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Customer Service Front Desk

Hanford, CA
October 11, 2018

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J. Fabian Cano

Mobile: 559-***-****



Professional Experience

Front Desk Agent

Americas Best Value Inn, Kettleman City, California August 2017 – Present

• Point of contact regarding hotel services and guest retention

• Supervise guest services and problem solve client concerns

• Track vacancies and projected future needs and availability based on customer flow

Volunteer Research Assistant to Executive Director Advanced Vocational Institute, Campbell, California August 2016 – August 2017

• Conducted marketing research to optimize student enrollment

• Interviewed, assessed and made recommendations to potential clients for program compatibility

• Tracked students from inception to graduation and documentation on their progress

Private Tutor

Sullivan Learning Systems, Fresno, California

October 2014 – April 2015

• Organized and created daily lessons for Grades 1, 2, and 4

• Developed training materials including handouts, study material, and quizzes

• Managed tutoring environment to promote productivity and learning Runway and Modeling Coach

Central California Modeling and Talent Connection, Fresno, California December 2013 – August 2014

• Trained more than 60 students

• Planned, organized, and conducted practice sessions

• Provided training direction, role modeling, and motivation to students Education

• Bachelor of Science Degree in Business Administration & International Business, Minoring in French, California State University, Fresno, May 2018

• Summer Study Abroad Program, California State University, Fresno and International College of Management, Sydney, Australia, Summer 2017

• Summer Study Abroad Program, California State University, Fresno and Universitat La Salle Ramon Llull, Barcelona, Spain, Summer 2016

• Associates of Arts Degree in Business Administration, West Hills College Lemoore, May 2015

Additional Skills

• Multilingual in English, Spanish, and French

• Multicultural and proactive

• Exceptional problem resolution skills

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