| Resume alert | Resumes 71 - 80 of 553 |
Business Analyst Project Management
Washington, DC
... Facilitated the transfer of Remedy knowledge articles, Tier II/Tier III troubleshooting, helpdesk call scripts, and enterprise Service Management (eITSM) documentation. Responsible for a mixture of SharePoint architecture, administration, ... - 2023 Nov 28
... Facilitated the transfer of Remedy knowledge articles, Tier II/Tier III troubleshooting, helpdesk call scripts, and enterprise Service Management (eITSM) documentation. Responsible for a mixture of SharePoint architecture, administration, ... - 2023 Nov 28
IT Customer service & Help Desk Center
Washington, DC
... Professional Experience HelpDesk Analyst CCI Health Services June 2022-Present Responding to ticketing system, call center support, hardware configuration, network appliance installation and troubleshooting, network diagnostics, network patching, ... - 2023 Nov 22
... Professional Experience HelpDesk Analyst CCI Health Services June 2022-Present Responding to ticketing system, call center support, hardware configuration, network appliance installation and troubleshooting, network diagnostics, network patching, ... - 2023 Nov 22
Information Technology System Administrator
Springfield, VA
... SENIOR SYSTEM ADMINISTRATOR, NAI MAGIC HELPDESK SOLUTION, 2001-2004 Information Management Support Center (IMCEN) Headquarter Department of Army BTG/Titan Contractor Provided Data Mining solution using Crystal Reports 7 Managed 100+ User accounts ... - 2023 Nov 14
... SENIOR SYSTEM ADMINISTRATOR, NAI MAGIC HELPDESK SOLUTION, 2001-2004 Information Management Support Center (IMCEN) Headquarter Department of Army BTG/Titan Contractor Provided Data Mining solution using Crystal Reports 7 Managed 100+ User accounts ... - 2023 Nov 14
Customer Service Team Lead
Rockville, MD
... I had experience in working as a Team Leader on an e-Procurement project, overseeing a team of 10 members Collaborating with the technical team to address and resolve issues Job Title History Worked as a Team Lead – Helpdesk and Functional for e ... - 2023 Nov 13
... I had experience in working as a Team Leader on an e-Procurement project, overseeing a team of 10 members Collaborating with the technical team to address and resolve issues Job Title History Worked as a Team Lead – Helpdesk and Functional for e ... - 2023 Nov 13
Data Center Customer Service
Silver Spring, MD
... and manage repair and inventory Provides first-class customer service and offers solutions to customers Logs tickets in the helpdesk tools Able to troubleshoot a variety of technology including mobile devices and provide solutions as needed • Managing ... - 2023 Nov 09
... and manage repair and inventory Provides first-class customer service and offers solutions to customers Logs tickets in the helpdesk tools Able to troubleshoot a variety of technology including mobile devices and provide solutions as needed • Managing ... - 2023 Nov 09
Security Officer System
Centreville, VA
... Resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Enters all user requests into the Remedy ticketing system. ●Provides for the following software applications: MS Office Suite, Adobe Acrobat Pro ... - 2023 Nov 08
... Resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Enters all user requests into the Remedy ticketing system. ●Provides for the following software applications: MS Office Suite, Adobe Acrobat Pro ... - 2023 Nov 08
Technical Support It Technician
Alexandria, VA
... George College, Helpdesk Tier 3 Specialist July 2013 – June 2018 Miraflores, Lima, Peru Oversaw device maintenance and purchasing decisions, optimizing performance, reliability, and cost- efficiency. Conducted evaluations, selected devices, and ... - 2023 Nov 05
... George College, Helpdesk Tier 3 Specialist July 2013 – June 2018 Miraflores, Lima, Peru Oversaw device maintenance and purchasing decisions, optimizing performance, reliability, and cost- efficiency. Conducted evaluations, selected devices, and ... - 2023 Nov 05
Customer Service Representative
Alexandria, VA
... Support: Helpdesk (escalation and documentation on ticketing system); customer service support (email, phone, and in person). Accomplishments/Awards Microsoft Youth Spark Live Certification (December 2015); Year Up National Capital Region Strive to ... - 2023 Nov 02
... Support: Helpdesk (escalation and documentation on ticketing system); customer service support (email, phone, and in person). Accomplishments/Awards Microsoft Youth Spark Live Certification (December 2015); Year Up National Capital Region Strive to ... - 2023 Nov 02
It Support Help Desk
Washington, DC
... EDUCATION 06/2004 High School Diploma Hakim Nasser Khsrow Balkhi High School - Kabul SKILLS English & Dari typing Helpdesk Services Microsoft Office applications Data Retention Case Support Updating Software Data Connectivity Hardware and Software ... - 2023 Oct 31
... EDUCATION 06/2004 High School Diploma Hakim Nasser Khsrow Balkhi High School - Kabul SKILLS English & Dari typing Helpdesk Services Microsoft Office applications Data Retention Case Support Updating Software Data Connectivity Hardware and Software ... - 2023 Oct 31
Information Technology Internal Controls
Downtown, DC, 20004
... Application/Helpdesk Support Engineer Feb 2018 - May 2021 SoftAfrique New Jersey. ●Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency. ●Assisted with launching new start up ... - 2023 Oct 27
... Application/Helpdesk Support Engineer Feb 2018 - May 2021 SoftAfrique New Jersey. ●Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency. ●Assisted with launching new start up ... - 2023 Oct 27