Management, Instructional design, Facilitation and program development

D i onne R. Miller

P e o p l e a n d P r o g r a m L e a d e r

*** ****** ******

Columbus, OH 43205

614-***-**** ******.*.******@*****.***

OBJECTIVE

Results-driven leader with extensive experience in Talent Management, Learning & Development, Operations, DE&I, Sales, Customer Service and Information Technology. Passionate about driving strategic initiatives that enhance company success, employee engagement and profitability. Skilled in aligning organizational objectives with effective people and operational strategies to achieve business growth and foster an inclusive, high-performance culture. E D U C A T I O N — EXPERIENCE

Ohio Dominican College,

Columbus, Ohio

January 2007 – February 2023

Nationwide Insurance

• Implemented strategic thinking to create an open catalog for Technical Desk Training for year-round learning.

• Created engaging virtual facilitated courses for easier subject retention and decrease turnover during onboarding.

• Facilitated change management, technical, customer service & leadership courses.

• Managed associate performance, salary planning,

development, workflow planning, continuous improvement initiatives and team engagement.

• Supervised and led consultations with Talent Management teams to deliver effective learning programs for executives.

• Directed both public and private learning catalog planning to ensure proper education for all associates.

• Governed three learning management system

functionalities, troubleshooting and best practices. K E Y S K I L L S — L e a d e r s h i p

Leadership

Management

Project Management

Coaching

Facilitation

Instructional Design

Customer Service

Sales

MS Office Suite

Website Building

• Enhanced team cohesion by implementing an agile

mentality of sharing work.

• Created a team SharePoint site for customers to submit requests with the ability to prioritize and track incoming requests.

• Encouraged empowerment, creativity, innovation and diminish the “fear of failure” by implementing additional monthly meetings such as, You’ve got to be kidding me/C’mon Man and Engagement talks.

• Collaborated with direct reports to determine and set yearly clear and direct team goals that align with departmental and organizational needs.

• Shared best practices with peers in regards to Learning Management System processes and procedures.

• Delivered on time coaching and feedback to ensure continuous and immediate improvement(s) throughout the year that affected overall mid-year and end of year performance reviews.

• Successfully managed the administration scheduling of learning center by creating a tool that automates requests, email responses of room confirmation or denial.

• Oversaw management of learning catalog and materials for courses to guarantee accurate information and data.

• Celebrated successes and disclosed learned opportunities to inspire development.

A c c omplishments

• Improved team engagement scores by 1.35% in a year to move into top percentile within company.

• Implemented Agile methodology that increased work production and speed.

• Worked as operation program lead for award winning program, Leadership Matters.

• Achieved top facilitation scores, consistently averaging 97.85% and above over five (5) years consecutively.

• Received awards for top sales store for three (3) consecutive years in Central Ohio.

Certifications

Disney Institute (Team Engagement / Business Excellence) Fierce (Successful Conversations – Foundations, Team, Coaching, Delegation and Confrontational) DDI (Leadership Development)

MS Office suites (Excel, PowerPoint, Word, Visio, Planner, Publisher & Whiteboard) Langevin Learning Services (Instructional Design – In Person and Virtual) Nationwide Certifications (Behavioral Interviewing / Change Management / Leadership Matters)

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