Customer Service Experienced

Shauntal Bell

***** ******* *********

Garfield Heights, OH. 44125

Email: **************@******.***

Telephone: 216-***-****

SUMMARY

Experienced customer service professional who has worked in many facets of the service industry, also serving as a business intern. I am looking to apply my 5+ years of expertise with a company to expand my knowledge base and incorporate my computer processing skills.

PROFESSIONAL EXPERIENCE

SHELL GAS STATION - Garfield Heights, OH

Cashier May 2023 - Present

Responsible for the day-to-day interactions of customers for the payment of purchased goods. Responsible for cash handling and working with a point-of-sales system, balancing cash drawers at the end of each shift. I apply my customer service skills to provide customers a pleasant and friendly experience while answering all questions. I also provide assistance in keeping the store clean along with maintaining inventory levels.

HAMPTON INN - Oakwood Village, OH

Housekeeper January 2023 - May 2023

Cleaned and prepared rooms for the next guests. My responsibilities included: vacuuming, dusting, moping and changing linens and making beds. I also cleaned and sanitized bathrooms. I was responsible for a set number of rooms to be cleaned each day. I also worked with guests requests when asked for extra items (linen, toiletries, etc.). I also reported any damage or maintenance needs thru proper hotel channels. AMAZON DISTRIBUTION CENTER - North Randall, OH

Order Filler / Team Associate January 2022 - December 2022 Responsibilities included processing online orders. I picked and pulled orders via a barcode scanning system. I compared the picked items against the computerized order for accuracy before packing, loading and shipping. My role also included inventory counts and organization projects to assure accuracy and overall efficiency. I also reported any equipment failure / malfunction to assure consistent productivity. INTENTLYCARE HEALTH AGENCY - Cleveland, OH

State Tested Nursing Assistant (STNA) August 2021 - January 2022 Provided medical and personal care to elderly residents. I was responsible for assisting with daily living activities, including monitoring patient health conditions and collaborating with other healthcare professionals to ensure residents well-being and safety. Assisted with medical care planning based on patient status. SPRINGHILL SUITES - Independence, OH

Front Desk Agent June 2020 - July 2021

My responsibilities included greeting and registering / checking in guests upon arrival. I also managed in-person and online reservations along with assigning rooms. I handled patient check-ins and check-outs, answering phones, updating room availabilities and various general inquiries while providing information about hotel services and local attractions. I also addressed any concerns or or complaints, serving as the primary point of contacts for guests while maintaining a positive and professional demeanor.

CITY OF CLEVELAND FINANCE DEPARTMENT (Internship) - Cleveland, OH Intern May 2019 - May 2020

My internship required me to prepare and study paperwork, forms and proposals for city meetings. I answered inbound calls relating to the City of Cleveland city summer programs. I was responsible for creating documents via Microsoft Word and to maintain the lists of various programs on Microsoft Excel spreadsheets. SKILLS

Customer Service, Team Building, Task delegation, Problem Solving, Database Management, Point-of-Sale / Cash Handling

COMPUTER AND SOFTWARE

Microsoft Word, Excel and Outlook, Ten Key, Time Management, Adaptability EDUCATION

Eastern Michigan University, Ypsilanti, MI / August 2018 - May 2019 Cuyahoga Community College / August 2019 - May 2020

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