Service Operations & Sales Manager

Ryan Boring

Washington, PA ***** +1-412-***-**** ***********@*****.***

Willing to relocate: Anywhere

Work Experience

Service and Operations manager

Verichek technical Bethel Park, PA

August 2023 to January 2026

Overseen all aspects of the Service Department, Scheduled and coordinated jobs for a crew of 8-10 technicians and processed and signed off on all paperwork included in the job. Including but not limited to Calibrations and Certifications. Experience B2B sales and CRM.

Service Foreman/ Inside sales

Screening Eagle Aliquippa, PA

April 2008 to July 2023

Started as supply chain/ inventory clerk and quickly moved up to junior technician within a year I progressed to Senior or Lead service technician which ultimately turned into Service and Operations manager. I overseen all aspects of the Service department and lead a crew of 5 technicians. During my tenure of Service and Operations manager I also oversaw the inventory of 10 million dollars and implemented a new cost effective way of receiving and storing the inventory. I also was part of the company inside sales department and was the Lead salesman during my tenure which also involved two years of outside sales. Experience in B2B sales and CRM, OSHA 10 and EPA-III as well as forklift certification and experience.

Education

Maintenance technician (Associate's degree)

New Castle School of Trades New Castle, PA

Studied all aspects of Maintenance from Building trades to HVAC and Electrician. Graduated with 4.0 GPA Maintenance technician/Electrical (Trade school)

New castle school of trades

August 2006 to June 2007

Upper secondary education

High school diploma or GED

Skills

Sales cycles Sales - Sales experience (11-15 years) Dog handling Technical sales Climbing Handyman experience Direct sales Dispatching Deal-based sales targets Dog walking Google Docs Time management Remote (as sales environment) Fleet management Van driving Account management experience Production planning Maintenance task scheduling Sales pipeline management Client services Relationship management Business development Upselling Roofing Social media platforms Barcode scanners for deliveries Route driving Electrical systems Route planning software Office experience Mobile digital assistants (MDAs) Plumbing system maintenance and repair Experience in startups Care coordination Box truck Teamwork GPS navigation CRM system proficiency Project management Cargo inspection Client follow-up Staff supervision Budgeting Administrative experience LinkedIn Product demos Technical Proficiency Managing customer accounts Delivery detail verification Calendar management Delivery driving - Delivery driving experience (6–10 years) Sales management systems proficiency Night driving Driving in adverse weather conditions B2B marketing Productivity software Vehicle maintenance applications Minivan driving Map reading City street navigation Manual handling CRM software Data collection Sports coaching Objection handling (sales technique) Package delivery Electrical maintenance Identifying new business opportunities Conducting sales calls Facebook Pricing Driving experience in city centers Short-haul driving experience Account management Facilities maintenance Salesforce Cloud Word processing Pet sitting Communication skills Operations management Employee relationship building Communication platforms Analysis skills Sales negotiation Plumbing Weight handling in the workplace Sales management experience Other (mapping & surveying skill) Phone communication Client relationship management Strategic planning Adaptability Phone call management Management Navigation software Driving Microsoft Excel Travel time estimation Negotiation Highway systems knowledge Research Service scheduling Pickup truck operation Driving experience in rural areas Load securement Electrical equipment repair Highway driving Conflict management Achieving sales targets Continuous improvement SUV driving Customer retention Microsoft Office Mobile devices Office management Email outreach prospecting Cargo van operation Ethernet Client relationship development Zoom Freight forwarding logistics HVAC Customer service Managing clients in a customer support role Territory management Google Workspace Email customer support B2B sales Delivery vans Attention to detail Outbound calling Inside sales Delivery driver experience Supervising experience Leadership Safe lifting practices Transportation safety regulations Manufacturing company experience Process improvement Microsoft Outlook Hand trucks Delivery tracking applications Heavy lifting Business development experience Sales strategy Technology sales Electronic logging for truck drivers Power tools Calibration Route planning Customer relationship building Maintenance Deal closing Outdoor work Sales development management Mechanical knowledge Computer literacy Organizational skills Street sign navigation Training & development Basic math Plant management Territory sales Marketing Alternative route navigation Gig economy work experience Cold calling Customer acquisition Refrigerated trailer Team development Cost control Computer operation Logistics Lead generation Clerical experience Logistics sales Android HVAC system repair Team management Client interaction via phone calls Computer skills Commercial painting Customer communication Outside sales Manufacturing Property maintenance Closing sales Other (navigation skill) Hunter (as sales technique) Vehicle dispatch software High-end sales B2B Hand tools Customer support Prospecting Field sales Sales experience within transportation industry Delivery vehicle optimization Fragile goods transportation Microsoft Word Flatbed Interpersonal skills Medical delivery driving Long-haul driving experience Sales management Residential painting

Languages

English

Certifications and Licenses

Driver's License

Forklift

OSHA 10

EPA Certification

Additional Information

Authorized to work in the US for any employer

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