Customer Service Real Estate
Resume:
JACKIE PULSKAMP
Cincinnati, OH 45238
*********@*****.***
OBJECTIVE: Looking for a job utilizing my sales and customer service experiences.. Took several years off to be a caregiver to an aging parent.
PROFESSIONAL SKILLS:
o Proficient in Windows 7, Microsoft Office (Outlook, Excel, Word), Logis and EDI Shipping Software o Dispatching, Planning Truck Routes
o Negotiating rates in Real Estate and Trucking Industry
o 15 years experience in Real Estate Sales
o Excellent Customer Service and Carrier Relationships
o Outstanding problem solving skills and ability to deal with complex situations
o Ability to coordinate and dispatch truck schedules with vendors and carriers
o Knowledgeable in retrieving PODs
o Experienced in Domestic, as well as Canada, Mexico and International Shipments
O Experienced in scheduling employee shifts and positions.
0 Experienced in SAP
EXPERIENCE:
BAYLEY GREEN TOWNSHIP: April 1- present Concierge
Administrative duties and customer service.
IMERYS : November 2019 to October 2021 Administrative Assistant/ Production Planner
Responsible for assisting plant manager setting new procedures for the plant to run more efficiently. Responsible for completing all paperwork for orders making sure they are completed and shipped to the customer on time. Scheduling employees shifts and work areas. Ordering materials needed to complete orders.
HUFF CONTRACTORS, W Harrison IN Oct.2017 -June 2018 Dispatcher/Planner
Responsible for daily operations of coordinating movement of all drivers, This is a heavy hauling company that involves getting permits and following all state and federal laws to move this freight. Communication was essential between customers, drivers and state permit offices. Responsible for getting all necessary documents for billing. Also responsible for booking other trucking companies to help our drivers with big projects.
RICH REDDEN TRUCKING, Cincinnati, Ohio 45215 April 2016-Oct 2017 Dispatcher/Planner
Responsible for daily operations dispatching drivers, planning pickups and deliveries, negotiating rates with carriers and brokers, all other office duties required.
HG LOGISTICS, LCC, Cincinnati, Ohio 45204 2014-Current Logistics Account Executive
Responsible for all outside sales, customer service and operations. Daily logistics responsibilities include making and implementing recommendations to improve efficiency and cost savings. Proactive in ensuring all shipments are followed through to completion.
DHL GLOBAL FORWARDING, Hebron, Kentucky 2012 -2014 Domestic Night Operations & Air Export Agent
Responsible for incoming phone calls and emails; scheduling pickups and deliveries; tracking shipments; dispatching trucking companies; billing; quoting rates and forwarding the freight. Excellent customer service and satisfaction.
VOGT WAREHOUSE, Cincinnati, Ohio 2007 - 2012 Customer Service Administrator
Responsible for shipping and receiving including inventory, invoicing, packaging and verifying shipments are correct before leaving the warehouse.Responsible for several accounts including the U.S. and Canada.
Real Estate Agent, Cincinnati, Ohio 1997 - 2012 Worked with Cincinnati based Real Estate Companies as Independent Realtor. Responsible for home purchases/selling to customers, building a solid business of referrals. Promptly answer and return customers phone calls and/or emails. Awards: President’s Sales Club, Monthly and Quarterly Sales Leader, Circle of Excellence, and Mega Sales Leader.
References: Available Upon Request
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