Customer Service Call Center

Jenni Collado

University Heights, OH *****

***********@*****.*** - 724-***-****

To obtain a job where I can achieve maximum potential and utilize my skills and knowledge that I have gained through school and my work experiences.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Patient Case Coordinator

AmerisourceBergen - Monroeville, PA - April 2015 to Present Responsibilities

At Lashgroup, I work for the Invokana/Invokamet team activation savings cards and trial offers for patients. I work with 2 screens, using templates from excel and word. We also use a system named centecor that helps us efficiently get things done. It is a call center environment. We must trouble shoot there cards if needed, as well as get them to the appropriate team necessary to assist with anything else. I also work for there Nexplanon team, using the same system but for them I do data entry. Making sure all patient profiles are correct as well as all faxes needing to be sent out must get sent out in a timely matter. I am continuing my knowledge in customer service, as well as my typing proficiency. I thought I was good when I first started but I have surprised myself with the efficiency of my typing.

Fencing Coach

FSAI - Seven Fields, PA - August 2012 to November 2014 In coaching I have gained a better sense of responsibility of not only myself but others as well. I teach up to 15 kids in one lesson, teaching them the skills they need to know to accomplish the goal of winning a match. They learn respect, cooperation, teamwork, etc. Something that I learned as well in my 4 years of participating. I also work with maintaining payment and good relationships with the parents of my students Central Dispatch

Guardian Protection Services - Cranberry, PA - November 2013 to October 2014 I am currently an emergency dispatcher. I deal with high priority and low priority alarms, such as burglary, medicals, fires, panics, etc. In this job I deal with a high level of stress and must maintain a cool and collective tone throughout all conversations whether it be frustrated customers or those who are in frantic need of help. I must also multitask by finding the account in question while making sure customers are verified. We also deal with high volumes of call which has increased my customer service skills as well as my multitasking skills and prioritizing.

Deli Clerk

Giant Eagle, Inc. - Gibsonia, PA - August 2012 to May 2013 August 2012 - May 2013

At Giant Eagle I worked at the deli where I constantly dealt with customers, and answered phones and took orders. It was very fast paced work environment on certain days. I cleaned, organized, and kept the deli cleaned and stocked with meat. I left for summer school

Taco Bell

Responsibilities

Front desk cashier took orders and sent them to the line, than I was moved up to line where I made the food with two other coworkers. I was then moved up to drive thru this happened in a matter of a week. Here I took orders, while collecting payment, while getting drinks, and making sure that the correct order was up. If I had a min or two to spare I was washing dishes. Working at Taco Bell proved to me my excellent multitasking skills and the levels of stress that wouldn't get to me at all. EDUCATION

Nursing

Community College of Allegheny County

August 2012 to August 2013

Nursing

Clarion University of Pennsylvania

August 2011 to May 2012

Richland Highschool

August 2007 to June 2011

ADDITIONAL INFORMATION

Bilingual, fluent in English and Spanish

Ability to work under pressure and meet deadlines

Great Communication Skills

Great Team Player

Great organizational skills

Great customer service

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