Project Manager Customer Service
Resume:
EDDY DILLEN, MS
Glenmoore 19343 PA bfqemw@r.postjobfree.com
GLOBAL SUPPLY CHAIN/ INFORMATION TECHNOLOGY/PROGRAM MANAGEMENT
Strategic and Tactical Management Leadership roles most recently creating an Application Services Department and reorganizing the e-Business organization to a Global organization for a Company supplying pharmaceutical distribution centers worldwide. In key SCM consulting roles for Accenture and CGI, secured a major client, Whirlpool and developed global demand and capacity management processes for IT service delivery and managed the complete re-design and implementation of Manufacturing for Novelis. At Eastman Kodak in an international role in Americas, Europe and Asia in ERP systems(SAP) implementation (Functional) and in roles as Demand / Supply Manager/Production Planning/Customer Service/Procurement for all major product groups(Consumer, Health Sciences, Chemicals, Equipment…). Training and strong working knowledge of SAP and customer focused solutions.
CORE COMPETENCIES
Program/Project Management Change Agent SC Business Process Engineering/Lean
Offshore/Onshore Management Strategic Planning E-Business/Enterprise Services
Client/Vendor Relationships Cost Cutting/Control Applications Operations
Manage ERP Projects Management Consulting Global Supply Chain Operations Organizational SCM Re-alignment IT Service Management SAP Change Management Globally
PROFESSIONAL EXPERIENCE
SOLOMONEDWARDSGROUP Wayne, PA 03/2011>current
Supply Chain & IT Consultant (contract)
Warehouse optimization Project: Identify Warehouse deficiencies & recommend solutions
VWR INTERNATIONAL West Chester, PA 2008-2010
Global laboratory supply and distribution company with revenues in excess of $3.5B
Global IS Director Application Services & e-Commerce
In a change agent role, changed a 12 year culture going from a Build approach to a Purchased solution for e-Marketing including vendor demo’s, comparative financial analysis between Buy and Build and “time to market” analysis that represented $1.2B in yearly sales.(B2B & B2C)
Selected Achievements
• Led Tier 2 operations offshore/onshore and turned overwrought international relationships(Cap) into first successful off-shore implementation in company history.
• Conceived the creation of a hub-centric e-commerce organization resulting in alignment of five corporate divisions and a 20% increase in production.
• Orchestrated implementation of IT Service Management in line with COBIT/ITIL standards.(Service Level Mgmt, Incident Management, Problem Management,etc)
• In under 9 months, increased application resolution services for Tier 1 from
45% - 70% and Tier 2 from 50% - 85%.
ACCENTURE Benton Harbor, MI 2007
Leading global management consulting, technology services and outsourcing company: revenues $5.6B
IT Services/Delivery Manager for Supply Chain Systems (SAP). With a team of 22, developed a Global Demand and Capacity process taking into account Manufacturing principles (fixed zones), new ways of data mining and more disciplined demand resulting in better predictability of project execution, resource needs, and resource allocations saving several million dollars.
Process Consulting
Selected Achievements
• Spearheaded Global Process Re-Design and execution of transformation of existing Process to overall ‘Green’ Client/Provider relationship and IT Delivery.
CGI-AMS Oswego, NY 2005-2006
Global Business & IT Consulting Company with revenues of $ 3.8B
Service Delivery Manager/Senior Project Manager Supply Chain Initiatives
Working with Novelis directors explored and proposed alternatives for implementation of replenishment pull methodology instead of their traditional push (forecast), we defined project steps, costs, resource needs and systems to use or modify.
Selected Achievements
• Manage the complete re-design and implementation of the Manufacturing System at Novelis (Global Aluminum Sheet and Plate Fabrication)
• Manage transition and transformation of existing Legacy Customer Service and Manufacturing Systems to interact with a real time Supply Chain Solution.
EASTMAN KODAK COMPANY Rochester, NY 1990-2004
Senior Project Manager: Supply Chain (1997-2004)
Information Systems Project Manager/Senior SCM Business Analyst (1994-1997)
Distribution Requirements Planning (DRP) Consultant (1990-1994)
Implemented Visual Manufacturing Systems (Lean Mfg) worldwide through the SAP R3 methodology (Europe, China, and Australia) and formed a Global team. Provided continuous step by step execution of necessary “gates”& Change Mgmt reaching full success and saving Kodak 25% of their worldwide inventory ($110M).
Selected Achievements
• Developed and implemented the S&OP Process for Global Eastman Kodak
• Manage global SAP/Manugistics/Visual Manufacturing ERP projects from start to delivery including stabilization. Ensure projects are on time, within budget, defect free and operationally sound. Business alignment design.
• Hands on (and lead) involvement will all aspects of large scale systems implementations and version upgrades: scope & scale, resource management , risk management, establish deliverables, functional specs, systems testing, training and business change management needs.
• Core member of Consumer Imaging Information Business Reengineering Team responsible for identifying systems requirements to support core business. ERP Implementations were direct result. Projected annual savings of $M140.
• Consulted with Demand & Supply Managers, Customer Service and Item Level Planners on SCM issues including forecasting, master scheduling, order entry, inventory control and network configurations
• Extensive experience with hands-on Supply Chain: Forecasting, Demand Planning, Supply Planning, Production Planning, Item Level Planning
Prior experience with Eastman Kodak in Europe as Item level Planner (Belgium), then moved to France to do Planning for total Europe (Chalon). Brought over to the US into Eastman Kodak WW Distribution. Started as Worldwide planner for specific product groups.
EDUCATION
UNIVERSITY OF ANTWERP Antwerp, Belgium
Masters of Science: Applied Economics
SAP R3i, R3e (4.7)-SD, MM, PP Manugistics SCM Software (Version 5.0-6.4) Microsoft Suite
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