Change Management Organizational

JOSEPH J.H. HOLLIMAN III

**** ****** ****, ******** ** 43205 / 614-***-**** / *******@*******.***

EXPERIENCE SUMMARY:

Joseph’s 19+ years of Organizational Change Management (OCM) and Training Lead consulting capabilities stretch across multiple industries. He has globally supported multiple ERP, Cloud, and/or Enterprise transformation implementations through development and execution of proven OCM strategies, impacting a million+ stakeholders worldwide throughout his career thus far. Joseph offers extensive Stakeholder and Executive Leadership alignment capabilities. He has developed/implemented Global Communication Strategies/Plans, and developed/facilitated Global Change Readiness Networks/Workshops. Additionally, he has designed, developed, and implemented Training Programs benefiting over 900,000 combined end users. Joseph brings proven OCM expertise, supported by a rigorous Project Management discipline, that seamlessly integrates change management readiness as an enabler to business transformation and adoption.

Organizational Change Management Expertise

OCM Strategy/Program Design, Development, and Implementation; Program Management; Stakeholder Engagement and Agency Readiness Management; Business Impact Assessment; Gap and Stakeholder Analysis; Communication Strategy/Plan Design and Development; Training Needs Analysis; Training/Ed. Curriculum Design, Train-the-Trainer Design/Delivery; Integrated Change Network Program Design and Implementation; Organizational Design; Full Scale OCM Workshop and Site Readiness Developer; Workforce Development Implementer and Coordinator; Staff Coaching and Mentoring; Self-starter, Extremely organized and thrives within a complex team environment.

SOLUTION PROFILE:

Expert in Prosci / ADKAR Methodologies (20+yrs)

Expert in Large to Small Scale Full Life Cycle ERP/Transformation OCM Program Implementations (20+yrs)

Advanced user of various Training Development and Learning Management System (LMS) solutions (20+yrs)

Skilled User of Workday HCM and Financials, including Ariba and Adaptive (5+yrs)

Advanced PeopleSoft / Oracle User (Financials, SCM) (18+yrs)

Other solutions include SAP PLM, Salesforce CRM Customer and Service Clouds, Success Factor and Service Now User, Concur Travel and Expense, COUPA, and various other CRM

Proficient user of all Microsoft Office Suite products and many other custom IT software solutions (35+yrs)

Procurement and Contract Management (35+yrs)

RELEVANT EXPERIENCE:

JepNest Innovations (PeopleSoft and Sales Force CRM Inplementation) Jan 2024 – Nov 2024

Senior Program Manager and Director of Change Management and Transformation

PMO Lead for new startup client STOPDEDUCT (The nation’s first Auto Deductive Servicing Company).

oDesigned and developed comprehensive Program Management strategy, along with new business processes and procedures.

Provided strategic leadership and direction to department heads and teams.

oFostered a culture of excellence, collaboration, and continuous improvement.

oMentored and developed staff to build a high-performing, motivated, and engaged workforce.

oFacilitated daily team stand up and IT scrum.

oOversaw the successful implementation and management of key operational departments, including Sales and Marketing, Operations, Human Resources, and IT Management.

Led Change Management initiatives, ensuring smooth transitions and adoption of new processes, technologies, and organizational changes.

oDeveloped and implemented change management strategies and plans that minimized resistance and maximized employee engagement and acceptance.

oDeveloped and Implemented Communication and Readiness strategies and plans

Successfully implemented Oracle Financials and Sales Force Customer Relationship Management solution.

oEnsured seamless integration with existing systems

oProvided comprehensive training and support to staff.

oConducted regular assessments to refine and enhance processes and performance.

North Carolina Financial System (NCFS) Oracle Implemtation Nov 2022 – Nov 2023

OCM Manager – Office of State Controllers

Implemented statewide OCM and Agency Readiness program

Coordination and Management of Cross Team Agency Readiness activities

Facilitated Agency Readiness and Adoption Strategies

Facilitated Agency Leadership Alignment activities

Identified Stakeholder Group gap, implementing monthly Spotlight on Managers and Supervisor Town Hall, which significantly increased state readiness and sustainment during go live

McDonald’s Global Technologies Risk Management (GTRM) May 2022 – Nov 2022

Global OCM Manager – Information Risk Management (IRM) and Governance

Manager of OCM Program support needs for Global IRM Platform

Successfully designed, developed and Implemented Change program supporting IRM platform

Change Management & Communication Strategies and Plans

Stakeholder Assessment & Change Impact Analysis

Readiness and Adoption Strategies and Plans

Leadership Alignment Strategies

Work in tandem with the Global Strategic Change & Transformation Team

Planning Team Lead, GTRM Coordinator for the annual International Cyber Security Summit (200+ international attendees)

Worked within corporate Learning Management System (LMS)

Changing Soultions Dec 2021 – Apr 2022

OCM Lead – SalesForce CRM (Discovery) Client

Pursuit Team Lead for Customer Relationship Management (CRM) Discovery

Lead developer of needed RFI and RFP documentation

Conducted Stakeholder Assessment and Impact Analysis

Developed Change Management Strategy, including Readiness and Adoption Strategies

Crown Castle – Deloitte Sub Contractor Jun 2021 – Dec 2021

OCM & Training Lead – Procurement & Supply Chain Management Cloud Transformation

Developed / Implemented:

Comprehensive OCM Strategy and Plan for COUPA Transformation Project

Training, Communications, and Readiness and Adoption Strategies and Plans

COUPA Train-the-Trainer End User Training

Leadership Alignment Workshops

MS Project plan for OCM/Training

Federal Reserve Bank of Chicago – Revolution Technologies Contractor Dec 2020 – Jun 2021

District OCM / Training Lead – Workday Orion Program

Extensive Stakeholder Engagement and client leadership alignment activities

Incorporate district needs into program level Change and Communication strategies/plans

Design and develop Training Strategy and Workday End User Training District Curriculum

Conduct Training Needs Analysis and develop district level course materials

Facilitate District Educational Sessions and End User Training delivery

NiSource – Blue Star Partner Contractor Jan 2020 – Dec 2020

Training Lead – Workday HCM Program, Including Cloud Migration

Design and develop Training Strategy and Workday End User Training Curriculum

Conduct Training Needs Analysis and develop detailed course materials

Facilitate Train-the-Trainer, Workday Education Workshops and Roadshow events

Extensive Stakeholder Engagement and Client Leadership Alignment activities

Worked within corporate Learning Management System (LMS)

Ohio State University – Proteam Solutions Inc Contractor Feb 2019 – Nov 2019

OCM /Training – Workday Transformation – Financials (Procurement, Grants, Projects)

Developed and facilitated:

Education/training events, including development of supporting training materials

Reorganization and business process change activities

Business process owner transformation activities

Designed and implemented Engagement and Communication activities

Extensive Stakeholder Engagement and client leadership alignment activities

NiSource – Blue Star Partner Contractor Dec 2017 – Dec 2018

OCM Lead – Power Plan Software Upgrade & Treasury Management System Implementation (Financials)

Designed and developed Change and Communication strategy/plan

Extensive Stakeholder Engagement and client leadership alignment activities

Designed, developed and delivered training and communications

State of Maryland – Foster Knowledge Contractor Jan 2017 – Nov 2017

OCM / Training Lead – Budget Analysis and Reporting System (BARS) Implementation (Financials)

Extensive Stakeholder Engagement and client leadership alignment activities

Designed and developed Education and Training Strategy/Plan for new State Budgeting solution

Analyzed, designed, developed and delivered BARS End User Training Curriculum

Designed, developed, delivered Train-the-Trainer program

Worked within state Learning Management System (LMS)

Lbrands – Modis Contractor May 2016 – Jan 2017

OCM Lead – Victoria Secret Global Operating Model / Concur Global Implementation (Global Transformation)

Designed and developed Change Enablement strategy/plan for global roll out

Extensive Stakeholder Engagement and Client Leadership Alignment activities

Designed, developed and delivered training and communications

Developed Organizational Redesign for Global Operating Model roll out

Worked extensively with offsite / off shore teams

Accenture – Health and Public Services Group Jul 2014 – Apr 2016

Process Excellence and Change Enablement Manager (Financials and Business Process Improvement)

Designed and developed Change Enablement ERP strategies and plans for various Fortune 500 Clients at the Program and Project level, impacting Global and Regional clients

Extensive Stakeholder Engagement and Client Leadership Alignment activities

Developed Organizational Design Strategies and Plans

Conducted/Facilitated Impact Assessments, Site Readiness activities, and Change Network coordination

Designed, developed and deployed Train-the-Trainer and End User Training curriculums

Worked extensively with offsite / offshore teams

Pursuit and Contract Management Team

Projects: State of Virginia PeopleSoft Transformation / State of Wisconsin Financial Transformation / State of Connecticut Retirement Services Transformation

Avery Denison – FIN/SCM Transformation - Capgemini May 2013 – Apr 2014

OCM Project Lead (Globla Oracle Financials, Procurement, and Buinsess Process)

Designed, develop and implement Global OCM ERP strategy, framework, plan, impacting over 5000 resources within 10 locations, across 4 countries

Extensive Stakeholder Engagement and Leadership Alignment activities

Designed and manage all stages of OCM Communication

Completed detailed Business Impact Assessment, Global Organizational Design, and Site Readiness Preparations

Coordinated and implemented Change Agent Network, and worked extensively with offsite / offshore teams

Member of Pursuit Team that won the Global contract

Oshkosh, Inc. – Procurement & Supply Chain Transformation – Capgemini Jan 2013 – May 2013

Change Management / Communications Project Lead (Global JDE Financials)

Developed Global Template OCM approach, strategy and plan, impacting the warranty servicing of over 8 global brands across all business segments

Designed, developed and implemented Global Template Communications Strategy/Plan for Oshkosh (OSK) Global JDE ERP design phase

Extensive Executive Steering Committee Stakeholder Engagement and Leadership Alignment

Developed all stages of OCM Communications

Documented deliverables, updated overall project plan, provided weekly status reporting

American Greetings – SAP PLM Transformation - Capgemini Jul 2012 – Dec 2012

Change Management Training Lead (SAP PLM)

Rolled on to make corrections and move forward stalled Training Strategy and Plan

Created and Conducted Curriculum Harmonization Workshops (massive correction of existing curriculum)

Designed and Developed:

PLM curriculum for American Greetings SAP roll out

Course outlines, materials, and classroom exercises (uPerform)

Documented deliverables, updated overall project plan

Bimbo Bakeries USA PeopleSoft Upgrade/Transformation - Capgemini Jan 2012 – Jun 2012

OCM Lead, Program Management Lead (PeopleSoft Finanicals)

Designed, developed and implemented OCM ERP strategy, framework, plan and program for Bimbo Bakeries USA (BBU) Oracle implementation, impacting over 125,000 resources, 400+ organizational locations, and over 50,000 bakery routes and customers

Extensive Executive Steering Committee Stakeholder Engagement; Leadership Alignment

Designed and managed all stages of OCM Communication, Training Development/Delivery, Workforce Transitional Development, and End User Readiness for Change

Implemented and managed project plan and workforce variance reporting

Designed, coordinated and implemented Change Agent Network Program

Managed and facilitated OCM transfer to a Sustainment State for Client

Documented deliverables, updated overall project plan, provided weekly status reporting

Peidmont Hospitals and Health Care Systems ERP Upgrade Oct 2011 – Jan 2012

Change Management Training Team Senior Lead (PeopleSoft Finanicals)

Extensive Stakeholder engagement at the Project and Executive Level, including supervision of Junior Developers

Coordinated all stages of training material development for the PeopleSoft 9.1 HCM, FIN, and Supply Chain modular packages, including instructor-led, web-based and self study courseware applications and learning diagnostics and development, impacting over 8,500 End Users

Completed collaborative review and edit of Training Strategy Plan

Exclusively developed all Supply Chain training materials using the UPK development tool, supporting remaining effort

Designed and developed Test Case documentation (using UPK), supporting Test Team effort

US Departemnt of Defense, US Airforce – Global Logistics Transformation May 2009 – Oct 2011

Change Management Lead / Program Management Project Planner

Extensive Executive Level Stakeholder engagement

Project Wide Lead Designer, Developer and Implementer/Coordinator for Global Change Management Site Readiness Workshop, impacting worldwide staff of client-based Organizational Change and Change Readiness Leads and Managers; developed and managed workshop planning and delivery. Facilitated agenda and material design/development, logistical management and coordination, including coordination of workshop support staff

Solution Integrator Fielding (Deployment) Team Contract Authorization Manager (CAM), project planner: managed project plans for a budget of 35.4 million, including work breakdown structure analysis, development of project schedules, identification of project risk, program status reporting, resource management/planning, budget variance reporting

US Departemnt of Defense, US Airforce – Global Logistics Transformation Apr 2008 – May 2009

OCM Project Lead of End User Education (Global Business Process Improvements)

Designed and developed ECSS Change Plan / Educational Content, impacting over 400,000 End Users

Designed and developed Global End User Education Curriculum

Extensive Executive Level Stakeholder engagement, including Change Agent Network implementation

OCM Representative Workshop Coordinator, impacting client Organizational Change Leads

State of Ohio, State Government – HR/FIN/SCM Transformation Aug 2005 – Apr 2008

OCM-Training and Development Project Lead / Train-the-Trainer Project Lead (HCM and Finance)

Managed all stages of training curriculum and material development for the PeopleSoft HCM and FIN/Supply Chain modules, including instructor-led, web-based and self study courseware applications and learning diagnostics and development

Designed/Developed/Managed statewide instructor preparation program, impacting over 365 instructors and training delivery and change readiness for over 45,000 End Users

Authored, conducted and organized workshops on instructional format, facilitation and presentation skills, and change management training

Developed/documented OCM Deliverables, updated overall project plan, provided weekly status reporting

Managed and facilitated transfer of all training materials to client sustainment training teams

Extensive Stakeholder engagement at the Project Management and Steering Committee Executive Level

OTHER EXPERIENCE:

State of Ohio, Administrative Services July 2000 – September 2005

State Payroll Accountant

Administered the purchase of service credit programs for all State retirement plans offered to over 104 state agencies, boards and commissions, including bi-weekly, monthly and annual reporting

Solely responsible for all municipality and school district income tax withholding, bi-weekly and annual reporting, including annual reconciliation for over 850 different taxing entities

Additional Professional Experience and Expertise

Financial Controller; Accounting Management; Payroll Accounting and Administration

International Procurement Management; Production and Inventory Management

Combined Human Resources Administration and Policy Development

oDetails available upon request for above referenced experience/employment from 1993-2000

EDUCATION:

DeVry University, Ohio: June 2007 - Master’s of Business Administration – Concentration in Human Resources

DeVry University, Ohio: April 2004 - Bachelor of Business Administration – Concentration in Information Systems

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