Helpdesk Resumes

Atlanta, GA
... – Mar 2004 • American Red Cross – Phlebotomist Mar 2001 – Jun 2002 Professional Development • Fair Housing & Compliance Training • Advanced Graphic Design Techniques • Property Management & Leasing Strategies • IT & Helpdesk Support Certification - Apr 18

Houston, TX
... • Documentation requirements • Customer Support • Business Analysis • Hardware troubleshooting • Network configuration • Helpdesk administration • Presentations and public speaking • Business Process Analysis • User Training • Client Needs ... - Apr 18

Mumbai, Maharashtra, India
... • Improved helpdesk resolution time by 15% through process optimization and triage workflow improvements. • Handled OS imaging, software deployment, and user onboarding across Windows environments. KEY ACHIEVEMENTS n Maintained 99.99% uptime SLA ... - Apr 17

Des Plaines, IL
... Provided technical support for Windows 10 and Windows 11 desktops and laptops, resolving OS- level, hardware, and application issues Client: Digital Realty/ Insight Enterprises Jan 2022 – June 2023 Senior Helpdesk Support Responsibilities Security ... - Apr 17

Vietnam
... • IT Helpdesk RAG Chatbot: Deployed a locally-run chatbot utilizing RAG (Retrieval- Augmented Generation) architecture to assist employees with IT issues, ensuring data privacy and fast query resolution. • Health Insurance Data Automation: Automated ... - Apr 17

Austin, TX
... * Worked with Helpdesk and Site techs in resolving critical issues. * Managed PDC & BDC servers on the NT Domains and performed user administration. * Involved in monitoring performance and tuning on application servers using various tools and ... - Apr 17

Van Nuys, CA
... Technical helpdesk, phone, email and IM, desktop support, troubleshoot break/fix and resolve issues with laptops / desktops running windows. SQL Database maintenance, XML, HTML exports, install and implement software packages, Networking, Basic ... - Apr 16

Jacksonville, FL
... •Migrated applications from legacy MFA to passwordless flows, cutting authenticationrelated helpdesk tickets by 30%. •Delivered 40+ new SAML/OIDC integrations using PingFederate, improving onboarding speed and reducing manual configuration work. ... - Apr 16

Cincinnati, OH
... Fork Truck Driver Certificate Damming in philosophy SAP Training Certificate Dell Certified HP Certified PC /Printer Professional Experience: Cigna\ Mind Lance Jan 7 2026 -Mar 10 2026 Desktop Support • Monitor Helpdesk ticketing system ServiceNow. ... - Apr 16

Garland, TX
... · Setup more than 200 VOIPS, 400 computers, maintain SIPR, NIPR, and CENTRIX helpdesk with troubleshooting, operating, maintain, and installing software on computers, and equipment in a tactical operations center/ network operation center. ... - Apr 16