Operations & Administrative Support Specialist

Samantha Jackson

Baytown, TX • 281-***-**** • *.**********@*******.***

PROFESSIONAL SUMMARY

Results-driven Operations & Administrative Support Professional with 11+ years of experience optimizing high-volume data entry, documentation workflows, and compliance-focused verification processes. Proven ability to accelerate turnaround times, elevate accuracy, and strengthen cross-functional coordination in fast-paced environments. Recognized for precision, reliability, and consistent delivery of high-quality operational support.

CORE COMPETENCIES

Technical Skills: Salesforce CRM, Microsoft OƯice Suite (Word, Outlook, PowerPoint, Excel, Access), Kofax PDF tools, SaaS platforms, mainframe data-entry terminals Strengths: High-volume data entry, compliance review, multi-system navigation, workflow optimization, documentation accuracy, training & onboarding, cross-functional communication

PROFESSIONAL EXPERIENCE

Senior Background Coordinator

Insperity – Kingwood, TX May 2016 – September 2025

Directed daily background screening workflows, ensuring 100% on-time processing across high-volume order queues.

Reviewed, validated, and updated criminal record data using courts, vendors, and proprietary systems, maintaining 99% accuracy in documentation.

Enforced compliance standards by auditing reports and verification outputs, reducing documentation errors by 15%.

Prioritized and assigned screening orders to meet strict turnaround requirements, consistently supporting same-day processing goals.

Created training guides and delivered system walkthroughs that improved new-hire proficiency by 30% within the first 60 days.

Partnered with management to resolve discrepancies and refine workflows; streamlined daily operations and reduced overall turnaround time by 10%+. Background Coordinator (Temp)

Insperity – Kingwood, TX April 2014 – May 2016

Entered, reviewed, and validated high-volume data from multiple sources, processing 75+ records per day with 95% accuracy.

Verified employment, education, and credentials through calls, databases, and document review, ensuring compliance with client requirements.

Conducted professional, personal, and supervisory reference interviews; produced detailed, audit-ready reports.

Supported daily operational tasks to maintain timely completion of screening requirements and uphold service-level expectations. EDUCATION

Lee College – Baytown, TX Cosmetology & General Studies (1991–2021) Currently Enrolled: Accounting Technician Program

MCED Online University Medical Billing & Coding; Medical OƯice Administration (2007)

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