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Sales Customer Service

New York, New York, United States
May 19, 2017

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Patrick Osbern

*** ***** ***** *****, ********, NY 11747 631-***-****

Career Focus:

Executive Director/National Director of Sales and Marketing with significant experience in planning, developing and implementing marketing programs and advertising campaigns.

Summary of Skills:

Fortune 1000 Clients

Strategic Planning



Customer targeting

Strategic partnerships

B2B Sales


Responsible for capturing new business opportunities resulting in a 592% increase in gross revenue in one year

Networking with Fortune 1000 A-List Executives

Profitable after first quarter one year ahead of projection

Top 7% in new media sales year after year

Responsible for capturing over $62 million in new mortgage business

Professional Experience:

A North American Industry Leading, Merchant Services Corporation

November 2014 to Present

Sales Director of North America

Responsibilities as a Sales Director entailed;

Responsible for sales team that covered territory through the United States and Canada.

Maintained thorough knowledge of industry including but limited to Visa, MasterCard, Discover and American Express

Ongoing training of sales team throughout each day

Weekly training by means of conference calls

Motivation of sales team to insure optimum performance

Engaged with multiple locations simultaneously throughout each day

Assisted with takeovers in closing deals

Monitored follow up appointments

Statement analysis

Rate reviews and savings determinations

Generated lead databases for sales consultants to increase sales

Coordinator for potential merchants

Cash advances

Gift and loyalty programs

Membership rewards programs for merchants

Evaluating performance reviews

Recruiting Manager of North America

Responsible for the recruitment, hiring and training of sales consultants throughout the United States and Canada. Consistently maintained a substantially sized team to perform credit card processing consultations on a daily basis, with small to mid-sized merchants.

Major Pest Control Company. – NY

October 2013 to November 2014

Executive Director of Sales

Territory covered all of Long Island as well as the 5 boroughs and New York City

Responsibilities entailed initial prospecting, sales proposals, closings and follow-up servicing for satisfaction, as well as referrals. Clients included (but not limited to) major hotel chains throughout Long Island and Manhattan such as The Hilton, Luxury Short Term Rentals such as Furnished Quarters, Long term Care Facilities such as EPIC (Epilepsy Foundation of Long Island}, IGHL {Independent Group Home Living}, reals estate companies such as The Corcoran Group

Responsible for attracting and retaining property development clients such as First Service Property Management, Breslin Real Estate, The Albanese Organization and LeFrak Corporation

Commercial sales of pest control services to major hotels, restaurants, luxury short-term apartment rental units, long-term care facilities and other commercial buildings

New business introduction in untapped markets through business networking, cold calls, leads and lists. Responsible for new account revenues of 1.2 M to date

Territory covered all of Long Island as well as the 5 boroughs and New York City

Cris Ray Printing Corp. –Farmingdale, NY

November 2012 to September 2013

Executive Director of Sales

Sales of specialized printing services with the manufacturing of pressure sensitive labels and folding cartons for the vitamin, pharmaceutical, beverage, specialty food and wine, cosmetic and consumer goods industries

Responsible for recapturing and solidifying lost house account business (one account generating over $700,000.00 annually) and increasing the amount of printing products for existing accounts as well as the generation of new business exceeding monthly goals by 57%

Networking and relationship management with companies such as NBTY, Hallmark, CVS Pharmacy, Shop Rite, Walmart, Whole Foods, Walgreens, The Vitamin Shoppe, Vitamin World, and Finlandia

Responsible for selling specialized products such as pharmaceutical labels and packaging that satisfy special FDA requirements

Responsible for selling Nutraceutical labels and packaging including but not limited to dietary supplements, beauty enhancement products, health food, etc. while meeting specific FDA Regulations

Professional Sports Publications - NY

National Director, Sales & Marketing

Professional Sports Publications

January 2010 to November 2012

Provide advertising sales services for over 100 professional sports franchises and events for NFL, NBA, NHL, MLB, PGA Golf, U.S. Open Tennis, the NASCAR circuit as well as the NCAA collegiate teams across the United States

Focused and persuasive manager and individual contributor with success establishing and developing partnerships with Fortune 1000 companies such as Research in Motion, Samsung, Harmon Kardon, Skull Candy, FX Network, NBC, CBS, Wakefern and Dr. Pepper Snapple Group

Responsible for the relationship management of new and existing accounts as well as channel marketing throughout North America. Successful sourcing of new revenue opportunities and partnerships. Focused on developing print and digital solutions, driving awareness and promoting value in the customer’s products, services and brands

Consult with A-List executives and decision makers to create comprehensive print and online marketing programs to effectively reach our target audience

Initiated and delivered sales presentations to current accounts, leads and prospects within various business cycles

Successfully collaborate with Campaign Management, Marketing Communications and Sales and Operations teams throughout the campaign process

Consistently meet and exceed sales benchmarks, time-lines and quotas on new business development

Responsible for capturing new business opportunities resulting in a 592% increase in gross revenue

Profitable after first quarter one year ahead of projection

Develop new accounts by effectively prospecting, utilizing LinkedIn, Google Research, competitor and trend analysis and various industry publications

Interstate Home Loans – NY

Director, Mortgage and Finance

February 2007 to January 2010

Attain individual mortgage and Premium loan production goals while maintaining company standards related to application to funding thresholds

Identify opportunities to cross-sell and/or refer specialists to provide additional financial tools and services to support client needs in pursuit of efforts to establish and/or broaden client relationship

Developed and maintain long-term relationships with appropriate centers of influence to drive origination activities, including, but not limited to realtors, builders, attorneys, financial advisors and other external sources Counsel customers on various types of mortgage financing, choosing a program best suited to their needs; complete mortgage application, follow through to closing and resolve any problems while ensuring compliance

Mortgage Consultant

Global Consultants – NY

February 2002 to February 2007

Develop knowledge of company products, policies and procedures, and underwriting requirements

Understand real estate appraisals, title reports, and real estate transactions

Inform prospective and existing customers of banking programs, rates, policies, underwriting requirements, and loan procedures

Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk

Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in

Developed and maintain a high degree of visibility in the marketplace

Diamond Mortgage –NY

March 1998 to January 2002

Mortgage Consultant

Engage with consumers, determine their needs and offer the appropriate product

Take mortgage loan applications by phone and prepare effective loan proposals

Provide superior customer service

Exceed monthly production goals on a consistent basis

Stay informed of developing trends in the mortgage industry

Attend/assist with scheduled meetings, training sessions and courses

EKN Securities

Stockbroker 1997-1998

Worldwide Liquidators

Auctioneer 1995-1997

GTI Printing

Production Supervisor 1985-1995

References available upon request

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