Fort Worth, TX
... Expertise in ERP tools Salesforce, SAP and cloud-based platforms. Fluent in English and Spanish (native speaker). Adaptable to hybrid and remote roles across time zones. Core Competencies Data Analysis & Quality Assurance Financial Reconciliation & ...
- Jun 03
Krembangan, East Java, Indonesia
... SKILLS -Computer Skills - Connecz/Rumba, Excel -Crystal Reporting, Oracle CRM - Hercules, Queue Mgr, UCMT, ECS -Salesforce.com, Omni, TSYS, Filenet - All Microsoft Programs EXPERIENCE Member Services Representative, IL Municipal Retirement Fund: ...
- Jun 03
Macon, GA
... Technical Skills ●Proficient in CRM software (Salesforce, Zendesk, etc.) ●Microsoft Office Suite (Word, Excel, PowerPoint) ●Live Chat Support Tools ●Email Management & Correspondence
- Jun 03
Mansfield, TX
... Increasing CSAT by 25% while reducing response time by 30%, improving FCR and ensuring SLA compliance, utilizing CRM tools (Salesforce, Zendesk) and Microsoft Office for accurate data tracking and reporting, handling live chat/email/phone support to ...
- Jun 03
Hyderabad, Telangana, India
... Certifications Salesforce AI Associate: Learned machine learning, NLP, and generative AI fundamentals applied in Salesforce products like Einstein GPT, Einstein Discovery, and Data Cloud. Programming in C++ (Infosys Springboard): Gained strong OOP, ...
- Jun 03
Houston, TX
... Expert in utilizing robust CRM and ticketing systems like Salesforce, Zendesk, and Five9 to track, document, and resolve complex issues systematically. WORK EXPERIENCE TD BANK - Customer Service Rep March 2021 – May 2026 • Provided direct, multi ...
- Jun 03
Boston, MA
... company policies while handling sensitive information ●Documenting customer interactions accurately using CRM systems (Salesforce, Zendesk) and ticketing platforms ●Meeting and exceeding key performance indicators (KPIs), including response time, ...
- Jun 03
Detroit, MI
... • • Owned all RFQ, Claims, and Additional requirements using Salesforce, improving response time by 98%. Tracked all orders with the mill in Germany using CRM to ensure on-time deliveries, achieving a 95% on-time delivery rate. • Implemented ...
- Jun 03
Dade City, FL
... • Documented customer interactions and updated profiles in Salesforce CRM to ensure data integrity and support cross-team issue resolution. • Communicated with customers via email and chat to resolve account and shipping concerns, delivering timely ...
- Jun 03
Boston, MA
... Key Skills Customer Support & Relationship Management Technical Troubleshooting & Issue Resolution Order Processing & Sales Quotation CRM & Salesforce Expertise G-Suite & Business Software Proficiency Multitasking & Time Management Communication & ...
- Jun 03