Quality Assurance Management

Sal R. LaBricciosa

**** ****** ***** ***-

***-****

Downingtown, PA 19335

abn2gv@r.postjobfree.com

"Leveraging Software Development / Quality Assurance/ e-Commerce to

improve processes and client satisfaction."

SUMMARY PROFILE

Talented and accomplished IT Executive with proven expertise in leading

software development, QA, project management, and client support functions.

Extensive background in life cycle methodology including Agile as well as

certified Quality Analyst and CMMI specialist, and proven ability to

establish and lead successful QA organizations. Established successful

track record building offshore organizations and establishing 3rd-party

relationships. Driven to bridge the gap between technical and business

groups across multiple industries and job sectors to impact cost

efficiencies and improve customer satisfaction.

IT Operations Budget Administration / Strategic Client

Cost Control Planning Support

Software Product Consulting Product SCAMPI C

Development Development

Problem-Solving Capability Maturity Model Process QA

CMMI Improvement

Life Cycle Project Management Leadership/Staff Negotiation

Methodology Dev. s

Professional experience

VWR INTERNATIONAL., Radnor, Pa 2008 -

Present

Director Global Information Services QA / Support (2008)

Served on the IS Senior Management Team brought in to re-build Quality

Assurance and Software Configuration Management teams. Created new QA

career path for staff, educated staff on QA processes and practices and

worked on all new initiatives for the IS team. This includes: Problem

Management, Change Management, Incident Management, CMDB, ITIL / COBIT

Process changes, SW Configuration Management and Change Management. I also

created an Off-shore Quality Center for VWR in Coimbatore. Also led the

Project Management Office, Business Analysts, and Vendor Management for IS.

Special Achievements:

. Implemented HP Quality Center for entire IS organization in 6 months,

creating over 3,500 test cases.

. Tested / deployed new E-Commerce platform with ATG / SAP generating 66%

revenue for VWR.

. Named Senior Mgr. for successful deployment of Europe/North America Web

sites; 30 countries.

. Utilized Load Runner creating 8 workflows, to test applications with new

infrastructure; VMware, EMC SAN, JBoss; as well as E-Commerce

applications updates.

. Received the VWR Presidents Award for 2009

. Started a new Agile Development Methodology for E-Commerce projects in

2012

. Updated current Project Management tool (Daptiv) to streamline PM

activities in 2012

. Created Automated Test Scripts (600) for all E-Commerce Regression Test

utilizing Quick Test Pro

. Established QA as the Level 2 support team for the Business

. Created a Defect Management process for all application issues

Sal R. LaBricciosa Page 2

FISERV / USERS INC., Valley Forge, PA

1994 - 2008

Vice President QA & Process Services (2003-2008)

Vice President of Development (2000-2003)

Director of Quality Assurance (1996-1999)

Quality Manager (1994-1996)

Served on Executive Team for $80 million financial software development

company. Supervised staff of 5 direct and up to 50 indirect reports.

Administered $3 million budget. Oversaw development, QA, configuration

management, documentation, systems, beta testing, project management, CMMI,

product delivery, and optical operations. Managed 3rd-party relationships.

Special Achievements:

. Improved productivity 40%, estimations 35%, quality 25%, and customer

satisfaction 30%.

. Established new software development and software process improvement

plans, utilizing CMMI model.

. Achieved 25% reduction in action tickets (2006-2007) by implementing

new processes, automated testing utilizing Mercury Interactive

product.

. Enhanced customer satisfaction by increasing product releases from 2x

per year to 4x per year. Implemented internet delivery of releases to

speed up process.

. Reduced time for product delivery by 50%. Led realignment of 150

persons to new development group.

. Lowered client issues from 1,500 to 100 in only 9 months by creating

special team to address issues.

Operational Improvements:

. Introduced life cycle methodologies and oversaw all specifications and

coding.

. Enhanced quality by implementing Zero Defect Policies for all in-house

developed products, and establishing new Quality Initiative.

. Created Business Continuity Plan that passed NCUA audit.

. Introduced utilization of SCRUM and rapid development methodologies.

. Created demonstration area, Intranet site for projects, and backup

system for product test plans and scripts used by all 315 clients

(part of Y2K testing process).

. Established off-shore development and QA group that reduced

development times and costs.

ScanGraphics, Inc., Broomall, PA

1992 - 1994

Director Product Information / Quality Assurance

. Created QA, documentation, and delivery team for imaging company and

grew to 15 employees.

. Oversaw Packaging, Pre-Sales, Configuration Management, Product

Support, and Project Management.

. Developed all QA practices, documentation standards, and marketing

materials.

. Implemented new inventory system and streamlined order entry process.

. Coordinated Life Cycle Management for all software and hardware

products.

. Formulated new license algorithm used for software.

. Carried out rebranding, including logo and corporate image.

. Earned multiple Employee of the Quarter awards.

Sal R. LaBricciosa

Page 3

UNISYS Corporation, Blue Bell, PA

1981 - 1992

Manager Quality Assurance & Support (1990-1992)

. Established and managed QA program for Document Imaging Products

Division.

. Oversaw standards compliance, maintenance, test plan execution, and

product support.

. Developed Phase Review Process for division.

Systems Specialist (1988-1990)

. Supervised QA and software configuration management for Public Sector

business line.

. Supervised team of 4 analysts. Conducted QA practices and methodologies

training.

. Supported product development, including planning, approvals, creation,

and distribution.

Senior / Project Systems Analyst (1981-1988)

. Established and evaluated development design reviews.

. Played active role in system, acceptance, and beta testing.

Education

BS in Mathematics & Computer Science, West Chester University, West

Chester, PA

CERTIFICATIONS

Certified Quality Analyst (Quality Assurance Institute)

Certified in Capability Maturity Model Integration (CMMI)

Current member of the Software Engineering Institute (SEI)

COBIT Foundations Certificate

PROFESSIONAL DEVELOPMENT

Training: Managing People for Maximum Performance & Execution, Critical

Thinking, Time Management, Coaching for Performance, Team

Building, Project Management

Computers: PCs, peripherals, MS office, proprietary systems

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