Account Executive Customer Service Operations management

David M. Crowder

**** ********* ***** ***** **********, OH 43110 ***********@*******.*** 614-***-**** www.linkedin.com/in/dave-crowder- 7330258/

Objective:

An energetic, driven, Sales Specialist with great time management skills with excellent attention to detail, willingness to learn, and expand knowledge in the industry. Seeking a new opportunity. Relevant Experience

The Ohio State University Event Staff August 2024

Sales Account Executive

T-Force Freight Columbus, OH August 2023 – December 2023 Substitute School Teacher January 2022 through June 2022 July 2022 to July 2023.

Warehouse-routing and delivery driver

Win Supply Columbus, OH

ACCOUNT EXECUTIVE 50 HRS A WEEK CONWAY FREIGHT/XPO LOGISTICS – COLUMBUS, OH OCTOBER 2005 – NOVEMBER 2021 Retired

• Solicited and awarded large and/or complex contracts including those with specialized provisions or terms for supplies and services.

• Solicited and awarded contracts with fixed-price, economic price adjustment, price redetermination, cost reimbursement, and/or incentive arrangements.

• Demonstrated ability to support and grow revenue share within existing customer base and grow revenue with new customers and market share within assigned territory.

• Preparing pre-award procurement documents, such as acquisition plans, pre-negotiation briefing memorandums, price negotiation briefing memorandums, price negotiation memorandums and related supports documentation.

• Proven ability to achieve quotas, excellent performance management and maximize bonus opportunities.

• Performed cost or price analysis to establish price objectives for various pre-award actions.

• Negotiating or administering contracts where the contracting actions are well defined and well precedent.

• Capability in negotiation of contracts and pricing with customers.

• Analyzed difficult contracting issues and identified best alternative courses of action.

• Worked with commonly used contracting methods and contracting types to prepare pre-award procurement actions.

• Successful collaboration with driver representatives and customer service representatives to grow market share.

• Soliciting, negotiating, and awarding assigned requirements.

• Determined methods of procurement.

• Research leads, secures new business opportunities, creates and maintain relations with new and existing business partners and individuals to generate individual and branch profitability.

• Offer a wide range of logistic services to our customer base, and build and develop an efficient, cost-effective transportation and supply chain solutions for the customer.

• Generate rates for prospective business partners, leads and opportunities to reach monthly, quarterly, team/branch goals and incentives.

• Consistently track and trace your secured freight movements from shipper to consignee, while holding yourself accountable for any occurrences and then coming up with logical and efficient solutions.

David M. Crowder

• Manage existing contracted accounts, while continuously providing an extraordinary level of customer service and communication.

OPERATIONS MANAGER 50 HRS A WEEK CONWAY FREIGHT – COLUMBUS, OH OCTOBER 1986 - SEPTEMBER 2005

• Manage existing contracted accounts, while continuously providing an extraordinary level of customer service and communication.

• Offer a wide range of logistic services to customer base, and build and develop an efficient, cost- effective transportation and supply chain solutions for the customer.

• Generate rates for prospective business partners, leads and opportunities to reach monthly, quarterly, team/branch goals and incentives.

• Successful collaboration with driver representatives and customer service representatives to grow market share.

• Plan, implement, and coordinate movement of inbound and outbound shipments.

• Track shipments, provide quotes, utilize underground fuel storage tank management.

• Track and schedule heavy equipment maintenance schedules, on-hands customer service working very closely to meet their requirements.

• Front line supervision of 15 to 120 individuals.

• Highly competent in hiring, performance evaluations, promotions, and policy construction. EDUCATION:

Mini - MBA Miami University

Miami University, Oxford Ohio, BA Sociology

Franklin University, Columbus, Business Management Coursework KEY SKILLS ATTRIBUTES, LEADERSHIP, AND EXPERIENCE: Sales and Contract Management

Pre-Award Contract Agreement Development

Automotive Sales Contracts

Excellent Internal and External Customer Service

High School Substitute Teacher

High School Assistant Football Coach (part-time)

OHSAA Official – Wrestling/Volleyball (part-time)

Public Speech Competitor, Toastmasters International Human Resources Recruiter

Microsoft Office (Word, PowerPoint, and Excel).

Member of Division 1 Miami University Football Team PROFESSIONAL REFERENCES:

Name: Walter Russell

Phone: 614-***-****

Email: ******@*****************.***

Name: Rodney Harris

Phone: 614-***-****

Email: **************@*****.***

Name: Dan Strope

Phone: 740-***-****

Email: *******@**********.***

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