Medical Billing and Coding Specialist (AS) Resume

Catrina Smith

**** **** **** ****** ********, OH 43211 614-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by management, leadership, and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom, Google Meet, MS Teams.

Microsoft Office Applications – Word, Excel, PowerPoint Type 25 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance

Medical Coding (ICD-10-CM HCPCS CPT)

Electronic Health Records Electronic Medical Records

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

WORK EXPERIENCE

Victoria's Secret – Columbus, OH 10/2021 – 06/2025

Picker

Used scanner and computer to locate items needed for order, pulled products, and placed products onto pallet.

Moved pallets to staging areas to be packaged for delivery.

Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.

Worked and communicated effectively in order to meet deadlines and solve problems

Nordstrom – Columbus OH 01/2023 – 11/2023

Retail Sales Associate / Customer Service

Provided excellent customer service with active listening to determine customer needs.

Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.

Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

Worked as part of a team and interacted with diverse customers and staff members.

GH Hospitality – Columbus, OH 04/2023 – 08/2023

Janitor

Kept facilities in clean and orderly condition.

Managed time and priorities to ensure duties were completed within established timelines.

Adhered to cleaning and safety techniques and practices.

Acted in a polite and professional manner when approached by clients to answer questions.

Taco Bell – Columbus, OH 08/2021 – 01/2022

Shift Manager / Customer Service

Oversaw up to 10 team members, trained new employees, and delegated tasks.

Performed various tasks including food production and serving customers at the front counter.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Addressed issues in a professional manner and resolved staff and customer service problems.

AmerisourceBergen – Columbus, OH Merchandise Handler 02/2020 – 05/2021

Macy’s Distribution Center – Columbus, OH Merchandise Handler 10/2019 – 03/2020

Job And Family Services – Columbus, OH Customer Service Representative 04/2010 – 10/2019

Sally Beauty Warehouse – Columbus, OH Warehouse Worker 09/2014 – 07/2016

Gap – Columbus, OH Shift Supervisor / Customer Service 04/2010 – 10/2019

Volunteered at Goodwill Columbus

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