Senior IT Project & Program Manager

Christopher Malia

Professional Summary:

Committed Principal Project Manager with firsthand experience with global project/program/incident management skills seeking employment in a fast-paced environment that allows me to showcase my talents, abilities, adaptability, and experience for the benefit of any assigned projects and/or programs.

Experience Summary:

●18+ years of experience within IT Program/Project Management domain.

●Experienced in military hardware, troubleshooting, as well as program management and support for military, aerospace, commercial, global enterprise, IT, telephony, and environmental projects.

●Developed individual and team strategies to ensure appropriate resources and tools are assigned for efficiency according to project plan.

●Identified project scope based on customer expectation, values, requirements and priority. Provided management on development, testing, and release of new deliverables.

●Currently pursuing a BS in Business Administration while working full time, which has continually enhanced my technical knowledge and abilities.

●Member of: Project Management Institute, Scrum Alliance, EDS Alumni, and USMC Veterans.

Specialties:

●Strong proficiency with MS Project, MS Office suite, HPQC (HP Quality Center), ITIL, Dynamics AX, ERP Solutions, SharePoint portal, Relational database management, as well as Functional and User Acceptance testing.

●Implementation, testing, and deployment of ERP software systems and included; supply chain, finance, CRM, POS (point of sale), and resource management.

●Significant experience within the IT Security discipline operating as a ‘Program/Portfolio Manager’ scoping, planning, delivering, and maintaining a robust IT Security suite of applications, processes, and deliverables.

●Full lifecycle project management experience including; new hardware installation, software install/upgrade, software/hardware functional testing, user acceptance testing, and release to production environment and/or enterprise.

●Proficient with; configuration and change management, disaster recovery, continuity of service, risk and issue mitigation, and business intelligence tools.

●Considerable experience working in; Traditional, Agile, and Waterfall environments.

●Proficient with ITIL best practices.

Experience:

National Grid, Waltham, MA:

Lead Project Manager, January 2021– Present

Plan, prioritize and oversee project management activities effectively. Prepare budgets, determine timelines, and identify resources. Understand customer requirements clearly and develop project plan, scope, and deliverables. Manage daily activities of project teams and aid where needed. Monitor project progress on regular basis and identify and correct delays. Interview, recruit, and orient new hires. Identify training needs for project team to improve professional competence. Assist in performance evaluation, promotion, and retention activities. Stay current with latest developments in project management field. Serve as primary contact for client queries and concerns. Conduct regular team meetings to discuss project status and issues. Assist in preparation of design documents, technical and functional documents, and other project reports. Prepare SOW, review contract terms, and conditions, and perform client negotiations when needed. Ensure that final deliverables meet quality standards and client expectations. Develop process improvements to ensure high-quality and cost effectiveness. Ensure that all project activities from design to deployment are performed within the allotted schedules.

Biogen, Weston, MA:

Senior Project Manager, July 2019– March 2020

Perform the function of IAM Project Manager with the goal of identifying, implementing, and solidifying new capabilities and remediating existing issues within the cybersecurity space. Define multiple project and program scope based on customer/organizational needs and expectations. Define and record requirements, constraints, and assumptions while establishing project deliverables. Ensure appropriate staffing, resource and tool assignments are met based on defined project plans. Implement approved changes. Ensure all performed work is according to quality standards. Verify and manage; cost, schedule, scope, and inter-project dependencies.

Bemis Worldwide, Shirley, MA:

Head of PMO/Senior Project Manager, August 2018– April 2019

As the Head of PMO/Senior Project Manager, was responsible for the discipline of project management at Bemis worldwide. Managed some of the most challenging projects and helped other project managers and project teams succeed. Worked in close cooperation with the innovation path teams, in particular their process owners and local or global workstream owners. Worked to foster a culture of transparency and continuous improvement while focusing on and being accountable for the outcomes generated by the project teams. Cultivated an appropriate level of project management formality for the organization based on project sizing and execution model. Developed roadmap for the PMO with specific emphasis on maturing the global organization by way of; understanding, training, adoption, and execution of world class project management activities.

UMass Memorial Health Care, Worcester, MA:

Senior IT Program Manager, August 2015 – August 2018

Perform function of IT Security Portfolio Manager with the goal of identifying, implementing, and solidifying world class IT Security posturing. Define multiple project and program scope based on customer/organizational needs and expectations. Develop Project: Charter, Management Plan, Scope Statements, Schedule and WBS elements. Define and record requirements, constraints, and assumptions while establishing project deliverables. Ensure appropriate staffing, resource and tool assignments are met based on defined project plans. Implement approved changes. Ensure all performed work is according to quality standards. Verify and manage: cost, schedule, scope, and inter-project dependencies. Formalize and obtain acceptance of all completed projects.

PCC Technology Group, Bloomfield, CT:

Senior IT Project Manager, April 2014 – August 2015

Define and record requirements, based on requirements gathering sessions with customers and establish set deliverables. Identify and document all high-level risks, assumptions, and constraints using historical data and expert judgement. Verify and manage all changes to scope, schedule, and cost. Monitor and validate work performed and all project deliverables conform to quality standards. Contributed in creation of all SOW's and SOP's.

Converse, North Andover, MA:

Environment Manager, July 2014 – December 2014

Responsible for all aspects of environmental readiness for Converse AMP SAP implementation. Managed 30+ systems environments to include but not limited to; Production, Test, QA, Development and Sandbox. Developed project plans for: systems tests, performance tests, cutover rehearsal, and go live scenarios.

Spencer Technologies, Northborough, MA:

Project Manager, February 2014 – May 2014

Managed nationwide rollouts, store network upgrades, POS and various technology implementations with Fortune 500 retailers through successful planning, execution, monitoring and closing of projects and project phases.

National Technical Systems, Boxborough, MA:

Program Manager, December 2012 – November 2013

Large and small-scale, program management for R&D and qualification testing for the following industries; commercial, aerospace, retail, telecommunications, IT, railroad, defense, and military.

EDS, an HP Company, Gardner, MA:

Project/Program Manager II, September 2009 – November 2012

Provided international liaison role for; Site-level, Incident, Change, Configuration, Problem, and Implementation management groups for the advancement of assigned projects.

Project Analyst Advanced/NOC Manager, November 2006 – September 2009

Utilizing ITIL Foundations with a dedicated team, provided 24/hour, 7 days a week support for Executive VIP, VIP, and Mission Critical US Navy and US Marine Corps IT issues on a global scale.

AT&T Government Solutions, Pearl Harbor, HI:

Associate Systems Analyst/Programmer, May 2006 – November 2006

Prepare and implement a highly complex and integrated array of hardware, software applications, operating systems, networks and operating procedures in support of international US Army initiatives.

United States Marine Corps, Camp H.M. Smith, HI:

Field Service Technician, November 2001 – May 2006

Primary helpdesk functionality and maintenance of classified and unclassified network accounts for 3500+ users.

Certifications:

Various training and certifying agencies

CSM, CSP, ITIL, Lean Six Sigma Green Belt, PMP (in progress), PMI-ACP (in progress), Multiple leadership, developmental, management, security, networking, IT, and IT management courses.

Security Clearance:

Previously held United States clearance level of Top Secret – (expired)

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