Sales Project Manager

David L. Latshaw

*** ****** ****** *****, **********, Pennsylvania 19541

able2o@r.postjobfree.com 610-***-****

Experienced ITIL V3 Senior Pre-Sales Engineer with a proven record of

achievement and demonstrated

success providing the technical support necessary to drive multi-

million dollar sales in highly

competitive markets. Possess outstanding presentation skills and the

ability to communicate to

both technical and non-technical audiences ranging from Fortune 100

Executives to the end-user.

PROFESSIONAL EXPERIENCE

Laboratory Corporation of America November 2009-

Present

Senior Programmer/ Analyst

. ITSM and Compuware Subject Matter Expert

. Project Manager for a large ITSM tools deployment

. ITIL Consultant

Independent ITSM/ ITIL Consultant, PA September 2008-

November 2009

Consulting with customers on ITIL best practices.

. Conduct training sessions with customers.

. Creating custom reports.

. Advising customers on use of ITSM tools and administration.

COMPUWARE CORPORATION, Blue Bell, PA March 1999 -

September 2008

Compuware Corporation is an 8,000+ employee, $1.2+ billion independent

software vendor with full application lifecycle tools ranging from

requirements gathering, modeling, debugging, tuning, testing, security

analysis, application prediction, production monitoring and defect

resolution for distributed and mainframe technologies.

Senior Technical Specialist - Vantage FTS

Consulting and delivering Vantage application suite technologies.

Training, mentoring, insight and direction in Vantage technology to

various corporate levels in order to generate new revenue and drive

long-term, corporate growth. Provide pre-sales and post-sales support

for new and existing clients.

. Pre sales solutions architect for the Vantage product line. The

Vantage solution is a suite of tools that monitors the entire

enterprise, from end users to back end databases.

. Directly responsible for revenues in excess of $8 million of new

product licenses as well as client retention.

. Provide leadership, mentoring and training by directly interfacing

with pre-sales engineers and account representatives in North

America.

. Conduct Proof of Concepts (POCs); installing and demonstrating the

functionality of Compuware's tools on live customer environments

and proving its rapid Return on Investment (ROI).

. Industry Verticals including (but not limited to); Banks, Tele-

Communications, Auto-Manufacturing, State and National Government,

Pharmaceutical, Universities, High-Tech, Start-ups, Hardware and

Software manufacturers, etc.

. Presented Compuware's Enterprise solution for 6 products to various

levels of management from Fortune 500 CEO/CIO/VPs, to lower level

IT management. Resulting in large dollar sales and enterprise-wide

license agreements.

. Strong experience with competitive positioning, whether a

competitor of Compuware or competing industry technologies.

NATIONAL PENN BANK, Boyertown, PA October 1997

- March 1999

Network Manager

. Managed a team of network engineers responsible for mission

critical network hardware and applications for a 75 branch bank.

. Responsible for specifying and implementing hardware

recommendations within budget constraints.

MAI SYSTEMS, Norristown, PA August

1996 - October 1997

Systems Engineering Manager

. Pre- sales consultant responsible for customer demonstrations and

engineering and implementation of LAN/WAN technologies.

. Recommended integration solutions between the distributed and

mainframe environments.

TECHNOLOGY SERVICE SOLUTIONS, Broomall, PA November 1994

- August 1996

Network Project Engineer

. Designed and implemented various LAN/WAN architectures.

. Responsible for managing the entire project from design to customer

training.

INFOCORE INC., King Of Prussia, PA

April 1986 - November 1994

Data Communications Engineer

. 7 years experience in data communications design, implementation

and troubleshooting.

. Extensive experience in telephony, including installation and

maintenance of PBX and key telephone systems.

. Managed and dispatched a team of technicians to troubleshoot point

of sale and data communications equipment.

. Increased sales and maintenance revenue by 50%.

UNITED STATES COAST GUARD, Governors Island, NY 1981 - 1986

Electronics Technician

. Responsible for troubleshooting and repairing high power

transmitters vital to the Coast Guards mission.

TECHNOLOGY PROFILE

Applications:

Compuware's Vantage suite- Network Vantage, Application Vantage,

Client Vantage Agentless, Client Vantage Active, Predictor,

Server Vantage, Vantage Service Manager, VMware.

Tools:

Sniffer, Wireshark, Protocol analyzers, Application Vantage

Databases:

Microsoft SQL Server 2000 and 2005

Hardware:

Servers, PC's, SNA gateways, routers, hubs, switches, firewall's

modems, CSU/DSU's, multiplexers, packet analyzers and channel

banks.

Operating Systems:

Windows XP, Windows Server 2000 & 2003, Linux, Novell

Certifications:

ITIL V3 Foundation, Novell CNA, Novell CNE, Infotron Network

Processor, Memotech X.25

EDUCATION

ITSM Academy ITIL V3

Certified Netware Administrator 1994

Certified Netware Engineer 1994

United States Coast Guard 1984

Muhlenberg High School 1981

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