Quality Assurance Technical Support

Adam J. Smye-Rumsby

Reading, Pennsylvania, United States abl50p@r.postjobfree.com

Technology Professional with expertise in Technical Support functions,

processes and tools . Executive potential recognized by IBM . Proven

technical aptitude . Extensive client interaction experience . Accomplished

presenting to executive suite . Published co-author . Impeccable analytical

skills

Qualifications & Education

Bachelor of Science with First Class Honours - Computer Science,

University of Portsmouth, UK

IBM Certified System Administrator - Lotus Notes/Domino 6.5 & 7

ISEB Foundation Certificate in Software Testing

Workshops/Seminars:

Project Management Fundamentals & Leadership in a Project Team Environment

IBM Professional Skills Class

Professional Experience

Associate, Deloitte Consulting LLP, Harrisburg, PA 2009 - 2010

Provided Organization and Talent consulting services to large public

sector client.

Developed training plans for upcoming application enhancements

Delivered technical training to client executive staff

Performed quality assurance of training materials

Advisory Product Services Specialist, IBM, UK 2003 - 2009

Provided best-in-class remote technical support to clients in their use of

IBM software products.

Led transition of support for IBM software product and appointed Technical

Team Leader

Developed training materials for WebSphere Portal Server technical

education and delivered training to colleagues

Built WebSphere Portal Server environment for high-profile government

project

Managed risk assessment for worldwide DST changes

Developed and managed client outreach program

Led project to manage education spend through use of IBM Lotus Domino

technology

Authored technical documentation for publishing in IBM Support

Knowledgebase

Staff assignment, IBM, White Plains, NY, US 2008

Consultant to Board-appointed committee overseeing business transformation

of global technical support operation.

Assisted in defining strategy to grow collaboration and skills within

IBM's global support community

Developed communications plan to reach stakeholders; prepared

presentations given to the Board

Participated in financial planning, architecture meetings with IBM

executives up to Senior Vice-President level

Test Analyst, IBM, UK 2001 - 2003

Performed functional testing of IBM's Java Software Development Kit across

multiple platforms.

Expanded test scope by writing new test suites which detected more code

defects

Coded enhancements to patented in-house test software written in Java

Seconded to System Verification Test team to work on IBM Web Services

software

Developed new test harness to automate documentation testing

Database Administrator, IBM, UK 2001

Administered a key database used to store employment applications.

Extracted over 40,000 records for transfer to new Web-based recruitment

system

Designated a superuser of the new system by management

Trainee, IBM, UK 2000 - 2001

Completed 6 months of classroom-based technical training as required by

IBM's prestigious Integrated Degree Scheme (IDS).

Technical Skills Summary

IBM Lotus products Service & Systems i5/OS, OS/400 operation

(Notes/Domino, Sametime, Management technologies Networking

Quickr, LMS) and practice (ITIL) Software Development

IBM Middleware Adobe FrameMaker, (Java, C)

(WebSphere, JVM, DB2) Captivate Web Development

Problem Determination & Microsoft applications (XML/XSLT, HTML,

Troubleshooting (PowerPoint, Excel, JavaScript, Perl)

Word, Access, Outlook) Web Services (SOAP,

Windows, Linux WSDL)

administration

Publications

"IBM Technology for Java VM in i5/OS", IBM Redbooks, 2007 (Co-author)

"WebSphere Application Server for i5/OS Handbook: V6.1", IBM Redbooks,

2007 (Co-author)

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