Customer Service Specialist and Problem Solver

Jania K. Duncan

************@*****.*** 689-***-****

Professional Summary

Highly motivated and detail-oriented Customer Service Representative with over 3 years of experience in providing exceptional support to customers. Adept at resolving customer complaints, managing inquiries, and maintaining high levels of customer satisfaction. Strong communicator with expertise in CRM systems, problem-solving, and relationship-building. Looking to leverage my skills to contribute to a customer-centric organization.

Professional Experience

Personal Assistant

CNB Consulting Group L.L.C. – Orlando, FL January 2024 – Present

• Answered phones, emails, communicated with clients, maintained calendars, and scheduled meetings.

• Maintained court schedules and managing client invoices.

• Took notes at meetings.

Customer Care Agent

Hilton Grand Vacations– Orlando, FL August 2023 – December 2023

• Assisted members and owners in their requests to make reservations.

• Processed payments from members, and secured benefits for members.

• Advised members on member accounts and ownership related queries.

• Accessed and inputted data in necessary computer systems.

Customer Service Representative

Conduent/SunPass – Orlando, FL April 2023 – August 2023

• Responded to all tolling and/or administration related customer inquiries.

• Processed required transactions via mainframe or web-based applications.

• Submitted research request in a concise yet accurate manner.

Member Solutions Representative

Alegeus – Orlando, FL October 2022 – April 2023

• Answered incoming calls from members, potential members, providers and advocates.

• Handled and resolved member issues, as well as documented all calls via the member data base system.

• Provided essential information to members regarding access to care issues.

• Troubleshot and directed calls to appropriate departments or outside entities.

Apple Card Specialist

Goldman Sachs– Orlando, FL December 2021– August 2022

• Effectively mediated customer disputes and collected payments in a timely manner.

• Troubleshot technical issues and provided technical support.

• Managed the customer’s experience throughout the process.

Education & Technical Skills

Highschool Diploma May 2021

Edgewater Highschool –Orlando, FL

• Proficient in Microsoft Office Suite (Word,

Excel, PowerPoint)

• Familiar with LiveChat and Helpdesk software

• Experience with CRM systems such as

Salesforce, Zendesk, and Freshdesk

• Typing speed: 60 WPM

References

Available upon request.

Contact this candidate