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PATRICIA CVETNICH

TECHNICAL/PROJECT MANAGEMENT, SHAREPOINT DEVELOPER, KNOWLEDGE MANAGEMENT, BUSINESS ANALYST PROFESSIONAL SUMMARY

Over 16 years total experience with SharePoint technologies, all versions (O365, 2019-2007).

Extensive experience with out of the box solutions/workarounds for DoD security restrictions & develop governance standards compatible with business rules & best practices.

Extensive experience leading developers and development with SharePoint Designer 2010/2013, InfoPath, Nintex Workflows, O365, Microsoft Power Platform (PowerApps, Power Automate, Power BI).

Seasoned DoD contractor (USMC, NAVY) for 15 years. Capable of adapting to new work environments quickly and handling very large volumes of highly sensitive and confidential data.

Over 6 years leading the design and maintenance of an NFL team’s SharePoint internal Portal and public facing website as a part-time freelancer. Leading Interns and collaboration with various departments.

Creative thinker, effective communicator adept at explaining functions to non-technical users. Talented at capturing requirements from supporting documentation and stakeholders.

Applies various business cross-functional experience and continued learning to excel and provide the best solutions possible.

Passionate driver of continuous improvement for all projects and processes to improve efficiency, reduce technical debt, and improve user adoption.

Hands-on experience with all stages of planning, development, testing, implementation with complete Software Development Life Cycle (SDLC) and agile software development methodology.

Received recognition described as “passionate, motivated and meticulous” by DoD clients and executive management via awards as a proven track record of completing projects on time, within/under budget and “going above and beyond”.

Innovative, and versatile in technical project/program management. Efficient at building strong productive relationships with customers/clients and staff. Previous clients have returned for support for different projects.

A genuine desire to achieve, excel and evolve for both as a personal goal and for the business/client that I represent. Ability to work independently in a fast-paced environment, coordinate several tasks simultaneously and handle challenges. Doesn’t settle for doing just what’s required.

Security Clearance Secret (Active)

Spouse of 100% disabled Veteran

SKILLS

PROJECT MANAGEMENT

Business Process Improvement,

Data Analysis, Data Management,

Agile Development, Training,

Security

WEB TECHNOLOGIES

Angular.js, ASP.NET, Bootstrap,

CSS, HTML, HTML5, JavaScript,

jQuery, React.js, APIs, SQL, UX/UI,

Web Services, XML, XML, XSLT

SOFTWARE & PROGRAMS

SHAREPOINT Specific:

Online/O365, 2019, 2016, 2013,

2010-2003, SharePoint Designer,

InfoPath, Nintex Workflows,

SharePoint Framework, Microsoft

Power Platform (PowerApps,

Power Automate, Power BI),

Dashboards, Knowledge

Management, Master Page, Web

Part, Web Page,

Jira, MS Office Suite 2019/O365-

2007 (expert), Adobe Acrobat Pro

(expert), Adobe Photoshop, Visio,

Google Suite applications,

Remedy, Enterprise Service

Management, WordPress,

Dynamic Tag, Manager, Google

Analytics, Adobe Analytics, Target

CONTACT INFORMATION

Stafford, Virginia

571-***-****

ad1i5a@r.postjobfree.com

www.linkedin.com/in/xpatriciax

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EXPERIENCES

Director of Technical Services July 2022 – Current Abt Associates (Sub-contractor) Remote

Perform as SharePoint Product Owner, Senior Project Manager, and Senior Business Analyst.

Directly supporting the Vice President of Enterprise Services while serving as the SharePoint development team lead.

Mentor other SharePoint developers remotely in various countries and time zones and reported personnel matters, project status and review to the VP and project managers daily.

Liaise with internal stakeholders stationed around the world to understand business needs; Lead requirements gathering, design, and analysis efforts for new solutions or enhancements to existing products.

Remain up to date on latest Microsoft offerings for enhancing collaboration for employees and provide recommendations and solutions to teams for SharePoint developments.

Develop and maintain product roadmap for multiple developments.

Lead backlog grooming efforts and sprint planning.

Planned and developed a SharePoint application to assist with project management that enables business and development teams to dynamically plan, track and manage their workflows and projects from concept, development, testing to release. The application saves the company the expense for Jira licensing and provides a location for transparent on-demand statuses for all projects at the task level for both business stakeholders, and developers that is beneficial for teams globally in different time zones.

Systematically test solutions and work with QA analyst to plan project testing.

Held, contributed, and attended meetings with stakeholders and developers daily. Created presentations to demo concepts and developments as well as project status reports to use during meetings.

Planned and managed the development of their policy and contract documentation review and repository. The process was siloed by country/location and under my leadership my team merged the processes into one application to be the official source for use by the company globally. Senior SharePoint Developer / Lead April 2021 – May 2022 Naval Surface Warfare Center Indian Head / DoD Contractor / CommIT Enterprises Remote

One-year “development only” contract support the Naval Explosives Manufacturing Base. Oversees multiple SharePoint environments used by diverse teams and thousands of users.

Time was split; Performed as hands on developer 80% of the time, 10% served as a Deputy Technical Manager, working with and substituting for the Government Lead Technical Manager, responsible for all aspects of the development and implementation of assigned projects.

Dedicated "Go-To" person for any Office 365 or SharePoint related tasks. Review and approval authority for other developer RTMs, development plans and give recommendations to developers and Government Technical Manager, and approval before any developments began.

Spearheaded deliverables for the creation of "Naval Tool Suite" on time and on budget. Naval Tool Suite consisted of several custom applications created using SharePoint Designer, Microsoft Power Platform (PowerApps, Power Automate, Power BI), Microsoft Flow and various programming languages on various SharePoint environments 2016, 2019, Online/O365. Provided end-user support through the creation of a help desk ticketing system to provide tracking and metrics for reporting.

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Meet with numerous top Management staff and stakeholders to optimize their business process using SharePoint with the goal of saving time and money.

Perform fit GAP analysis, and User Acceptance Testing (UAT) at all levels. Engage multiple stakeholders at all levels of the organization, gather requirements for an understanding of "As is" and "To Be" business processes, manage expectations, facilitating meetings and communications. Create presentations for planning, mock-ups of customizations, demos of developments, and project status reports while following Agile - Scrum based methodology. Daily meetings to discuss projects.

SharePoint Online: created custom UX and UI branding, Master Pages, custom Web Parts, InfoPath forms, SharePoint Workflows, Nintex Workflows, custom Lists, Document Libraries and Apps.

Used SharePoint Designer for customization of Pages, Templates, Lists and Workflows.

Customize OOTB web parts using XSLT, REST API, JavaScript Libraries, JQuery and CSS.

Design, document, build, test and deploy workflows, enhancements, updates and bug fixes to the Enterprise SharePoint environments.

Investigated causes of multiple daily outages and implemented architecture and service application improvements that resulted in high uptime (~99%)

Key Result: Automated the process for the Naval Manufacturing SOPs that involves several personnel in drafting, reviewing, approval, and maintenance. Created a 22-step workflow to standardize their SOP approval process. Reduced the amount of time needed to approve SOPs significantly to 2-months from 18+ months when done manually. Lead SharePoint Developer October 2017 – April 2021 Navy Criminal Investigative Services (NCIS) / DoD Contractor Quantico, VA/Hybrid

Returned to NCIS for a second time as a Contractor after being contacted by an NCIS client for additional work following a short contract in 2014-2015.

Interfaced with department leads and executives to analyze current business processes and convert to SharePoint workflows, tools, dashboards, metrics and custom forms.

Environments included Office 365, SharePoint Online and SharePoint 2013/2010, Visual Studio 2017, Java Script, jQuery, Angular, Rest Services, SP Services, CSS, Web Parts, SPFx Webparts, PowerApps, Microsoft Flow, InfoPath Forms, Nintex Workflow, SharePoint Administration, Rest Services.

First task was to create the NCIS (secured) SIPR SharePoint site to mirror the NIPR SharePoint site while re-working the branding and architecture of the NIPR site. Later migrated from SharePoint 2013/ 2016 to 2019 and Online.

Custom UI branding of the NCIS SharePoint SIPR site Master Pages and CSS files to provide a consistent look & feel and marked each site/page with proper security declarations of Secret/FOUO.

Developed and modified existing NCIS applications and tools to better enable automation functions using SharePoint Designer, InfoPath, PowerApps, and Power Automate.

Migrated, mapped, reorganized, edited, and created new permissions and user groups from NIPR sites to SIPR sites.

Created Dashboards and graphs in SharePoint integrating with BI and Enterprise data.

Built out content using SharePoint Designer. Created Training Site with demos for end users.

Identified candidate business processes which leverage SharePoint tools to enhance day-to-day office functions using workflows, InfoPath forms, Nintex and Corasworks.

Performed testing on developed SharePoint sites, web parts and apps.

Developed/modified technical documentation for everything created or revised to include Design/Development, RTMs, Use Cases, Test Scripts/Cases and addendums.

Development of SOA architecture and complete database model for most of the crucial projects. Page 4 of 7

Created Webparts to query multiple lists and display most recent cases and case updates.

Used InfoPath for creating report templates that are used to create scheduled and voluntary reports accessible for agents in the field and executives in the office aligned with user permissions.

Performed as Quality Inspection Specialist for both NIPR and SIPR sites. Compiled user survey questionnaire to trigger based on User conditions. Provided feedback to functional leads offering recommendations and plan for revision.

Senior SharePoint Developer February 2017 – October 2017 Defense Health Agency (DHA) / DoD Contractor /TEKsystems Remote

Temporary assignment to support the Defense Health Agency (DHA)/ Health.mil internal SharePoint site under the direction of SPAWAR (contract), while a new DHA support contract was pending transfer to a contracting company.

Managed the DHA SharePoint environment administration, development, and maintenance of pages, technical support, and troubleshooting.

Created a Responsive Custom Branding SharePoint based public web site and intranet site.

Assisted with planning and creation of a ticketing desk on SharePoint to capture requests for training, development, and consulting.

Managed ticket from start to finish, engaging with the requester/customer, making important decisions, working independently from remote home office.

Performed a full range of support assignments by responding to assigned tickets which varied. Each ticket would be entered by DHA SharePoint site owners or department managers. Ticket requests consisted of page customization/design support, troubleshooting, education/training, custom libraries and lists creation, access requests, forms, report generation by web page on demand or email, surveys and dashboards.

Attended daily phone conferences to provide the government lead with the status of each assigned ticket, in queue and completed.

Developed and maintained an online knowledge management site, for both users and developers, that incorporates policies, procedures, best practices, coding library, and FAQs. Documented development code and maintained version control.

Technical Manager March 2015 - September 2016

Marine Corps Network Operations & Security Center (MCNOSC)/ DoD Contractor Stafford, VA

Lead the development of the United States Marine Corps, Enterprise Network SharePoint User Portal. The Portal successfully deployed onto the Marine Corps Network and is now the default homepage for anyone logging onto a USMC computer and/or Network. The intent of the portal is to provide a one-stop, self-help gateway for USMC end users, supporting every base globally. Information provided: phone numbers, network access statuses, “how to” articles for Marines, Civilians/CTRs.

Facilitated the transfer of Remedy knowledge articles, Tier II/Tier III troubleshooting, helpdesk call scripts, and enterprise Service Management (eITSM) documentation.

Responsible for a mixture of SharePoint architecture, administration, development, project management, business analysis.

Developed the Internal Team Portal for internal tracking, reporting, and management of tool development, documentation review/approval/storage, and deliverable submissions.

Team Lead duties included meeting with end users and stakeholders to gather requirements, facilitating and distributing tasks among team members, meeting deadlines and deliverables, Page 5 of 7

supporting various USMC customers and projects located across 7 countries, and ensuring customer satisfaction with services performed.

Implemented and created governance plans, project management guidelines, deployment and development methodologies (DevOps) to reduce error, increase implementation times and quicken SharePoint development.

Creation of functional and technical documents, user acceptance test scripts and project implementations.

Performed day-to-day web content updates utilizing knowledge and skills of web development technologies to include HTML, Cascading Style Sheets (CSS), customization with XSLT, jQuery, and SharePoint search within SharePoint 2007/2010/2013.

Supported SharePoint migration on different farms, from 2010 to 2013 & SharePoint 2007 to 2013.

Project development using Agile SDLC.

Designed mockups for design/look and feel of the Portal to be decided on by the USMC Chain of Command. Implemented a customized SharePoint site/portal that could not be identifiable as a SharePoint site by an end user.

Security configuration, site templates/solutions and various SharePoint Administration duties.

Lead a team of SharePoint developers, Programmers and Technical Writers, overseeing issues, projects, personnel management, hiring, scheduling, best method approaches, and road ahead planning. Developed webparts and apps. Held weekly meetings to review project statuses, collaborate on ideas and issues, focus on meeting/ exceeding goals and maintaining customer satisfaction.

Successfully lead the USMC Portal to completion of all requirements in the Statement of Word

(SOW) enabling the Portal to “go live” 4 months ahead of schedule. Lead SharePoint Developer & Business Analyst August 2014 – March 2015 Naval Criminal Investigative Service (NCIS)/ DoD Contractor Quantico, VA/Hybrid

Supporting NCIS Information Technology (IT) and Program Management (PM) division on a development only, 6-month contract plus one month extended by the client, to develop customized SharePoint tools for document review/approval, documentation organization and transformation of internal communications to digital services.

Branding unique custom look and feel in SharePoint (SP) 2007 environment while taking SP 2007’s abilities to the max.

Redesigned existing sites for Configuration Management, and Policies, Plans & Communication teams. Improved user adoption by creating custom easy to use navigation and look & feel similar to websites vs SharePoint OOTB.

Interpreted business requirements to convert into appropriate technical solutions for efficiency.

Created a document review process for the division. Integrated the process into SharePoint by creating complex/custom workflows, lists, libraries, and webparts. The workflow eliminated manual processes to route for signature through multiple departments and reduced workload resources. Final steps of approval is achieved in 30-days that once took 12-18-months.

Created a webpart to recognize metadata for the tool to recommend/move documentation.

Created custom calculation columns to provide unique data output for metrics and reporting needs.

Daily usage of the following: SharePoint Designer, XSLT, jQuery, CSS, and various languages.

Participate in weekly integration meetings to discuss project developments, risks, issues and accomplishments.

Performed as the Subject Matter Expert (SME) for all SharePoint related aspects. Page 6 of 7

Senior SharePoint Developer / Technical Manager September 2011 – August 2014 GCSS-MC Marine Corps Systems Command/ Skylla Engineering Stafford & Quantico, VA/Remote

Supported the USMC Global Combat Support System-Marine Corps (GCSS-MC) program as a DoD government contractor and sub-contractor to QinetiQ-NA.

Developed and continuously maintain the GCSS-MC Program SharePoint site hosted on MCEITS with over 5,000 users. Appointed as the GCSS-MC and QinetiQ-NA SharePoint SME.

Developed an internal SharePoint team site for QinetiQ North America as a sub-contractor that required additional executive review and approval as I was not an actual employee of the company and would be subject competitive business documentation.

Lead, planned, and directed all aspects of internal Knowledge Management using SharePoint lists and libraries. Trained personnel on KM to include knowledge sharing and collaboration methods using SharePoint with incorporation of Microsoft Office Suite and custom webparts.

Created dashboards on custom pages for leadership to retrieve data on-demand.

Developed a document review process on SharePoint using lists, libraries and workflows to facilitate the reviews of program Design, Test, and Support documentation.

Created Help Desk on SharePoint for the Program Office and performed as 1 out of 2 representatives. Duties of the help desk included: providing user access, troubleshoot user issues, developing Program Management tools, sites, custom lists, workflows.

Developments were initiated per request and when development is seen beneficial after observation of the Functional Team’s processes. (i.e., site, sub-sites, custom content, reports, webparts, custom lists, libraries).

Monthly review, clean-up, management and configuration of SharePoint accounts and sites. Ensure proper metadata tags and content types are used and develop when needed.

Developed records management tools to support configuration identification, control, reporting, and delivery of project/program contractual deliverables.

Developed a tracking system on SharePoint to track program hardware assets, hardware warranties, accounting, processed requests and incidents. The tracking system provided the PMO real time access for collecting status for specific hardware. Systems Engineer / Sharepoint Developer/Administrator March 2007 – March 2010 Marine Corps Systems Command/ Northrop Grumman Mission System Stafford/Quantico VA

Supported the Executive Director of Marine Corps Systems Command. The mission was to lead USMC program offices to obtain Joint Certifications (JC) and Assurance certification and accreditation (C&A) for their developments (equipment or software) intended for the war fighter. Concentrating direct support toward Intel & Communications Programs.

Developed programmatic tools in SharePoint to be used across the Marine Corps for Programs.

Dedicated and passionate about streamlining the certification process at various stages to get the resources needed in the war fighters' hands, received an award for recognition for my developments on SharePoint during my own time (see Awards & Honors).

Developed several custom webparts/lists on SharePoint creating a suite of tools to store documentation comments received from the Joint Chief of Staff during a program’s review period to prevent the same comments from reoccurring on other systems as lessons learned.

Created a report tracking method to facilitate monthly briefs to the Directors regarding program status which accelerated the certification process cutting approximately 60 days from the original process.

Developed a documentation tracking/reporting system to assist the Project Officers with scheduling Acquisition milestone events.

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Created webparts to provide on-demand reports tailored to the program office’s needs that saved several days per week and discontinued manual data pulls and report creation.

Created several automated templates for the creation of required project documentation.

Prepared highly detailed presentations to provide a monthly training class to PMOs providing current information on DoD requirements and training on using the SharePoint tools being used throughout the Marine Corps to include the automated templates for developing system documents. Surveys taken from the class provided excellent feedback. CERTIFICATIONS

TRAINING

CompTIA Security+ CE

Microsoft Certified Professional Developer

(MCPD): SharePoint 2010 Microsoft Certified

Technology Specialist (MCTS): SharePoint 2010

Certified Knowledge Manager (CKM)

Microsoft Certified Trainer (MCT)

Mastering Agile Scrum Project Management

Project Management Professional (PMP) Boot

Camp (2020)

Udemy – Various courses covering Development

and Project Management

• Year 2021-2022:

o Microsoft Power Apps and Power Automate

o Complete SharePoint 2019 Advanced

Technical Course (Expert)

Defense Acquisition University (DAU) - Various

Courses

EDUCATION AWARDS & HONORS

PhD, Information Technology - George Mason

University, Enrolled for Fall 2023

Master of Science, Information Technology -

Florida Tech, April 2016

Bachelor of Science, Information

Technology, Business Systems -

Kaplan University, 2006

Diploma, Web/Multimedia Management and

Webmaster - University of North Carolina –

Kenan- Flagler Business School 2003

Diploma - High School

Above & Beyond Award, presented by the

Marine Corps Network Operations and Security

Center (MCNOSC) Commanding General

The award reads: “For Leadership performance

Above & Beyond Excellence. Exceeding the

expectations of the United States Marine Corps

Enterprise Portal project. Successfully fielding

the Portal across the Marine Corps Globe

months before deadline. Breaking the

communication, organization, and management

barrier between Contractors and Government

personnel to get the job done and exceed

contractual expectations.”

Timely Award, Northrop Grumman/USMC

Marine Corps Systems Command

The award reads:” Commitment to excellence

and significant contributions. This was the first

award ever given by the company and the only

one was issued during the year.”

President’s List, Kaplan University

Scholarship, University of North Carolina Kenan- Flagler Business School

Valedictorian, High School

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