Patient Care Coordination Specialist

Angela Dickerson

**************@*****.*** 214-***-**** Dallas, TX

SUMMARY

Seasoned healthcare professional with 13 years of experience, including direct patient care coordination. Expert in managing patient intake, coordinating care, and handling medication inquiries. Seeking to leverage intake and coordination skills as a Patient Care Coordinator. WORK EXPERIENCE

SOC Telemed Dallas, TX

Intake Consult Coordinator Aug 2022 - Present

• Field incoming requests from healthcare facilities, ensuring efficient intake and coordination of Neurological and Psychiatric consultations.

• Prepare telemedicine equipment and ensure readiness for patient consultations, maintaining high standards of care.

• Manage the collection and organization of necessary documentation for medical reviews, contributing to streamlined patient care processes.

Tailored Management

Care Coordinator Sep 2021 - Aug 2022

• Addressed inbound inquiries from patients, healthcare professionals, and advocates regarding prescriptions, benefit explanations, out-of-pocket costs, and shipping status.

• Provided thorough support and detailed information for enrollment in copay card assistance programs.

• Enhanced patient satisfaction by resolving concerns and clarifying healthcare benefits and procedures. MMC Group/Amerisource Bergen Irving, TX

Patient Access Representative Oct 2020 - Sep 2021

• Addressed inquiries regarding prescription details, benefits explanations, and out-of-pocket expenses, ensuring accurate information dissemination and customer satisfaction.

• Coordinated with healthcare professionals, including doctors and nurses, to resolve medication-related issues promptly.

• Managed shipping status communications, providing timely updates to patients and advocates to enhance service reliability.

247.ai Dallas, TX

Chat Agent Sep 2019 - Oct 2020

• Provided customer support by assisting with purchase activations and troubleshooting via chat on social media platforms.

• Resolved inquiries effectively, ensuring a high level of customer satisfaction and engagement. Securus Technologies, Inc Carrollton, TX

Intake Support Specialist Apr 2018 - Sep 2019

• Provided comprehensive support for tablet-related issues, ensuring resolution of technical problems including email functionality, content downloads, sync operations, and video visitation services.

• Managed media accounts, facilitated the ordering of replacement devices, and proficiently handled the deactivation of tablets to address security and technical concerns.

• Delivered effective helpdesk assistance for software-related inquiries, contributing to the maintenance of consistent operational functionality within the facility.

Apex Systems Irving, TX

Patient Care Coordinator Apr 2016 - Nov 2018

• Managed patient inquiries, addressing concerns related to copays, reorders, and shipment statuses through inbound call handling.

• Processed new patient and prescription data entry into the medication software system, ensuring accuracy in records maintenance.

• Coordinated the dispensation and scheduling of up to 150 daily prescription deliveries nationwide, while assisting patients with plan details including deductibles and out-of-pocket expenses. Jordan Healthcare Services Arlington, TX

Health-Care Aide Apr 2015 - Apr 2016

• Provided comprehensive in-home care, including meal preparation and maintaining cleanliness, ensuring a safe and hygienic living environment for individuals with disabilities.

• Managed accurate medical record-keeping and accompanied patients to hospital appointments, facilitating effective healthcare support.

Maximus/Seasonall Irving, TX

Customer Service Representive/Indexing Jan 2013 - Dec 2015

• Provided comprehensive support to veterans by handling inquiries and coordinating transportation and medical appointment logistics.

• Facilitated access to critical medical records and healthcare services, ensuring timely assistance and resolution of veteran concerns.

Towers Watson Richardson, TX

Customer Service Representative 1-Remote Jan 2012 - Sep 2015

• Addressed and resolved retiree inquiries regarding Medicare/Medicaid benefits, funding, and prescription details, ensuring clarity and understanding of copay and deductible requirements.

• Facilitated the transition of retirees from employee group insurance to government benefits, providing comprehensive support and guidance.

• Maintained high levels of customer satisfaction through effective communication and problem-solving skills in a remote service environment.

WDS Global Wichita Falls, TX

Technical Support Representative Aug 2010 - Sep 2012

• Provided comprehensive customer support, including activation and deactivation services, payment processing, and advanced troubleshooting, ensuring high levels of customer satisfaction.

• Addressed and resolved complex technical issues, enhancing user experience and fostering customer loyalty. EDUCATION

Colorado Technical University-Online

Associate in Business, Business

Dallas, TX

Present

SKILLS

Powerpoint • Excel • Microsoft • Avaya • As400 • Patient Care • Call Center • Customer Service • Software Troubleshooting • Technical Support • Medical Records • Troubleshooting • Microsoft Windows • Insurance Verification • Help Desk • Desktop Support • Active Directory • Operating Systems • Medical Terminology • Infusion

• Remote Access Software • VPN

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