Bunker Hill, WV
... EDUCATION & PROFESSIONAL DEVELOPMENT Blue Ridge Community and Technical College – Martinsburg, WV (2024) Washington Business School – Vienna, VA (Legal Office Procedures) TECHNICAL SKILLS Microsoft Office Suite • Salesforce • Smartsheet • JIRA • ...
- Jul 22
Danville, CA
... • Modeled customer identity across Salesforce, Talkdesk, Segment, and FullStory into one trusted dataset, enabling retention, churn, and cohort analysis by segment. • Delivered dashboards and clear data narratives that helped product, sales, ...
- Jul 22
Charlotte, NC
... 2020 – May 2025 Experience Data & AI Consultant July 2025 – Present NTT Data (Consults with Microsoft, Amazon, Salesforce, Nvidia) Remote • Streamlined sensitive data triage by 70% by building a FastAPI and LangGraph agent with async scan jobs that ...
- Jul 22
San Francisco, CA
... Motive (Fleet Management Technology) May 2024 – Jul 2024 Account Executive Remote • Owned a portfolio of client accounts at a high-growth SaaS company, managing pipeline in Salesforce and uncovering business needs through consultative questioning. • ...
- Jul 22
Lewiston, ME
... CORE COMPETENCIES ● Customer Service & Support: High-Volume Call Resolution, Conflict De-escalation, Technical Troubleshooting, CRM Systems (Salesforce/Zendesk), Bilingual Support (English/French). ● Manufacturing & Machine Operation: Equipment ...
- Jul 22
Tempe, AZ
... Analysis: Requirements Gathering, Root Cause Analysis, Process Improvement, Agile, Scrum • Platforms & Tools: Databricks, SAP, Salesforce, AWS, Azure, Snowflake, Jira, Confluence, Git • AI & Emerging Technologies: Generative AI, Microsoft Copilot ...
- Jul 22
Irving, TX
... Recognized for strong communication skills, problem-solving abilities, and commitment to creating positive customer experiences Skills Customer service management Excellent verbal and written communication CRM software experience (Salesforce, ...
- Jul 22
Florissant, MO
... Process Optimization, Scrum, Agile Service Management and Tools ServiceNow (ITSM, CMDB, Incident, Change, Problem), Jira, Salesforce (CRM integrations, reporting workflows), ITIL Framework, SCADA, Sterling B2B, SharePoint, vSphere Operational ...
- Jul 22
Jersey City, NJ
... ● Drafted the data-warehouse proposal unifying GA4, Google Ads, and Salesforce into BigQuery — 5 fact and dimension tables, ETL workflows, and a lead-funnel schema tracking each visitor from first touch to conversion. Data Analyst Pepperfry Jan 2023 ...
- Jul 22
Los Angeles, CA
... • Customer Experience • Executive Escalations • Trust & Safety • Fraud Investigation • Compliance • Risk Management • Salesforce • Zendesk • Customer Advocacy • Cross-Functional Collaboration • Root Cause Analysis • Leadership • Coaching • Process ...
- Jul 22