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Customer Service Manager

Location:
Spring, Texas, 77373, United States
Posted:
November 14, 2017

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Matthew C. Hallam

***** ********* ***

Spring, TX 77373

281-***-**** Cell

Current Employmentt

Texas Oil Express

*** ****. * ******* ** 77090

Lube tech

Change oil, and customer service cashier

Oct 2016 to present

Former Employment

Bayou City Truss

1502 Strawn Rd

Houston Tx.

Title: maintenance Helper

Manager Joe Garcia

03/2013 - 10/1/2015

Jiffy Lube/ Allied Lube Inc.

6770 Woodlands Pkwy

281-***-****

Manager: Bobby

Title: Lube Technician and Customer Service Assistant

Department of Homeland Security (TSA)

3838 North Sam Houston Parkway East

281-***-**** September 2002- April 2012

Title: Transportation Security Officer Series 1802. E-band (federal officer)

Supervisor: Andrew Bolden /Checkpoint E

Duties: Provide airport/air travel security.

Including the use of x-ray, hand held metal detectors, and explosive trace detection machines.

Physically search baggage and persons.

Stand watch and guard duties on the exits and security checkpoint.

Serve as OJT Monitor (train and educate newly hired employees and evaluate them on their performance.)

Westex Security

8876 Gulf Freeway, Suite 540 February 2002 September 2002

713-***-****

Title: Patrol Supervisor

Duties: Supervise and train guards to perform security functions

Including instruction in proper procedures, post orders and proper methods of a post patrol.

Maintain proper logbook entries and properly complete paperwork.

Maintaining shift coverage of gates during times of regular shifts and overtime.

Travel in company vehicle to visit guard sites.

Providing discipline, feedback and council to guards as required.

Today's Staffing October 2001- January 2002

5177 Richmond Avenue Suite 130

713-***-****

Title: Customer Service Representative

Duties: Answer calls through an automated in-bound call center.

Take repair orders from clients and handle customer care issues.

SSF Dent Removal/Dent Wizard (company is out of business) February 2001 - October 2001

Title: Administrative Assistant (to Houston Area Manager)

Duties: Answer phones, process, and produce reports from AR paperwork

Research methods of increasing retail business for Houston Area.

Computer support.

Estimate vehicles for onsite repairs.

Aramark [contracted to Vastar Resources Inc (company was bought by BP Amaco) September 1999 August 2000

Title: Administrative Support

Duties: Greet guests.

Operate multi-line PBX system.

Perform overflow clerical work.

Provide support to the building services department.

Serve on emergency procedures team.

San Jacinto College September 1993 - May 1995

Pasadena, TX

Major: General Studies (Core Curriculum for Associate in Business)

Credit Hours: 40 / GPA: 2.4

SKILLS

Forklift experience

Welder's helper and grinder experience

General labor experience

SOFTWARE EXPERIENCE

Windows- XP, Vista, Windows 7 Word, Excel, Corel Word Perfect 11, PowerPoint, Access



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