data management, workflow automation, flows, and report generation.

Implemented the authentication and authorization mechanisms required for secure access to external systems. Configured OAuth, API keys, or other authentication protocols to establish a trusted connection. Expertise with version control systems like GitHub, and Bitbucket.

Skilled in gathering and translating business requirements into scalable solutions to enhance sales processes and drive productivity.

Proficient comprehension of Salesforce.com Governor Limits and the capacity to optimize code to adhere to those restrictions Working knowledge of client-specific solutions such as Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, VS Code, SOQL, and SOSL, as well as the ability to effectively analyze and interpret data using Salesforce.

Strong knowledge of Salesforce customization using declarative tools, such as workflows, validation rules, flows, and process builders.

Experienced in data migration and data quality management to ensure accurate and reliable information within the system Collaborative team player with excellent communication and problem-solving skills, able to work effectively with stakeholders at all levels.

Committed to staying abreast of the latest Salesforce updates and best practices to deliver continuous improvement and maximize the value of the Salesforce platform for the organization.

Experience in Implementing Pick lists, dependent pick lists, lookups, junction objects, master-detail relationships, and formula fields to custom objects.

Worked on record data and metadata deployment using Fusekit and Copado respectively. Strong reporting background using standard Salesforce.com functionality.

Daily administration and support of the Salesforce implementation, including User and Group configuration.

Certifications:

Salesforce Certified Administrator (SCA)

Salesforce Certified Advanced Administrator (SCAA)

Salesforce Certified Agentforce Specialist

Salesforce Certified Business Analyst

Salesforce Certified Financial Services Cloud Accredited Professional

Salesforce Certified MuleSoft Integration Foundations

Salesforce Certified Marketing Cloud Email Specialist

Salesforce Certified Service Cloud Consultant

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Experience Cloud Consultant

Salesforce Certified CPQ Specialist

Salesforce Certified Platform App Builder Certification

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II

Salesforce Certified identity and access management Architect

Copado Certified Fundamentals I Certification Metadata Pipeline

Copado Certified Fundamentals I Certification Source Format Pipeline

Copado Certified Robotic testing

Copado Essentials+

Copado Extension Builder

Salesforce Certified Associate

Salesforce Certified AI Associate

TECHNICAL SKILLS:

Salesforce and other Clouds

Sales, Service, Experience, CPQ, and OmniStudio, and Amazon Web Services (AWS), Google Cloud Platform (GCP), ServiceNow

Coding Languages

Apex, LWC, SOQL, JAVA, Python, C, C++, SQL, HTML, CSS, JavaScript, Type Script

Data Migration Tools

Data Loader, Data Import Wizard, Jitter Bit Data Loader, DataLoader.io, Salesforce Inspector

DevOps and Infrastructure

Docker, Cloud Computing

Data Integration

Rest API, Soap API, XML, JSON, MuleSoft

Integrated Development Environments (IDEs)

Visual Studio Code, Eclipse, Code Builder

Deployment Tools

Change Sets, Copado, Fuse-Kit, ANT Migration, Salesforce DevOps Center, GitHub Versioning.

Third-Party Products

CPQ, DocuSign

Others Tools

Selenium Automation, Playwright Automation Testing, Figma, Trello, Jira, Salesforce Work Bench, Git Hub, Bitbucket, Agile Methodology

PROFESSIONAL EXPERIENCE:

Role : Senior Salesforce and Production Support Engineer

Client : Safelite AutoGlass

Term : Jan 2025 to Till

Roles and Responsibilities:

Led the design of end-to-end technical architectures of Service Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, and Data Cloud, ensuring seamless integration via MuleSoft and alignment with enterprise standards.

Also responsible for managing and maintaining an offshore development team of 20+ members to support delivery and scalability.

Built and managed APIs using MuleSoft to enable secure, scalable, and real-time integration between Salesforce Clouds and external systems such as ERP, data warehouses, and customer applications.

Enforced adherence to Salesforce development standards, including Apex, LWC, Flows, SOQL, and Git-based source control while applying data modeling and platform architecture best practices. Responsible for establishing reusable UI design patterns within Salesforce to promote visual consistency and reduce development time.

Handled and managed customer cases within Salesforce Service Cloud. This involves creating cases, assigning them to appropriate agents or teams, tracking case progress, and ensuring timely resolution.

Provided exceptional customer support by responding to customer inquiries and resolving issues through various channels, such as email, phone, chat, or social media. Utilize Salesforce tools and features to streamline and improve the support process.

Maintained and updated the knowledge base within Service Cloud. Create and manage articles, FAQs, and documentation to provide self-service resources for customers and support agents. Ensure that knowledge base content is accurate, up-to-date, and easily accessible.

Developed LWC components and Apex classes to handle chat requests, routing, and chatbot integration for automated support. Integrated Service Cloud with Live Agent and configured chat functionality.

Ensured alignment of UI components with Salesforce Lightning Design System (SLDS) best practices, enabling seamless scalability and cross-functional team collaboration.

Ingested and processed streaming and batch data in real time using MuleSoft and native connectors, enabling timely segmentation, personalization, and journey activation across Marketing and Sales Cloud.

Customized and configured Experience Cloud communities, including branding, themes, templates, and navigation menus, to align with business objectives and user experience requirements. Setting up community access and security settings, user registration, and authentication methods.

Implemented security measures to protect the community and its data. Configure login and authentication settings, enforce password policies, and manage session settings to ensure a secure user experience.

Managed and organized the content within the Experience Cloud community. includes creating and maintaining knowledge articles, discussion forums, libraries, and other relevant content types.

Promoted community engagement by configuring features such as gamification, badges, and reputation points. Encourage user participation and interaction through features like comments, likes, and shares.

Monitored and analyzed community usage, engagement, and performance using built-in analytics tools or third-party integrations. Generated reports and dashboards to gain insights into user behavior, content popularity, and community health.

Moderated user-generated content within the community to ensure compliance with guidelines and policies. Monitor discussions, address reported issues, and take appropriate action against violations.

Leveraged Salesforce Marketing Cloud’s Journey Builder, Email Studio, and Mobile Studio to design and automate multi-touch, cross-channel marketing campaigns tailored to customer behavior and preferences—resulting in increased engagement and conversion rates.

Utilized real-time data ingestion from web, mobile, CRM, and external systems (via MuleSoft) to build dynamic audience segments in Marketing Cloud, enabling precise targeting and timely customer engagement across the buyer journey.

Applied Marketing Cloud Intelligence and Einstein AI features to monitor campaign performance, identify high-performing segments, and drive continuous improvement—enhancing ROI through data-driven decision-making and predictive insights.

Worked closely with cross-functional teams and business stakeholders to facilitate solution design, user story refinement, sprint planning, and quality assurance throughout the project lifecycle.

Translated enterprise strategy and goals into scalable Salesforce solutions that addressed business needs while supporting long-term system scalability and maintainability.

Utilized MuleSoft to ingest and unify customer data from various sources into Salesforce Data Cloud, enabling real-time segmentation and personalization.

Automated lead-to-cash and campaign-to-conversion workflows using Salesforce Flows, Journey Builder, and platform events integrated through MuleSoft.

Applied field-level security, data masking, and consent-based access controls across systems, ensuring compliance with data protection regulations such as GDPR and HIPAA.

Managed version control, CI/CD pipelines using Salesforce DevOps Center and Git, and streamlined release management across development, staging, and production environments.

Continuously reviewed system integrations and optimized API performance, data latency, and throughput for improved user experience and system efficiency.

Created detailed technical documentation, architecture diagrams, and user guides, and facilitated knowledge transfer sessions with business users and technical teams.

Provided Tier 2/3 support, resolved production issues across Salesforce and MuleSoft environments, and handled on-call responsibilities during critical releases.

Conducted requirement-gathering sessions, performed gap analysis, and researched emerging Salesforce and integration technologies to recommend system improvements.

Guided junior developers and peers on Salesforce best practices, reviewed code, and fostered a collaborative team environment focused on continuous learning.

Responded effectively to shifting priorities and unexpected changes, driving timely project deliverables and maintaining high-quality outcomes in a fast-paced environment.

Developed Python-based ETL pipelines and analytics workflows that automate data extraction from Salesforce using libraries like Simple-Salesforce and SalesforceBulk, enabling integration with tools like Pandas, Power BI, and AI/ML models, while also monitoring performance and usage.

Managed Salesforce project workflows by organizing tasks such as data migration, development, and testing; planned sprints using agile boards for efficient MVP delivery; and facilitated team collaboration through progress tracking and stakeholder communication.

Investigated performance bottlenecks or errors in case creation, routing, knowledge search, or email-to-case.

Monitored API usage, governor limits, batch job statuses, and health integration.

Performed periodic health checks of Agentforce UI components and backend flows.

Used SOQL, Workbench, and Developer Console to investigate issues and perform data fixes. Supported backup and archiving processes with MySQL and cloud storage solutions.

Debugged issues in middleware systems (built in Java, Python) that connect Salesforce with third-party apps.

Managed Dockerized services and containers that host integration microservices.

Collaborate with cross-functional teams (QA, developers, business users) to resolve service issues.

Managed Salesforce user stories, epics, and bugs; planned and executed development sprints; integrated Jira with CI/CD tools like GitHub and Jenkins for deployment tracking; oversaw defect resolution; and coordinated release planning using version-controlled boards.

Developed custom screens and flows in Agentforce UI using LWC and React (where applicable). Enhanced Omni-Channel, Email-to-Case, or Knowledge Base workflows.

Developed integrations between Salesforce and MySQL or other backend systems.

Collaborated with UI/UX designers using Figma to refine user flows and page layouts for agents. Implemented SLDS-compliant components that match Figma designs.

Manage cloud resources for hosting backend microservices that interact with Salesforce.

Used Trello for daily task tracking and Kanban workflows.

Participated in Agile ceremonies, using Jira for sprint planning, backlog grooming, and reporting. Maintained documentation on service disruptions, troubleshooting playbooks, and post-release notes.

Created training materials or knowledge articles for agents using Salesforce Service Cloud and Agentforce.

Key Tools & Skills: Sales, Service, Experience, Marketing, Data clouds, Flows, Security, Apex, LWC, Java, Java Script, Type Script, Python, React, Docker, Cloud Computing, MySQL, Data Architecture, Figma, Trello, Jira, Visual Studio Code, Cloud computing, MuleSoft, JavaScript, Governor Limits, Health Integration.

PROFESSIONAL EXPERIENCE:

Role: Lead Salesforce Developer

Client : State Of Ohio

Term : Jan 2024 to Dec 2024

Roles and Responsibilities:

Led a team of 8 developers, including 5 offshore and 3 onshore, to design, develop, and

Implemented solutions on Salesforce Cloud.

Oversaw the full development lifecycle from requirements gathering to deployment, ensuring

high-quality deliverables that met client needs.

Led development and customization of Salesforce AgentForce for enterprise-wide agent onboarding by building Apex classes, Lightning Web Components, and Flows to automate licensing, background checks, and credentialing workflows.

Managed and resolved customer cases using Salesforce Service Cloud across multiple channels (email, phone, chat, social media), including case creation, assignment, tracking, escalation, and timely resolution.

Configured Products, Bundles, Dynamic Bundles, etc (CPQ out of box features)

Worked with native Salesforce quote to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, Lead-to-Cash business processes.

Integrated Salesforce CPQ with Conga CLM, enabling automatic contract generation from quote data and ensuring seamless transitions from quote to contract with minimal manual intervention.

Builded dynamic contract templates using conditional logic and clause libraries, allowing automatic insertion of appropriate legal language based on deal size, region, product type, and pricing terms.

Streamlined legal review processes by configuring multi-level approval workflows within Salesforce and CLM, significantly reducing contract cycle time by up to 50%.

Implemented redlining and versioning controls, enabling internal and external stakeholders to collaborate on contracts directly within the CLM platform, maintaining transparency and auditability.

Maintained the knowledge base with up-to-date articles and documentation. Implemented automation and streamlined support using Live Agent, chatbots, Quick Text, Macros, Lightning Flows, and custom console layouts.

Developed custom Lightning Web Components (LWC), Apex classes, and Visualforce pages to enhance functionality, UI/UX, and user productivity within Service Cloud. Customized forms, layouts, buttons, and notifications using HTML, CSS, and JavaScript.

Implemented dynamic behaviors, validations, and visualizations using JavaScript, CSS, Chart.js, and D3.js to improve data interaction, field logic, and dashboard visualizations.

Integrated Salesforce with external HR, compliance, and credentialing systems using REST APIs, enabling real-time data synchronization and reducing manual processing.

Reviewed and analyzed the effectiveness and efficiency of existing systems and developed strategies for improving the application under test.

Coordinated with Legal, Business Operations, Orders and Finance teams to execute customer engagements and process purchase orders.

Built and maintained dashboards focused on pipeline, bookings, risk, account performance and Sales Rep performance.

Provided Production support for the Sales rep team. Performing ongoing Sandbox refresh after monthly releases.

Engineered complex data models and validation logic to support multi-state regulatory requirements and agent segmentation across various business units.

Developed dynamic dashboards and custom reports for compliance and business leadership teams to monitor onboarding KPIs, SLA metrics, and agent productivity.

Participated in Agile delivery and CI/CD practices, including sprint planning, code reviews, and deployments using Bitbucket, Gearset, and Jenkins.

Configured Single Sign-On with SAML 2.0 and OAuth 2.0 protocols to enable secure, seamless authentication for internal (Service Cloud) and external (Experience Cloud) users.

Integrated Salesforce with enterprise Identity Providers such as Azure AD and Okta to centralize user access management across support teams and portal users.

Enabled SSO for customer and partner portals, allowing external users to log in using their enterprise credentials through federated authentication.

Set up My Domain, configured authentication providers, and enforced SSO policies across Service and Experience Cloud to ensure consistent and secure login experiences.

Oversaw the full development lifecycle from requirements gathering to deployment, ensuring high-quality deliverables that met client needs.

Analyzed key performance indicators to measure sales productivity and prepare reporting packages on monthly and quarterly results to executive management.

Reviewed internal systems and organized training plans to address areas in need of improvement.

Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system, and user discounts.

Builded CPQ Quoting and product configuration, pricing for Fortinet. Customer has a large family of product with many dependent components and were adding product at individual SKU level.

The ask was to improve the user experience, simplify the quoting process and help the sales team with guided selling and product configuration. Presented multiple product configuration options and then build the selected configuration.

Implemented LWC Components, Apex classes, triggers, and controllers to implement complex business logic, data manipulation, and automation within the Experience Cloud platform. Handle data validation, implement custom data import/export processes, and integrate with external systems.

Customized and configured Experience Cloud communities, including branding, themes, templates, and navigation menus, to align with business objectives and user experience requirements.

Setting up community access and security settings, user registration, and authentication methods.

Implemented security measures to protect the community and its data. Configure login and authentication settings, enforce password policies, and manage session settings to ensure a secure user experience.

Managed and organized the content within the Experience Cloud community. includes creating and maintaining knowledge articles, discussion forums, libraries, and other relevant content types.

Promoted community engagement by configuring features such as gamification, badges, and reputation points. Encourage user participation and interaction through features like comments, likes, and shares.

Monitored and analyzed community usage, engagement, and performance using built-in analytics tools or third-party integrations. Generated reports and dashboards to gain insights into user behavior, content popularity, and community health.

Moderated user-generated content within the community to ensure compliance with guidelines and policies. Monitor discussions, address reported issues, and take appropriate action against violations.

Collaborated with stakeholders, business owners, and community managers to understand their requirements and align the community's configuration and features accordingly. Acted as a liaison between users and technical teams to address feedback and implement enhancements.

Created custom navigation menus using HTML, CSS, and JavaScript to enhance the navigation experience for users in your Experience Cloud community. Designed responsive menus, dropdowns, and mega menus to facilitate easy access to different sections and content.

Enhanced the search capabilities of your Experience Cloud community using HTML, CSS, and JavaScript. Implemented advanced search filters, autocomplete suggestions, and real-time search results to improve the user experience.

Developed custom notifications and alerts using HTML, CSS, and JavaScript to provide important updates and notifications to users in your Experience Cloud community. includes success messages, error alerts, and informational notifications.

Written unit tests and performed debugging to ensure the reliability and stability of the Salesforce applications and integrations. This includes identifying and fixing issues, optimizing performance, and ensuring code quality through proper testing methodologies.

Enabled the measurement and tracking of key performance metrics, such as sales revenue, win rates, and average deal size. Helped sales managers monitor individual and team performance, identify areas for improvement, and provide coaching and support.

Offered mobile

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