Customer Service Front Desk
Resume:
KOMAL PATEL
Sunbury, Ohio ***** 614-***-**** *******@*****.***
Summary: Dynamic and sales-minded travel consultant with a passion for leisure travel and a strong research background. Known for excellent communication skills with both internal and external clients, and a commitment to providing memorable customer experiences. Multilingual and adept at building lasting client relationships, with a focus on sales-driven results and teamwork.
Qualifications Profile:
Payment Processing
Reservations Booking
Travel Itineraries
Staff Development and Training
Travel Agent CMS
Excellent Customer Service and Problem Solving Skills
Relationship Management
Regulations and Compliance
Training and Coaching
Report Preparation and Analysis
Professional Experience:
Customer Travel Specialist-III
JP Morgan Chase - Westerville, OH
10/2021 - Present
Engage with clients who have open-ended questions to understand their needs and offer tailored travel solutions.
Built a loyal clientele through excellent listening, research skills, and understanding of travel budgets.
Provide immediate responses to client inquiries, resolving issues and complaints effectively.
Manage credit and debit card payments with professionalism and discretion.
Deliver exemplary customer service, fostering lasting relationships and securing new travel assignments.
Research hotels and airfare options to meet client expectations.
Followed up with clients to inform them of specials and assist with future travel plans.
Assist clients with flight tickets, car rentals, and other transportation needs.
Training Manager
JP Morgan Chase - Westerville, OH
10/2022 - 12/2022
Implemented training improvements to achieve desired outcomes.
Collaborated with senior leaders to develop and execute strategies, providing regular updates.
Produced reports and maintained training documents to support activities.
Evaluated training effectiveness through feedback surveys and focus groups.
Classroom management, program support, schedule coordination, trainer reporting, nesting support
Front Desk Manager
Comfort Suites Hotel, Columbus, OH
07/2017 - 10/2021
Managed cash and credit card transactions at the front desk.
Oversaw guest check-in and check-out procedures, reservations, and payments.
Resolved guest issues promptly with knowledgeable and friendly service.
Supervised front desk operations to ensure superior customer service.
Mentored new staff on procedures, compliance, and performance strategies.
Front Desk Agent
Days Inn Hotel, Columbus, OH
05/2014 - 06/2017
Managed payment processing and provided accurate receipts and change.
Welcomed patrons and engaged in friendly conversations during check-in.
Coordinated with hotel staff to fulfill requests and resolve issues.
Criminal Lawyer
Main Court, Baroda, India
08/2008 - 01/2014
Maintained up-to-date knowledge of laws to clarify legal concerns.
Conducted legal research and analysis to draft opinions, studies, and reports.
Reviewed legal materials for compliance and resolved issues.
Assessed legal, risk, and compliance matters to develop organizational strategies.
Managed dispute resolutions by examining claims and defending positions in internal appeals.
Provided counsel for employee and management conflicts in line with labor laws and policies.
Prepared and organized evidence and exhibits for court hearings and trials.
Conducted research and fact-finding for case litigation.
Addressed contract-specific issues during case and precedent research.
Cross-examined witnesses to reinforce legal arguments.
Interviewed and prepared witnesses for felony cases.
Drafted client-related documents, including statements, contracts, and agreements, with a focus on readability and enforceability.
Education and Training
Diploma in Taxation Laws & Practice
LAW COLLEGE, Anand, Gujarat, India 04/2009
Master of Laws
LAW COLLEGE, Anand, Gujarat, India 04/2008
Bachelor of Arts
Bhikhabhai Arts College, Anand, India 04/2005
Languages
English: Full Professional
Gujarati: Full Professional
Hindi: Full Professional
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