Aviation Operations Supervisor and Team Leader

SHAELENA WHITE

Columbus, OH *****

*************@*****.*** 614-***-****

Authorized to work in the U.S. for any employer

PROFESSIONAL SUMMARY

Experienced aviation operations supervisor with a strong background in leading teams, managing daily operations, customer service, safety compliance, and employee support. Skilled in supervising fast-paced airport environments, coordinating workflow, resolving escalated issues, coaching employees, and maintaining operational standards. Proven ability to lead teams through changing priorities while delivering excellent customer service and supporting business goals.

PROFESSIONAL EXPERIENCE

PrimeFlight Aviation / Spirit Airlines — Supervisor

Columbus, OH Oct 2022–Present

• Supervise daily airport operations by leading team members, assigning priorities, and ensuring service and operational expectations are met.

• Provide leadership, coaching, and guidance to employees to improve performance, teamwork, and accountability.

• Oversee passenger service operations including check-in support, ticketing, baggage processes, and customer issue resolution.

• Handle escalated customer concerns and operational challenges with professionalism and effective decision-making.

• Monitor employee performance, workflow, attendance, and adherence to company policies and airline procedures.

• Coordinate with airline personnel and airport departments to support aircraft turnaround operations and on-time performance.

• Train and mentor new employees on safety standards, customer service expectations, and operational procedures.

• Ensure compliance with aviation safety regulations, security requirements, and company guidelines.

• Assist with staffing, shift coordination, and real-time operational adjustments in a high-volume environment.

• Promote a positive team culture focused on communication, accountability, efficiency, and customer satisfaction.

Sam’s Club — Cashier / Front End Associate

Lima, OH Nov 2020–Mar 2021

• Provided exceptional customer service while assisting members with purchases, questions, and concerns.

• Supported front-end operations, payment processing, and self-checkout assistance.

• Resolved customer issues while maintaining professionalism and accuracy.

P&G — COVID-19 Screener

Lima, OH Apr 2019–Aug 2020

• Conducted employee and visitor screenings while maintaining safety and compliance standards.

• Followed company health protocols and communicated procedures clearly.

• Maintained accurate documentation and professional interactions.

FedEx Supply Chain — Warehouse Associate

Lima, OH Dec 2018–Apr 2019

• Supported warehouse operations through picking, packing, labeling, and shipment preparation.

• Maintained quality standards, productivity goals, and safety procedures.

• Assisted with inventory accuracy and operational efficiency.

Stocking Security — US Security Associate

Lima, OH Sep 2017–Dec 2017

• Monitored facility access and maintained a secure work environment.

• Responded to incidents and followed safety and security procedures.

• Collaborated with teams to address workplace concerns.

AWP Traffic Control — Traffic Control Specialist

Lima, OH Apr 2017–Sep 2017

• Managed traffic flow and maintained safe work zones.

• Set up safety equipment and supported field operations.

• Followed strict safety standards in active environments.

Dollar General — Cashier / Sales Associate

Lima, OH Aug 2016–Mar 2017

• Assisted customers, operated registers, and supported daily store operations.

• Maintained merchandise organization and supported sales goals.

Nash Finch — Picker / Packer / Shipper

Lima, OH Jul 2014–Jun 2015

• Picked, packed, inspected, and shipped products accurately.

• Maintained quality control and followed warehouse safety procedures.

• Supported inventory and distribution operations.

EDUCATION

Rhodes State College

Human Services Jan 2022–Present

Lima Senior High School

High School Diploma 1997–2001

LEADERSHIP & PROFESSIONAL SKILLS

• Team Supervision & Leadership

• Employee Coaching & Training

• Airport Operations Management

• Shift Coordination

• Customer Service Management

• Conflict Resolution

• Safety & Compliance

• Aviation Operations

• Performance Monitoring

• Quality Assurance

• Problem Solving

• Microsoft Office

• Inventory Management

• Loss Prevention

• Front Desk & Guest Services

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