Helpdesk Resumes

Durban, KwaZulu-Natal, South Africa
... • Making sure that all upgrades to any part of the building is also updated on the existing plan • Supervise a 24-hour on-site helpdesk - (Penalty Imposed Calls/reactive maintenances calls) • Final sign off after every aspect of the job is checked. ... - 2025 Dec 25

Raleigh, NC
... Supported Helpdesk ticketing systems and VPN infrastructure, ensuring secure access. System Specialist / Information Systems Consultant Windows Engineer At Horry-Georgetown Technical College, a technical education provider, I managed IT ... - 2025 Dec 24

Seattle, WA
... ●Project Manager: designed, constructed, and maintained a 24-hour helpdesk of 16 personnel supporting pilots in-flight and 5,000 support staff. ●EKMS Manager: rigorously adhered to FIPS 140-2 while performing duties maintaining, distributing, and ... - 2025 Dec 24

Brooklyn, NY
... Set up projectors and performed hardware/software troubleshooting for events and classes Efficiently responded to system outages and helpdesk requests Supervised support staff, made schedules provided constructive feedback, and delegated technical ... - 2025 Dec 24

Indian Landing, LA
... (Noida, Uttar Pradesh ) (Dec 2014 - Apr 2017) Led the development of the Smartguard (BMS Product) and associated modules, including Billing, OMS, and Helpdesk systems. Streamlined workflows by automating key processes and eliminating redundant ... - 2025 Dec 24

New York City, NY
... WebVPN remote access for end users • Configured Basic Lotus Notes administration • Assisted with the transition of three helpdesk conversions (Telecom, Europe and Paramount) EDUCATION: Pace University, New York, NY Bachelors of Science, January 2002 ... - 2025 Dec 23

Atlanta, GA
... · Lead for Helpdesk team. · Interacted with Customers and staff for Technical Support. I created the websites and managed both the HTML code as well as creating new sites through PHP as well as JavaScript. I helped manage the databases and ... - 2025 Dec 22

Colorado Springs, CO
... 08/1999 – 05/2000 TEKsystems - Worldcom/MCI account Help Desk Customer Service Support Monitored and operated BMC Remedy Helpdesk software and ticketing system, in addition to taking live calls, to resolve customer issues with dial up accounts, TCP ... - 2025 Dec 21

Brooklyn, NY
... • Documented investigations and escalated confirmed incidents as per SOC procedures IT Helpdesk Technician I BMCC – Manhattan, New York (Present) • Supported an enterprise environment of 7,600 users, resolving 50+ incidents per day related to ... - 2025 Dec 21

Hyderabad, Telangana, India
... • IT Helpdesk Automation Agent — Multi-Agent Enterprise System [Python, Flask, MCP-Tools] Nov 2025 — GitHub Automated IT ticket triage, diagnostics safe fix execution using coordinated agents. – Built coordinator + sub-agents for triage, diagnostics ... - 2025 Dec 20