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Customer Service Human Resource

Las Vegas, NV
December 22, 2018

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Tamara (Tammy) Dieringer


Human Resource, Administrative, Customer Service Support Professional

As an Administrative and Human Resource professional, established diverse background, with a proven ability to learn new skills quickly and effectively, prioritize to meet timelines with concentration to accuracy and efficiency, while assuming positions of increased accountability, with the utmost appreciation of confidential information and documentation.

Education: High School Diploma, Community College of Southern NV, Business Administration, 48 Credit Units

Professional Skills

Human Resource Assistant

Receptionist, Customer Service

Executive Assistant

Call Center

District Attorney Assistant

Composing, Editing Correspondence

Executive Interaction

CEO Agenda Management

Payroll Processing

Staff Uniform Management

Personnel File Maintenance

Tariff Revision

Employee, Vendor Badging

Employee Technology Assistance

Cash Handling/Cashier

Finger Printing, Drug Screen

Accts Receivable/Accts Payable

Travel, Conference Organizing

Office Equipment Maintenance

Calendar Maintenance

Criminal Background Request

Employment Verification

Managed Front Desk Operation/part-time staff

Professional Experience

IES Custom Staffing Agency/Recruitment Assistant 3/2018 to 6/2018

Assisted with onboarding of applicants, answer phone with information and direct to correct recruiter.

Professional Experience

Suez Water/Customer Service Representative/Temporary Position 10/2017 to 12/2017

Call center, processing incoming calls regarding, billing, turning on and off service, new construction meter sets.

Professional Experience

Diamond Resorts International/Escrow Assistant/Temporary Position 9/2016 to 1/2017

In the Escrow division job duties entail incoming of daily customer contracts, process and/or cancel escrow transactions.

Data entry, processing, and closing of each customer contract.

Verifying and cancelation of each and providing cancelation letters.

Mailing each letter to customers.

Closing of documents in preparation of requests to release funds to company.

Documentation of deeds, contracts received, trade-ins and upgrades.

Professional Experience

SolarCity/ Documentation Generation Specialist/Data Entry 9/2015 to 5/2016

Manage daily functions using SolarCity’s customized databases including inputting appropriate notes for all tasks and progressing project status.

Prepare, verify and send to the customer all relevant documentation in accordance with specific utility requirements.

As needed, analyze job cost and changes to contracts from the initial sale to post design and determine the correct paperwork per the product, utility or other regulating organization.

Develop and maintain a strong professional relationship with the Sales and Operations teams.

Professional Experience

Cox Communications/Human Resource Assistant/Temporary Position 4/2014 to 6/2015

Responsible for file room and staff file management, provided assistance to the Human Resource Director, Payroll Manager, Payroll and Benefits staff as needed with a variety of tasks.

Organized, inventoried, purged and updated personnel files.

Prepare new hire orientation packets and new hire files, in addition to prepare and update new hire benefit folders.

Assist Human Resource Director, Manager and staff with Company special events/projects.

Professional Experience

Credit One Bank/ Human Resource Receptionist/Temporary Position 10/2013 to 12/2013

As part of the Human Resource Department, provided administrative assistance with the hiring process, correspondence and special projects. As first contact over the phone and in person provide assistance with incoming calls and customers and direct them to the correct department or individual.

Updated employment records for interviews and decline letter.

Prepared employment decline letters.

Assure new hire paperwork was filled out properly and complete.

Professional Experience

Eagle Painting & Drywall/Human Resource and Administrative Support 6/2012 to 6/2013

Provide administrative support as first contact over the phone or in person with customers, management, staff, insurance agencies, and vendors. Oversee the daily functions of a front desk; provide direction to staff of daily assignments, as well as scheduling and coordinating vendor assignments and requirements.

Receive and process customer information to schedule or dispatch field staff to inspect or stabilize a job, call or schedule job specific vendors to assist.

Created effective record keeping, to provide daily reference for staff status meetings.

Created a spread sheet with daily documentation of calls, individuals assigned, date of assignment, results, and the follow up of each call.

Daily scheduling and direction of staff or vendor assignments for each job.

Assisted in hiring process.

Maintenance of office equipment, assist with technology issues.

Company and Customer files maintenance.

Daily correspondence and coordination with customers or entities regarding the status of a job, necessary forms required, billing information or payment collection.

Professional Experience

NEVADA COACHES, DBA SHOWTIME TOURS/Executive Human Resource Assistant 10/2009 to 8/2011

As administrative assistant provided support to Company CEO, and Human Resource Manager. Handled clerical tasks, data entry, word processing, filing, records maintenance; travel and hotel arrangements, calendar of appointments and interviews, processing of new hires, composing and editing correspondence. As first contact, liaison to management, staff, clients, customers and vendors.

Processed and reconciled payroll on a daily basis for 185 employees while meeting critical timelines.

Created and revised Showtime Tours Company Tariff required by the Nevada Transportation Commission.

Conducted new employee orientation, background checks and drug screening.

Employee training of technology access and usage.

Ordered, inventoried and managed employee uniforms.

Provide administrative support to the Operations, Accounting and Safety departments.

Professional Experience

CLARK COUNTY GOVERNMENT/ Human Resource/Office Specialist 8/1998 to 12/2008

Have extensive administrative experience with Clark County Government. As an Office Specialist while in the Human Resource, District Attorney, or Parks and Recreation division performed technical, specialized, and complex clerical support.

Provide legal clerical court room support to Clark County District Attorney.

Manage all aspect of a full-service front desk and part time staff at the Hollywood Recreation Center.

Human Resource Recruitment Division, provide administrative support throughout the recruitment process.

Human Resource Administrative Division responsible for payroll processing accounts receivable and accounts payable, monitor budget expenditures, travel organizing, maintenance of complex confidential records, files and documents, tuition reimbursement. Event coordination, customer service reception desk, personnel subpoena request, personnel file review, employment verifications, finger printing, background check, supply and office equipment maintenance.

Technical Skills

Microsoft office, Outlook, Novell GroupWise, Word Perfect, SAP, HRMS, Ceridian, Hudson, PC Recruiter, Sigma, Safari RecWare, Odyssey, Legacy, Portal, Nomads, NAWC, Data Card, BLIM, Internet, Oracle PeopleSoft Enterprise, Vista Plus, ICOMSgui, Atlas Production 2016, OnBase15, Acowin Dispatch

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