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Exton, PA, 19335
... This includes: Problem Management, Change Management, Incident Management, CMDB, ITIL / COBIT Process changes, SW Configuration Management and Change Management. I also created an Off-shore Quality Center for VWR in Coimbatore. Also led the Project ...
- 2013 Jan 23
Glenmoore, PA
... KEY AREAS OF EXPERTISE * Global Matrix Management * Value driven IT management * Business Analysis * Customers * Project Management * ITIL based processes * Leadership * Organizational Change * M&A/Alliances * Business Partnerships * BD and ...
- 2013 Jan 02
Reading, PA
... Portales, ITIL V3 Lauren Rashid Dennis Livings Alex Donn ... and 45 others Adam Levy, CISSP, ITIL Ryan Isaac Spevack Malcolm Ian Geoffrey Lawrence Mike Fesler William (Bill) Howell Timothy Layton Peter H. Markryd WALTER SABRIN Jay Rao Steve Sammons ...
- 2012 Sep 28
Glenmoore, PA, 19343
... • Orchestrated implementation of IT Service Management in line with COBIT/ITIL standards.(Service Level Mgmt, Incident Management, Problem Management,etc) • In under 9 months, increased application resolution services for Tier 1 from 45% - 70% and ...
- 2012 Feb 05
Glenmoore, PA, 19343
... Project Mgmt) capitalizing on global (management/hands-on IT/SCM) experience in the following: Program/Project Management ITIL/COBIT Business Process Re-Engineering Offshore/Onshore Management Strategic Planning E-Commerce Development/Services ...
- 2010 Oct 21
Phoenixville, PA, 19460
... Worked extensively on ITIL support services framework Well versed with various phases of SDLC and quality processes. Full life-cycle experience on Waterfall and Agile methodologies Extensive work experience in SOA (Service oriented architecture) ...
- 2010 Oct 18
Collegeville, PA, 19426
... Strong advocate of business processes such as, ITIL, CMMI, Six Sigma and others to improve operational service delivery through the use of best practices . Establish performance metrics to identify goals for service delivery quality standards (SLA & ...
- 2010 Sep 22
Glenmoore, PA, 19343
... Managed the re-engineering of all workflows and CTI's to align against the ITIL process. . Managed deployment of our new APTARE reporting software. . Organized and managed focus groups for our customers and client services management teams to better ...
- 2010 Sep 13
Mohrsville, PA, 19541
... Latshaw *** ****** ****** *****, **********, Pennsylvania 19541 able2o@r.postjobfree.com 610-***-**** Experienced ITIL V3 Senior Pre-Sales Engineer with a proven record of achievement and demonstrated success providing the technical support ...
- 2010 Aug 13
Reading, PA, 19606
... Technical Skills Summary IBM Lotus products Service & Systems i5/OS, OS/400 operation (Notes/Domino, Sametime, Management technologies Networking Quickr, LMS) and practice (ITIL) Software Development IBM Middleware Adobe FrameMaker, (Java, C) ...
- 2010 Aug 02