Project Manager Senior

DONALD W. KIDD II, PHD MIS - PMP, CSM, RMP

614-***-**** – 7817 Windsor Ave, Canal Winchester, OH 43110 – **********@***.***

SUMMARY

IT Project Manager with over 30 years of experience with a heavy application development and testing background, strong collaboration and organizational skills, with Application, Infrastructure, Merger & Acquisition IT projects, Supply Chain, BI Tools, POS Systems,Data Migration, Data Management, and Data Security experience. IT Roles held: PMO Director/Manager, IT Director/Manager, IT Test Manager, IT Program/Project Manager, Supply Chain Manager, Scrum Master, Process Improvement Manager, Business Transformation Manager, UX Manager, IT Management Consultant, Infrastructure PM, and software Developer. Proven results in Business and IT planning, PMO management and development, Business/IT alignment, Testing Leadership, and Program/Project management leadership. Involved with Windows 10 and Windows 11 enterprise-wide OS upgrade rollouts and Data Center build in Groveport, OH. PhD in Management Information Systems, PMI PMP certified, CareerMatch Risk Management Professional & Scrum Master certified, and Career Academy Scrum Product Owner certified. Recognized expert that works closely with business units to help define business needs that can be satisfied through completion of prioritized IT and BU projects. Recentrly involved with multiple Data, Server, and Application migrations to both AWS and Azure Cloud platforms. Recognized for leadership, ownership of programs/projects, IT Project and Data governance processes, innovative problem-solving techniques, software quality assurance management and achieving desired program/project results to meet business needs. Entrusted with Top-Secret clearance by US military and Logicon, Inc for Top Secret Federal Contract work.

EDUCATION

PhD Doctorate in Management Information Systems from Warren National University, Honors 2009

Bachelor of Science in Management from the University of Maryland, Honors 1987

AA Degree in Computer Studies from the University of Maryland 1986

AA Degree in Computer Science 1985-86 from City Colleges of Chicago 1985

AA Degree in Business Management from the University of Maryland 1985

CERTIFICATES AND TRAININGS

Career Academy Certificate of Completion in Digital Security Awareness 2018

Career Academy Certificate of Completion in Quality Management 2017

Career Academy Certificate of Completions in Executive Strategy & Management

and Scrum Product Owner 2016

Career Match Risk Management Professional Certified (RMP) and Scrum Master Certified (CSM) 2015

PMP Certified, Multiple PMP courses and several PMI sponsored workshops 2007-2008

Multiple LPMP courses, MicroStrategy Report Generation, and Control-D Report Generation 2002

ScanOptics, MS Project, Career Development for Applications Managers, Program Manager Competency Awareness, Peregrine Service Center, and ORACLE SQL and PL/SQL 2000-2001

EXPERIENCE

INSIGHT GLOBAL: CLIENT: RYDER SYSTEMS, INC, MAR 2024 – Dec 31, 2024

SENIOR PROJECT MANAGER

Senior Project Manager assigned to the LMS ASPX Websites Rewrite Project, GM API Project, Akzo SAP Prism Project, LMS Table Partitioning Project, LMS Messenger Purge Project, ROK Cubic Expansion Project, and the LMS Datamart Modernization Project. Created the Migration Plan and facilitated the major LMS Datamart and CTZ server migrations to Azure Cloud. Working with multiple cross-functional teams to deliver projects. Teams are mostly agile teams managed using MA Azure DevOps boards, MS Office 365, and MS Teams. Project Management tools being used includes Workday, Planview, ServiceNow, MS Office 365, MS Teams daily, MS Excel, MS PowerPoint, MS Outlook, and MS OneDrive.

AMERICAN ELECTRIC POWER (AEP) FEB 2012 – FEB 2024

AEP SENIOR PROJECT MANAGER PRINCIPAL SEP 2021 – FEB 2024

Project Manager assigned to the Data Analytics Platform team. Managed several On Premise and AWS Cloud BI Data Platform projects. Creation of the On Premise and AWS Data Cloud Power BI Platform, total DOMO BI product conversions to Power BI, DOMO Retirement, and several other projects using the Cognos, SAS, DOMO, Power BI, and Tableau all requiring extensive Data Governance, Data Security, Data Compliance, and Data Usability, all in accordance with AEP Data Policies and Processes standards. Worked with multiple cross-functional teams to deliver projects. Teams are managed using Jira, MS Office 365, and MS Teams. Proficient in using ServiceNow, Jira and Confluence, MS Office 365, MS Teams daily, MS Excel, MS Outlook, MS PowerPoint, MS OneDrive. Worked with multiple cross-functional teams working closely with Cyber Security, Data Governance, Applications, Database, Server, PMO, and Network teams. Strong collaboration and organizational skills while holding people accountable to project tasks and deadlines. Involved with the application verifications of the enterprise-wide Windows 11 upgrade rollout. Mentored 14 Project Managers.

AEP SENIOR PROJECT MANAGER PRINCIPAL SEP 2014 – SEP 2021

Infrastructure Project Manager assigned to the Groveport Data Center Build project, Windows 2008 Server Upgrade sub-projects, AEP Portfolio Optimization & Modernization Pilot by eAPM, Champion for ServiceNow CMDB data integrity and cleansing and for both Demand Management and Supply Standard of Work improvements. Helped manage the planning, building and execution of the new Groveport Data Center used as AEPs Production DR failover data center. Worked closely with Construction, Business Continuity, Cyber Security, Data Governance, Database, IT Infrastructure, Networking, PMO, and Application teams. Proficient in using ServiceNow, MS Office 365, MS Teams daily, MS Excel, MS Outlook, MS PowerPoint, MS OneDrive.

SENIOR PROGRAM/PROJECT MANAGER AMERICAN ELECTRIC POWER FEB 2012 - SEP 2014

Successfully managed and deployed dozens of projects for multiple AEP Operating Companies. Responsible for Executive Program and Project level communications for projects using Waterfall and Agile SDLCs. Implemented dozens of successful projects consisting of new and upgraded Application Software, Oracle 11g to 12c upgrade, PeopleSoft HR, PeopleSoft Financial, and VMWare network. PM for the enterprise-wide Windows 10 Upgrade rollout, Supply Chain projects, Mergers & Acquisitions, and Web Application projects working with multiple cross-functional teams and 3rd party vendors using waterfall and agile SDLC methodologies. Worked closely with Cyber Security, Data Governance, Database, IT Infrastructure, Networking, PMO, and Application teams. Proficient in using ServiceNow, MS Office, MS Excel, MS Outlook, MS PowerPoint.

COMSYS: CLIENT: JP MORGAN CHASE FEB 2011 – FEB 2012

USER EXPERIENCE IMPROVEMENT PROGRAM METHODOLOGY EXPERT JUL 2011 – FEB 2012

Helped build the User Experience (UX) Process Improvement Program to identify quick hit and long-term improvement opportunities for JPMCs Mortgage Banking Line of Business areas. Sole author of the UX Project Life Cycle methodology, project artifacts and Program SharePoint site, provided new team member UX Orientation, trained and mentored all project managers and responsible as the voice of the program for executive program status. Proficient in using MS Office, MS Excel, MS Outlook, MS PowerPoint and other tools.

DODD FRANK STATE PREEMPTION PROGRAM IT PROGRAM MANAGER FEB 2011– JUL 2011

Senior IT Program Manager managing 12 projects simultaneously in support of the Dodd Frank Regulatory State Preemption for Home Lending Servicing and Default program. Managed over 250 project stakeholders, worked with 15 Agile Development teams, 8 LOB Project Managers, and 8 Quality Assurance and User Acceptance Test teams. Implemented all projects ahead of schedule in 6 months then moved on to assist building their UX process. The Dodd Frank Program was implemented Jul 15, 2011 as part of a large Enterprise Release. Proficient in using MS Office, MS Excel, MS Outlook, MS PowerPoint and other tools.

AMERICAN MOTORCYCLIST ASSOCIATION (AMA) AUG 2009 – FEB 2011

PMO DIRECTOR & SENIOR BUSINESS TRANSFORMATION PROGRAM MANAGER

PMO Director and Program Manager responsible for all IT Projects and complete Business Transformation of the AMAs total Supply Chain and Order to Cash processes. Created PMO structure and templates. Completed the roll-out of three major projects in Jan 2011 that required a complete business transformation in the way AMA previously did business. Retired the AS400 mainframe with a new Network/SAN system, replaced the AMA Membership System with an Association Membership System called Personify and replaced AMA’s Websites containing 1,000’s of webpages with a new website design and technology using the Sitefinity Web Content Management System.

Raised member retention 60% to 80% by implementing a Call Center and improving renewal reminder activities.

Successfully implemented over 80 Business and IT projects for the AMA, including Web based projects, Order to Cash projects, Point of Sale Project, software development projects, 3rd party system implementations, hardware projects, and supply chain projects from new Point of Sale system implementations to membership product shipping and deliveries.

Proficient in using MS Office, MS Excel, MS Outlook, MS PowerPoint and other tools.

GOVERNMENT CONSULTING RESOURCES JULY 2008 – JUN 2009

STATE OF OHIO’S OFFICE OF INFORMATION TECHNOLOGY (OIT) - SENIOR IT CONSULTANT

Senior IT Consultant assigned to assist the Ohio OIT with improving their IT Governance and Project/Software Life Cycle methodology processes to improve their failing project delivery record. Role was to provide Process Improvement Assessments on how they could improve the way they did business across State Agencies, including IT Governance practices, Project and Software lifecycle processes and cross agency communications. Assessments were completed and many positive changes were made as a result. I was groomed to take over the State of Ohio IT Governance office, but never came to fruition due to major state budget issues resulting in 80% of all IT State projects closing in early 2009.

COLLABERA – CLIENT: JP MORGAN CHASE FEB 2008 – JULY 2008

SENIOR PROJECT MANAGER

Senior Project Manager assigned to the Treasury Services Worldwide Security Services IT department. Managed the Intranet Deal Model (IDM) project and the Wizard Acceleration project. Both projects used AJAX technology (Asynchronous JavaScript and XML) inter-related web development techniques for creating interactive web applications. Used Agile SDLC that allowed business critical functions to be implemented early.

CAREWORKS TECHNOLOGIES FEB 2007 – FEB 2008

SENIOR IT MANAGEMENT CONSULTANT AUG 2007 – FEB 2008

Assisted with the development of ProjectWorks, a CareWorks Technology Project Management Methodology toolset product. The product was used as a Project Management toolset to provide project management templates to be used whenever CareWorks Technologies had taken over Project Management activities for a company. Positioned CareWorks Technologies to go after complete takeover of client company project management activities rather than just staff augmentation opportunities.

CAREWORKS TECHNOLOGIES - CLIENT: CARDINAL HEALTH FEB 2007 – AUG 2007

Senior Program Manager that worked on Cardinal Health’s $111 million Order to Cash (OTC) Supply Chain Program. Helped establish the program PMO. I was one of the key resources that defined the OTC program by accumulating all the production stability issues and documenting all the recommended enhancements that have been pending and creating 25 projects that made up the initial program scope. Responsible for engaging internal resources to work on production stability issues, helped establish infrastructure capacity plans, grew the infrastructure as required to prepare for an enterprise-wide SAP implementation and to reduce lack of infrastructure redundancy. Rolled out dozens of monitoring agents for all order flow servers and critical databases, improved application and system logging capabilities, assisted in the acquisition of external resources, authorized and monitored over 80 resources charging to multiple budget accounts, identified project manager needs and engaged initial PMs to assist with multiple projects.

SIGNATURE CONSULTANTS - CLIENT: AFFINION GROUP FEB 2006 – FEB 2007

PROGRAM MANAGER

Program Manager responsible for a program consisting of several projects and a $10 million budget: the NATO Interactive Voice Response (IVR) project, AG & ALG Nuance IVR Tuning projects, NATO IVR Reporting project, AG Membership Application project, AG & ALG CTI Enabling project, Network Prompter Migration to the CVP Platform project and the VRU Infrastructure Hardware Shutdown and Retirement project. Also implemented four web-based projects using J2EE platform using Agile SDLC process to develop prototypes to allow for an interactive approach to design and construction. The web-based projects were Password Hashing, ID Secure, PC Safety Plus Canada, and New Datapass II. Team members located in Ohio, Trumbull CT, and off-shore QA resources from India.

TEK SYSTEMS, INC – CLIENT: PACER GLOBAL LOGISTICS FEB 2005 – FEB 2006

INTERNATIONAL PROGRAM MANAGER

Program Manager of an international program managing multiple projects with project teams located in Hamburg, Germany, San Francisco, New York, Chicago, Los Angeles, and New Jersey – all project resources were remotely located. Provided Supply Chain Project Management services to retire a large Export and Clearing House Brokerage (CHB) system IES and Freight Forwarding system with an in-house built system created by our team in Hamburg, Germany. Before leaving Pacer, provided a strong business case to replace the unsupported Acuity Accounting system with either a supported upgrade or purchase of a 3rd party accounting system called Infinium. Responsible for the $10 million program budget.

SOGETI, INC – CLIENT: NATIONWIDE INSURANCE CO APR 2004 – FEB 2005

PMO MANAGER

Assisted in the creation of the project budget proposal packages for two of Nationwide’s projects and development of Nationwide’s first PMO Manual. These projects were multi-million-dollar mainframe and web enhanced projects that were put on hold, so I moved on to Pacer Global Logistics.

THE LIMITED, INC MAY 2000 – DEC 2003

Retail IT SUPPLY CHAIN MANUFACTURING MANAGER

Retail IT Supply Chain Manager with 14 direct reports, leading a team of software developers engaged in multiple Supply Chain Development projects. Conducted and reported on feasibility studies, time and cost estimates, and the establishment and implementation of application systems and programs. Worked to support and enhance production systems and a DB2 and Teradata database on an IBM mainframe.

Directed multi-million-dollar replacement of the Limited Express stores’ mainframe Allocation System with the UNIX legacy and new systems, using a 20-man Express and Oracle project team to create significant cost savings. The Arthur Allocation Implementation project included multiple mainframe system enhancements, new interfaces between systems required numerous modifications using an Oracle 11i database and was implemented using Oracle’s Application Integration Methodologies with very few problems and the cutover from mainframe to UNIX was seamless for the Express Allocation Division.

Performed IV&V evaluations on an Event Tracking system offered by Luen Thai. The system is a garment manufacturing event-tracking system written in Cold Fusion. Worked closely with Express Stores Manufacturing Business Division for requirements gathering and to ensure their needs were met by the product.

Managed the Teradata Warehouse build and reporting projects where the Teradata Warehouse was populated by DB2 databases.

Increased productivity and efficiency for business partners by modifying all Victoria’s Secret related JCL to convert online report viewing from Beta93 to Control-D.

Participated in an elite group to improve production stability throughout the business application areas.

Managed the UPS Shipping Agreement project saving the business $800k annually and an additional $350k annually after implementing the shipping logic enhancements for Victoria’s Secret Catalog Distribution Center.

CREDIT BUREAU OF COLUMBUS AUG 1998 – MAY 2000

IT DIRECTOR

Director responsible for recruiting, hiring, training, mentoring, and managing a new mainframe staff of programmer/ analysts to develop several new financial systems and maintain 8 operational systems in an IBM and AS400 environment with a VSAM database servicing 82 remote client sites.

Worked with project teams and customer support groups to develop IT solutions to problems and software enhancements to improve existing web-based products.

Personally, developed (coded) the TX Criminal Records system still being used by the Credit Bureau of Columbus as a major offering to employers seeking historical criminal background checks for potential employee hires.

Managed the NADA auto-valuation enhancement project to make available to lenders online.

COMPUTER SCIENCES CORPORATION JUL 1989 – AUG 1998

DEPARTMENT MANAGER/PROGRAM MANAGER

Managed teams of up to 55 IT professionals, mentoring, hiring, and training with 13 direct reports. Participated and managed several Cost Plus, Time and Material and Fixed Priced software development military and DoD contracts for the Air Force, DLA, Marine Corps and Army. Most of the 9+ years with CSC was spent in managerial positions within Test Integration and the Air Force PMO.

IT Manager for a Government Defense Logistics Agency (DLA) study that won a deal to replace their SAMS Asset Management system with CSC’s Stock Control and Distribution system.

IT Manager on the Asset Management Standard System (MMSS) project. This application suite was later used by the Marine Corps and Air Force during Operation Desert Storm. Received formal letters of thanks from Marine Corps and Air Force personnel.

IV&V Manager on a 2 year Independent Verification and Validation (IV&V) project overseeing the Atlantic Research Corporation’s (ARC) IPMIS (management information system) project working directly for the Air Force PMO. Led all testing and validation efforts for CSC’s first IV&V project overseeing the ARC IPMIS development project, working directly with ARC management, the Air Force PMO, and CSC’s Vice President. This highly successful IV&V project preceded CSC’s acquisition of ARC.

Trained numerous Air Force personnel on the SC&D Asset Management System and its continued enhancements for 5 years as part of my responsibilities as Project Manager.

PROJECT AND BUSINESS MANAGEMENT SKILLS

PhD Management Information Systems, Project Management (PMP) certified, Risk Management (RMP) certified,

Scrum Master (SCM) certified, LPMP, IT & Business Alignment skills, RFP and SOW Development, Agile SDLC,

Iterative SDLC, Waterfall SDLC, Kanban SDLC, Rapid Application Development SDLC, CSC Catalyst SDLC,

Infrastructure Support, PMO Development and Management, Business Transformation, Project Management of highly

Cross-functional teams, Manufacturing Project Management, Full Supply Chain Project Management, Development of

IT Governance processes, Cross-functional Collaboration skills, Process Improvement Skills, ServiceNow, MS Office

365, MS Teams, MS Outlook, MS PowerPoint, MS OneDrive, Jira and Confluence, Budget Development/Management, Scope, Change and Schedule Management, Data Warehouse Management, VMWare Networking projects, Winning Budget Proposal Packages, Communications, Quality, Risk and Issues Management, Team Building and much more.

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