Customer-Focused Support Professional with 30+ Years Experience

JAMES T. BREIBACH

Columbus, Ohio - 614-***-**** - *******@*****.*** - linkedin.com/in/jimbreibach

PROFESSIONAL SUMMARY

Customer-focused professional with 30+ years of experience in administrative support, leadership in retail/e-commerce, customer service, banking, and community engagement. Recognized for calm communication, problem-solving, and professionalism in sensitive situations. Seeking a part-time position centered on direct people interaction, service, and light administrative duties.

CORE SKILLS & ATS KEYWORDS

Customer Service & Communication Skills: Customer Support, Phone Etiquette, Problem Solving, Community Engagement

Administrative & Office Support: Reception, Scheduling, Data Entry, Documentation Accuracy, Recordkeeping, Microsoft Office

Banking & Financial Services: Member Support, Financial Coaching, Compliance, Banking Systems

Operations & Technical Tools: Vendor Relations, E-Commerce Operations, Adobe Photoshop, Reliability, Professionalism

RELEVANT EXPERIENCE

Support Staff

Newcomer Funeral Home – Grove City, OH 2020–2024

Ensured a comforting and professional environment while assisting bereaved families and visitors with discretion.

Supported funeral directors with scheduling, documentation, and logistics to maintain service accuracy.

Managed front-desk duties including reception, phones, and guest coordination.

Financial Coach

Wright-Patt Credit Union – Upper Arlington, OH 2019–2020

Delivered personalized coaching on budgeting, credit repair, and financial literacy.

Strengthened member relationships through compassionate, clear communication and problem-solving.

Ensured compliance and accuracy in all documentation and banking processes.

Universal Banker 2

U.S. Bank – Grove City, OH 2018–2019

Delivered customer service, transactions, and new account onboarding

Resolved customer issues professionally and maintained detailed, compliant records.

ADDITIONAL EXPERIENCE

Earlier leadership roles in procurement, operations, and e-commerce, demonstrating strong vendor management, negotiation, and team coordination skills:

Rizzy Home – Vice President of Textile Procurement (2013–2017)

Quality Procurement Group – Director of Purchasing (2012–2013)

The Andersons – Buyer, Textiles (2011–2012)

Welspun USA / American Pacific Enterprises – E-Commerce Operations & Customer Service Manager (2004–2011)

Previous positions include Senior Buyer with Odd Lots–Big Lots, Mazel Company, and Director of Purchasing at The Computer Group.

EDUCATION

The Ohio State University – Undergraduate Coursework (2 years)

Hilliard High School – Diploma

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