Relationship-Driven Remote Sales & Client Success

ANGEL HARRIS

Remote Sales & Client Success Associate Relationship-Driven Customer Service Expert

******************@*****.*** · 360-***-**** · Vancouver, WA 98663 SUMMARY

Empathetic and results-driven client service professional with 6+ years of experience building trust, retaining clients, and exceeding expectations in high-accountability, people-facing roles. Adept at consultative communication, active listening, and remote-ready collaboration to assess needs, resolve concerns, and drive satisfaction and loyalty. Seeking a remote Sales role to leverage proven strengths in relationship building, CRM accuracy, pipeline coordination, and customer retention to grow revenue and deliver exceptional virtual client experiences. EXPERIENCE

Respite Care Provider May 2019 - November 2021

Robert Jackson

Built 100% client retention over 30 months by delivering trusted, consultative 1:1 care and proactively anticipating daily needs to exceed family expectations

Drove client well-being and engagement by coordinating 5+ weekly appointments, social visits, and community events, ensuring 100% on-time transportation and communication Grew client satisfaction and referral trust through empathetic active listening, hygiene and medication support, and professional follow-through on all care commitments Direct Support Specialist October 2017 - November 2018 Embassy Management LLC

Built trusted client relationships through consultative coaching and emotional support, empowering clients to achieve daily living goals and maintain independence Maintained 100% compliance with safety, wellness, and protection regulations, safeguarding client well-being across all shifts

Increased client satisfaction and loyalty by delivering dignified, needs-based service and securing personal belongings with 100% accountability

Production Assistant November 2015 - January 2017

Infinity Graphics

Led daily fulfillment and order scheduling operations, meeting 100% of delivery deadlines under tight timelines Cut handling and delivery errors by verifying labels, customer information, and system classifications with consistent quality control checks

Grew customer retention and repeat business by providing proactive communication on order status and manufacturing delays and resolving inquiries within 24 hours Managed petty cash spending with 100% budget compliance and accurate expense tracking for production operations

Warehouse Assistant January 2015 - October 2017

Western Graphics

Drove on-time delivery performance by accurately pulling, staging, and loading materials to meet daily productivity targets

Maintained 100% inventory and recordkeeping accuracy through timely system updates and discrepancy reporting Collaborated with cross-functional team to optimize workflow efficiency, consistently meeting loading and unloading performance goals

Ilani Set Up Crew June 2024 - July 2024

Temp Agency

Executed on-time VIP room setup and teardown for high-volume casino events, collaborating with crew to meet 100% of event deadlines

Maintained 5-star presentation standards for VIP hospitality spaces through detailed setup, organization, and rapid cleanup

SKILLS

Client Relationship Management (CRM) · Consultative Selling & Needs Assessment · Remote Communication & Virtual Collabora · Customer Retention & Loyalty Building · Lead Qualification & Pipeline Support · De-escalation & Objection Handling · Order Management & Data Entry Accuracy · Active Listening & Empathetic Service · Time Management & Schedule Coordination · Conflict Resolution & Problem Solving · Salesforce-Style CRM & System Updates · Inside Sales Support

EDUCATION

GED - General Studies February 2015

MT. Hood Community College, Portland, OR

MORE

Professional Development Training – Respite Care Best Practices Languages: English (Fluent)

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