Case Manager and Community Organizer
Resume:
Paulette Ford
Case manager / organizer
Phoenix, AZ
*******.*.*.*.**@*****.***
Professional Summary
Supervising staff, mentoring, organizing, assessments, and intake. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Organizer
SEIU 2015-Los Angeles, CA
January 2012 to Present
Organizing scheduling events, and transportation. Circulation of information, community outreach, phone banking, mentorship, and leadership.
Case Manager/ gang intervention
Advocates for peace and urban unity-Los Angeles, CA February 2010 to January 2012
Responsibilities
One on one, group counseling, intake and exit assessments, organize outings, events, and fundraisers, collaborated with Lapd, gang members, and diverse communities to create "safe passage" for youth while attending school .
Accomplishments
I help establish "safe passage" for youth who wanted to attend school safely. Skills Used
Leadership, motivation, mentorship, and compassion Case Manager
Atlantic recovery-Long Beach, CA
March 2008 to January 2010
facilitated group drug awareness, life skills classes, and court ordered drug testing, also supervised and documented clients progress and drug testing for court purposes. Political Canvasser
Education
Human services (Bachelor's of science)
springfield university-Inglewood, CA
2009 to 2012
Bachelor's degree
Associate's degree
High school diploma or GED
Skills
• Dispatching
• Order assistance
• Continuous improvement
• Child & Family Counseling
• Documentation review
• Hospital Experience
• Customer relationship management
• CRM system proficiency
• iOS
• Ability to follow instructions
• Janitorial experience
• Microsoft Publisher
• Microsoft SQL Server
• Program Management
• Slack
• Administrative experience within government industry
• EHR systems
• Human resources
• Spreadsheet design
• Spreadsheet charts
• Administrative experience within healthcare
• Website maintenance
• Event planning
• Customer relationship management (CRM) integration
• Social Work
• Customer service
• Report preparation
• Client services
• Crisis Management
• Enterprise selling
• Working with people with disabilities
• Home health
• Writing skills
• Executive administrative support
• Faxing
• Crisis Intervention
• Case Management
• Behavioral Health
• Photocopying
• Salesforce
• Travel scheduling
• AI
• Report writing
• Greeting customers
• Sage
• HTTPS
• English
• HubSpot
• PTSD Care
• Mental Health Counseling
• Individual / Group Counseling
• Zoom
• Photo editing
• Intake Experience
• Prospecting
• Objection handling (sales technique)
• Medicare
• Computer networking
• Program Development
• Banking
• All of the above
• Customer communication
• Presentation Skills
• Group Therapy
• Troubleshooting
• High-end sales
• Fair Housing Regulations
• Underwriting
• Requirements specification
• Kaizen
• Inside sales
• Deal closing
• Marketing
• Telemarketing
• Copywriting
• Motivational Interviewing
• Databases
• Customer support
• Multilingual
• Property management
• Spanish
• Microsoft Windows Server
• Active Directory
• Branding
• Productivity software
• Social media strategy
• First aid
• Childcare
• Director
• Teaching
• Training & development
• Curriculum development
• Vital signs
• Maven
• Communication skills
• Record keeping
• Ethernet
• Technical Proficiency
• Content strategy
• Volunteer management
• Budgeting
• Public health
• Project management software
• Computer skills
• Leadership,motivation,mentorship, and compassion
• Excel
• Communication platforms
• Hospice & palliative medicine
• Interviewing
• Xero
• Project management
• Microsoft Teams
• Conflict management
• Typing
• Computer literacy
• Sales
• Sales lead qualification
• Presentation preparation
• Calendar management
• Phone communication
• Filing
• Office supply management
• Phone answering
• Meeting scheduling
• Computer operation
• Google Calendar
• Attention to detail
• Leadership
• Spreadsheet filtering
• Group home
• Canvassing
• Spreadsheet data validation
• Section 8
• Administrative experience within education industry
• Microsoft Windows
• Word processing
• Website management
• Cognitive Behavioral Therapy
• Data reporting
• Social media management
• Mobile testing
• Applied Behavior Analysis
• Customer inquiry handling
• Plumbing
• Microsoft Office
• Analytics
• Senior care
• Administrative experience - Administrative experience (More than 20 years)
• Mail processing
• Confidential information handling
• Medical office experience
• Microsoft Word
• Clerical experience
• Negotiation
• Microsoft Excel
• Interpersonal skills
• Microsoft Outlook
• Administrative experience within non-profit industry
• Office equipment routine maintenance
• Root cause analysis
• Time management
• Driving
• Research
• macOS
• Analysis skills
• EMR systems
• Debits & credits
• Client interaction via phone calls
• Mobile devices
• Requirements analysis
• Behavioral Therapy
• CRM Software
• Scanning
• Security
• Project coordination
• Lead generation
• Account management
• Door-to-door
• Care plans
• Correspondence management
• Data collection
• Help Desk
• Customer complaint resolution
• Fundraising
• Addiction Counseling
• Google Workspace
• Microsoft Access
• Data sorting
• Closing sales
• Providing product information
• File organization
• B2B
• Outbound calling
• Outbound sales
• Appointment scheduling
• Autism experience
Languages
• English
Awards
Certificate of appreciation 2015
December 2015
Awarded to me for outstanding recruitment
Peacekeeper award 2012
June 2012
Awarded to me by youth justice coalition for my work as mentor and conflict resolutionist. Certifications and Licenses
Anger management/ parrenting facilitator
December 2004 to Present
Teaching fundamentals to court ordered clients
How to manage everyday stressers and motivational parenting. First Aid Certification
CPR Certification
Additional Information
Worked on State assembly member Al Maratsuchis 2016 successful campaign for election. Worked with SEiU 2015 for dignity campaign 2015, worked on fight for 15 in 2017, and my puc campaign 2019 in lead position.
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