SHAH MOHAMMAD NILE

A professional with nearly ** years of comprehensive experience in IT support and security management, I bring a harmonized blend of technical prowess and security oversight to the table. My educational accolades from Kardan University and a CompTIA A+ certification is a testament to my foundational expertise in IT realms, including data connectivity and Microsoft Office applications, honed through roles at prominent

organizations like the Dollar Thrifty Automotive Group. My technical proficiency is matched by a solid background in security management, showcased during my tenure as a Security Manager at UNAMA's Central Regional Office in Kabul, where I fostered a secure and compliant operational environment. Leveraging bilingual proficiency in English and Dari typing, coupled with experience in maintaining secure and efficient

operational frameworks, I am poised to contribute a diverse and multifaceted skill set to your esteemed organization, fostering innovation and safety in tandem.

CERTIFICATIONS

CompTIA A+

WORK EXPERIENCE

Current Company Bloomberg Industry Group Date 08/05/2023 up to present

Title: Help Desk Support

Currently, I am working as a volunteer as a Help Desk Support in the tech department.

Manager Name: Adeel, Tareen

Email: ad0q9h@r.postjobfree.com

Cell: 571-***-****

Active Directory – make new user Accounts for new employees.

Windows Image.

Installed new systems and components according to service orders.

Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.

Dollar Thrifty Automotive Group January 2019 - December 2022

IT Technician

Assessed and identified issues and quickly resolved them to restore functionality

Maintained office PCs, networks, and mobile devices.

Set up PCs, projectors, and microphones for use in video conferencing rooms.

Installed new systems and components according to service orders and manufacturer instructions

Managed system-wide operating system and software deployments as well as related software upgrade problems.

Developed preventive maintenance procedures and schedules for on-site equipment.

Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.

Allied Universal LLC February 2017 - November 2018

Security

Completed full building and grounds patrols to spot and investigate concerns.

Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on the premises.

Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Directed guests around the building and answered accessibility questions.

Watched different facility areas from a central location via different CCTV feeds, obtaining maximum coverage of important areas.

Patrolled commercial property and associated parking garage.

Globe Tech February 2013 - March 2016

IT Support Specialist

Used ticketing systems to manage and process support actions and requests.

Created help desk tickets, troubleshot, and resolved desktop issues.

Provided Tier 1 IT support to non-technical internal users through desk-side support services.

Determined hardware and network system issues using proactive troubleshooting techniques.

Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

UNAMA January 2009 - November 2012

Security Manager, CRO

Afghanistan from Kept team compliant with security protocols and appearance standards.

Oversaw a team of security officers and managed scheduling and performance evaluations.

Conducted drills to keep security staff on alert and proficient with established plans.

Coordinated protective service operations with other emergency response agencies.

Developed improved training methods with a focus on public safety and officer awareness.

EDUCATION

06/2004 High School Diploma

Hakim Nasser Khsrow Balkhi High School - Kabul

SKILLS

English & Dari typing

Helpdesk Services

Microsoft Office applications

Data Retention

Case Support

Updating Software

Data Connectivity

Hardware and Software Configuration

English DEL program Graduated from Kardan, university

Application Installation

Service Desk Team Management

Graduated from world cultural & sports foundation Kabul, Afghanistan

Contact this candidate