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Manager Service

Malappuram, Kerala, India
14$ per hour
September 28, 2018

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Mobile: 919*********



To seek employment with an esteemed organization which provides me the opportunity to utilize my knowledge, abilities and strengths to the optimum level to contribute enormously to its growth and to obtain personal and professional career growth. Looking for a challenging position in a reputed firm where my profound professional and practical experience will be fully utilized. WORK Experiences

1, worked as a Logistic and Service Cordinator in EROS ELECTRICALS L.L.C, Dubai(UAE) ( 27th Apr.2015 TO 30th Jun.2018)

Prepare accurate reports for upper management about the delivery and installation of the goods

Doing jobs in ORACLE ( ERP), Creates Oracle Trip, Generate Move,Printing Delivery note and Ship Confirmation.

Optimize transport team (Vehicle,Driver, delivery team).

Coordination of the delivery of the goods (HOME APPLIANCES products and DIGITAL PANELS) and its installation in Dubai, Sharjah,Ajman,Fujairah and Rasal Khaima.

Job Segregation and allotment to delivery Team and installation Crew as per printed Delivery note.

Take caring jobs of our power dealers( Carrefour, Plug ins, E-Max etc)&Eros Showrooms Especially for SAMSUNG,LG,HITACHI &TCL products

Coordination with business coordinators, Billing team and communicate with customers.

Preparing daily delivery and installation planner, completed planner, TAT file & daily documentation

Makes web SRN for postponed or rescheduled jobs

Follow up with customers and billing team.

Updates daily job card and evaluation / scrutiny contractor team claim file.

Updating mails & customer enquiries

Updates customer care feed back

2,Worked as a Senior Service Technicain at Samsung india Electronics Private Limited in Calicut, Kerala. 7years ( 27/08/2007 to 25/04 /2015)

Handled customer complaints of Samsung premium products (LED panels and Home Appliances)

Frequent visit of Dealers and giving feedback

Given technical assistance to other technicians when they stuck up on customer due to technical complexity.

Given technical feedback to SAMSUNG on video & appliances product. 3, Worked as a Senior Service Technician at SONY Service

(Madonna Electronics) Calicut, Kerala. 18 months (28/12/2005 to 25/08/2007)

Responsible for the performance of AUDIO/VIDEO Group .Lead a Group of 6 Technician.

Allocated the day-to-day jobs to technicians and monitor the TAT(Turn Around Time) as per SONY standards and meet the group repair target by SONY service management.

4, Worked as a Senior technician at BPL-SANYO INDIA Limited at Quilandy, Kerala, 7 years(9/12/1998 to 25/12/2005)

Reporting to Senior Manager

Handled customer complaints and demonstration to the customers on product performance as per specification.


Best Employee

1. SAMSUNG INDIA for Kerala Region in the Year 2011&12 2. EROS ELECTRICALS UAE for the Year 2017


B.Com (Bachelor of Commerce) From University of Calicut.

I.T.I Electronics (National Council For Vocational Training) at GOVT.ITI Calicut.

T.H.S.L.C. (Secondary School Leaving Certificate) From T.H.S Thirurangadi. References

1,Mr.Shaji Jose. EROS Electricals LLC. Dubai (Team Leader) 2,Mr.Akshat Gupta. Deputy Manager (service) at EROS Electricals L.L.C. Dubai. 3, Mr.Sunil Bhalekar. Senior Manager and Logistic Head at EROS Electricals LLC.Dubai. Personal Details

Name : Prabeesh. M.V

Date of Birth : 30/04/1980

Gender : Male

Nationality : Indian

Passport No : M 7753403

Marital Status : Married

Address(H/C) : Mangattu Vellakkal House Kodakkad, Malappuram (Dist).Kerala. India. Phone No : 919**********


Skype id : prabeesh.mv1

Languages Known : English, Malayalam,Hindi

E-Mail ID :


I hereby declare that the above statements made by me are true to the best of my knowledge and belief can be verified with any of the specified referees. Date : 30/07/2018 Prabeesh.MV

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