Leonard Ozoemena II

Upper Marlboro, MD

Tel: 240-***-**** E-mail: ad1dj3@r.postjobfree.com

US Citizen

Objective

Information Technology professional with useful and compelling mix of skills, combining cybersecurity, emerging technologies and customer service, looking for a progressive environment to utilize my skills, learn and enhance my technical and customer service experience and gain more technology knowledge.. Summary of Qualification

• Provide support to client and customers in demanding and high paced technical and non-technical environments in compliance with organization standards and policies.

• Resolve customer issues and provide satisfactory solutions within reasonable and appropriate time frames, including follow ups to ensure complete issue resolution.

• Coordinate with management and peers to ensure timely and great customer service and client support in accordance with service level agreement, departmental objective and company mission.

• Compile data on technical issues, customer complaints and trouble ticket resolution in accordance with supervisory directives and provide report and updates effectively.

• Experience with MS Office Suite tools, CIS CSC, SSAE SOC2 ISO/IEO27001ISMS 27002 practice 27701PIMS NIST RMF, CSF

• Ability to multi-task, work independently and as part of a team, with strong analytical and quantitative skills.

• Effective interpersonal and verbal/written communication skills, recognized as a collaborative team player with a tireless work ethic, an aptitude for learning new skills, and an ability to multitask while remaining committed to provide quality work.

Professional Experience

HelpDesk Analyst CCI Health Services

June 2022-Present

Responding to ticketing system, call center support, hardware configuration, network appliance installation and troubleshooting, network diagnostics, network patching, cabling and port monitoring via Database and patch panel, and ensuring company compliance to safe best practices. Technical Skills/Tools/Controls/Standards

Microsoft Office 360 and other text editors

Wireshark Software

Kali Linux Suite for Network Security Testing

Burp Suite for Web App Security Testing

VirtualBox Software

Splunk Software

Permission and Permission less Block chain technology Cryptographic hardware

Network Security Architecture

Network infrastructure hardware

Secure Network protocols

Virtualization & Nested Virtualization

Cloud Security, models & Cloud-based service types SAN Configuration

Server Configuration – Web Servers, e-mail Servers, File Servers, Application Firewall Configuration

Network Hardwiring

Out of band communications

Mifi Devices

Wifi Devices

Wifi Extenders

USB cabling

Display cabling

CCTV setup & infrastructure

DVR setup

Projectors setup

Patch Paneling

WAN types

LAN Extensions

Familiarity with Compliance & Data Privacy e.g. HIPAA, PCI, DSS, GDPR, ITIL, SOX Sarbanes Oxley Act 2002, ISO 2700,

Familiarity with Digital Forensic Investigations

Customerwise and Servicewise softwares

Kloud software suite

Tracker software

SysAid Software

Varonis Solutions knowledge

Screenconnect Software suite

TeamSupport Software

FreshDesk Software

Issuetrak Software

Answerbase Software SupportSync Software

Front Software

Helprace software

Toonimo Software

xSellco Software

Fusion Software

HappyFox software

AnswerDash software

Help Scout software

Linnwork software knowledge

Channel Advisor software knowledge

PBX Operations

Printer setup & management Knowledge for Inkjet printers, Laser printers, & Dot Matrix printers Typing speed 30 words/min

Knowledge, Skills, and Abilities:

Good Verbal and Written Skills Problem Solver

Strong Research Skills Team Player

Customer Driven Self-Motivated

Detail Oriented Organizational Skills

Time Management

Varonis Solutions knowledge

Resource Management

Database

management

Education

Prince Georges Community College Arizona State University

(Online) University of the People (UoP)

Certification

CompTIA Security+ CE

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