Alinah Hall

I am a new Alumni of Arizona State University and seeking jobs in social work or other

relevant positions. Also excellent in customer service . Smyrna, GA 30080

ac0kpe@r.postjobfree.com - 510-***-****

Seeking employment that will enhance my skills and knowledge in sales and customer service and social services

Authorized to work in the US for any employer

WORK EXPERIENCE

Server and Bartender

Blue Moon - Smyrna, GA - February 2017 to Present

I have split shifts where I bartend and take care of mixing different alcoholic drink specials or, taking Togo order and pick up also answering phone. As server taking dinning in customer orders, check out for customers, and making sure they have the best experience in our establishments Counter Sales

Hertzrentalcar/DTAG - Phoenix, AZ - November 2013 to Present Responsibilities

Learning new sales techniques, processing rental cars to customers, opening closing contract. Express agent for a year and a half, shuttling cars, customer service rep, exchanging cars, training other that come on board, attending multiple trainings for sales and customer services, dealing with customer issues, return agent Accomplishments

Running shifts by myself, making company over 100,000 dollars for company, many sales awards, top ten sales, moving from express agent to counter sales because recommendation from managers Skills Used

Customer services, computer skills, math skills, driving skills, leadership skills, self motivation Customer Service Representative

BlockBuster Video - Oakland, CA - November 2008 to Present Cashier

● Stock movies

● Inventory/clean up

● Sales and Advertising (i.e. window dressing of upcoming movies) Manager Assistant

Enterprise Holdings - Atlanta, GA - October 2015 to February 2017 Alinah Hall

2037 Lake Park Dr. Apt. H, Smyrna, GA 30080 510-***-**** ac0kpe@r.postjobfree.com Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the success of the company. Hardworking, personable and results oriented. Highlights

Results-oriented and Client-focused

Quick learner Courteous demeanor Energetic work attitude Sharp problem solver; Inventory control familiarity;Top sales performer; Customer service expert Working knowledge of store opening/closing procedures

Accomplishments

Sold over $100,000 in customer sales by recommending and advising customers on optional benefits and services to enhance, improve and protect their car rental experience; Received Top Performer award 8 months in a row

Experience

September 2015 - Present

Enterprise Rental Car Atlanta, GA

Manager Trainee

Attended and participated in weekly management trainee meetings Promoting and selling protection packages to customers; counter sales, returning and switching out vehicles, working in different shifts and car rental locations in Atlanta as part of the management training program; picked up and dropped off customers as part of the customer service experience; made call backs to customers regarding payments, maintenance, and car drop offs in order to stay in control of car while being rented; sales and customer services marketing;

Shelter Worker

CENTRAL ARIZONA SHELTER SERVICES (CASS) - Phoenix, AZ - August 2014 to January 2015 Responsibilities

Checking clients in&out off shelter, exiting client, shadowed and completed intakes for new clients, bed checks, supervised chores, conflict resolution, reissuing beds, resume workshops, organizing, advertising, advocating, out reaching to other shelters, referrals for places that meet clients needs. Attending meeting to debrief once a week, answering phones, setting appointments

Accomplishments

Advocating for many homeless individuals that I came into contact with, was able to graduate by completing all assigned hours, had a chance meet and work with a wide variety of people, learned about different cultures and difference they might have, outreach, self-care awareness Skills Used

Critical thinking, computer skills, leadership and teamwork skills, self-care awareness, cultural competency, confidentially,

Customer Service Representative

FedEx Office - San Leandro, CA - April 2010 to December 2012 Responsibilities

Cashier

Input job tickets

Help with job tickets assignment when needed

Shipping and packing

Assisted with computer and printer help

Opened and closed store

Key holder

Customer service

Accomplishments

Learning more about computer and different programs, Photoshop and adobe was the biggest accomplishments there

Skills Used

Computers

People

Customer service

Patience

Crew member - Customer Service

In & Out Burger - Oakland, CA - May 2007 to May 2008 Cashier

● Cash register-open and close out

● Customer service

● lot check

fries

● Drive thru-handout

Extracurricular Activities

Competitive Cheerleader - San Diego, CA - September 2006 to September 2007 UCA

● Holiday Bowl

Dance Team fundraiser

MS Word, and internet research. Familiar with cashiering procedures. Excellent customer service skills, data entry

Child Care attendant/Office Administration - Volunteer Broadway YMCA - Oakland, CA - September 2004 to March 2007 Assisted with children on weekly field trips

● Worked with children on Art projects, fun and games

● Monitored daily roster - adding and deleting children as needed

● Checked children in and out of program daily

● Answering phones

● Set appointments for families to view YMCA child care facility

● Led tours for families to view YMCA child care facility EDUCATION

Criminal Justice

Merritt City College - Oakland, CA

September 2008 to Present

Social work in Social work

Arizona State University-Downtown Phoenix - Phoenix, AZ 2012 to 2015

Skyline High School - Oakland, CA

September 2004 to June 2008

CERTIFICATIONS/LICENSES

ABC Bartending license

February 2017 to Present

Learned how to make a variety of drinking using different alcohols. Learning law and regulation to bartending or working in restaurant or hotel bussiness. Knowledgeable of beer and wines

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