IFTEKHAR UDDIN SHAHID

**** ********* **. ●Springfield Virginia 22150 ● 703-***-**** ● ad05df@r.postjobfree.com

Seeking a technical position using and enhancing the skills of analysis, design, implementation of Microsoft Windows Enterprise environment involving servers, workstations, System Management Service, Exchange Mail Services and Office Communicator applications.

SENIOR SYSTEM ADMINISTRATOR,

Skilled system analyst, detail-oriented IT development specialist and hands on leader with more than 24 years of experience working with the Federal and Defense Department. Department of state as Release Management Systems Administer, Incident Management Coordinator, NAVSEA Department of Navy as Logistic Analyst, Headquarter Department of Army Information Technology Agency as Remedy Administrator, Headquarter Department of Army Information Management Center (IMCEN). Successfully designed, developed and implemented complex database application solutions which provided cost savings of over $2.5 million for the Office of Chief of Staff of the Army compared to purchasing a third party solution with added maintenance. Dedicated professional with a Top-secret clearance, has worked with the Department of State and Department of Defense since October 1996 – April 2021.

PAST PROFESSIONAL EXPERIENCE

Release Management Systems Administrator, December 2020 – April 2021

Department of State, 2025 E St. NW, Washington DC, DMI (Digital Management, LLC) Contractor

Performs duties using provided tools to identify, mitigate risk and remove vulnerabilities from the desktops.

Deploy or manually install missing patches and updates on desktops and servers

Install and monitor Symantec Anti-Virus definition on desktops and servers

Maintains the established standard operating environment (SOE) for the desktops.

Deploy non SOE-D software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops.

Managing incidents within the ticketing system

Create reports using excel and SCCM queries

Run PowerShell scripts resolve issue with SCCM clients and WMI repository

Incident Management Coordinator, October 2016 – November 2020

Department of State, 2025 E St. NW, Washington DC, DMI (Digital Management, LLC) Contractor

Create and run Incident reports using ServiceNow for Incident analysis.

Performs duties using BMC Remedy IT Service Management to identify incident related issue

Perform Functional Admin request from staff using BMC Remedy IT Service Management

Performs Incident analysis for upper management using Microsoft EXCEL

Create and run incident report using BMC Remedy IT Service Management.

Logistic Analyst, June 2013 – May 2016

NAVSEA 00I, HQ Department of Navy, Navy Yard, Washington DC, TWD & Associates Inc. Contractor

Work with NAV-IDAS (NAVy Information Dominance Approval System), as ECH II ITPR Reviewer and approver (ECHelon II Information Technology Procurement Request).

SENIOR SYSTEM ADMINISTRATOR, BMC REMEDY ITSM 7.6.04, 2011 - 2013

Information Technology Agency (ITA) Headquarter Department of Army

L3-Startis Contractor

Responsible for maintaining the application and web servers running error free 24 hours a day

Maintain the system integrity

Manage Business Objects Enterprise Server Xi

Resolve user problems accessing Action Request System (AR System)

Direct the unresolved ticket issues to BMC support for investigation.

Analyze the solution provided by the BMC corporation and give advice for implementation

AR system encompass around 25000 customers and around 400+ concurrent active users

Maintain the user profiles and accounts in AR system

Maintain server’s integrity and administration

SENIOR SYSTEM ADMINISTRATOR, BMC REMEDY ITSM 7.6.04, 2004 – 2011

Information Management Support Center (IMCEN) Headquarter Department of Army

Titan/L3 Communication Contractor

Managed the AR System Enterprise Solution and maintained the systems constant integrity

Provide modifications and Workflow implementation including form design and workflow programing

Provided data mining services to report writers using Crystal Reports X and Xi

Design and developed Crystal reports for Management and AR System users

Maintain an active 10000+ AR System clients and around 250+ active users

Resolve user problems accessing Action Request System (AR System)

Direct the unresolved ticket issues to BMC support for investigation.

Analyze the solutions provided by the BMC Corporation and implement the solutions.

SENIOR SYSTEM ADMINISTRATOR, NAI MAGIC HELPDESK SOLUTION, 2001-2004

Information Management Support Center (IMCEN) Headquarter Department of Army

BTG/Titan Contractor

Provided Data Mining solution using Crystal Reports 7

Managed 100+ User accounts

Provide Database solutions to Information Management Support Center for Army Pentagon (IMCEN)

Create state of the art Inventory System for IMCEN to manage million dollar inventory

Created database solution to Invoice system for copier maintenance for vendor such as Cannon, Minolta, Sharp, Xerox, HP, Ricoh,

DATABASE ADMINISTRATOR, 1996-2001

Information Management Support Center (IMCEN) Headquarter Department of Army

Delta Research/BTG Contractor

Integrated existing Database into MS Access database to track Outgoing property from Pentagon which is actively being used by ITA Inventory Management Branch

Design and develop data bases in MS Access to IMCEN Clients like OCLL; Army Publication Division, Army Recreation Centre Pentagon, Equal Employment Office (EEO) Pentagon for Army

EDUCATION & CREDENTIALS

Took Courses in Project Management from School of Business, The George Washington University, Washington, DC and Already completed Intro to Project & Program Mgt; Project Mgt Governance; Statistics for Management; Organization,Mgmt. & Leadership; Risk Management; Cost Estimation and Control; Planning and Scheduling.

BBA, Computer Information Systems ● Haworth College of Business, Western Michigan University Kalamazoo Michigan ● 1993

Clearance: Top Secret (Active)

Special Skills:

Windows Server 2012, 2008, 2003, Installation, Administration, Troubleshooting

MS SQL Server 2012, 2008, Installation Administration, Troubleshooting

Business Objects Crystal Report Xi Server Installation and Administration, Troubleshooting

Desktop Services, Software Installation, Troubleshooting software issues, Network issues.

BMC Software Remedy ITSM 7.6.04, AR System Active Links and Filter Designer, Crystal Reports, MS Access, SQL, COBOL, PASCAL, RPG III, IV, MS Word, MS PowerPoint, Tomcat, Database Backend Table Designer.

Certifications:

BMC Software Certified Administrator BMC Remedy IT Service Management 7.6.04

Security +

ITIL V4

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