Technical Support It Technician

Alan P. Quiroz Larios

**** ********** **, ********* ** 22306 • 571-***-**** •

*****************@*****.***

Mission Statement:

Dedicated IT Technician committed to delivering exceptional technical support and solutions. With a strong passion for technology and a customer-centric approach, my mission is to provide reliable, efficient, and innovative IT services. Focused on diagnosing and resolving complex technical issues, my goal is to optimize system performance, enhance user experience, and contribute to the seamless functioning of organizations. Continuously expanding my knowledge and staying updated on emerging technologies, I strive to exceed expectations and empower users with reliable technology solutions. Education

Instituto Cibertec, Peru 2008-2012

B.S. Networks and Communications

Experience

CIP Finishes a Middle Company, Technician and Installer August 2020 – Present Fredericksburg, Virginia

Collaborated effectively within a team and independently to install home interior hardware, ensuring high- quality craftsmanship and attention to detail

Coordinated with team members, contractors, and clients to deliver exceptional results, meeting project timelines and exceeding customer expectations

St. George College, Helpdesk Tier 3 Specialist July 2013 – June 2018 Miraflores, Lima, Peru

Oversaw device maintenance and purchasing decisions, optimizing performance, reliability, and cost- efficiency. Conducted evaluations, selected devices, and implemented maintenance strategies, improving productivity and streamlining operations

Employed Hiren's Boot CD software for data recovery, efficiently retrieving and restoring critical data to minimize downtime and ensure business continuity

Implemented robust backup strategies and collaborated on comprehensive disaster recovery plans to safeguard valuable information

Delivered exceptional technology support to clients, guiding them in navigating and optimizing their use of third- party software solutions

Conducted informative demonstrations of new features, empowering clients to effectively leverage the software and enhance their operational efficiency

Proficiently repaired computers, diagnosing hardware and software issues, performing necessary repairs or replacements, and ensuring optimal functionality

St. Felipe Clinic S.A. Helpdesk Tier 3 specialist May 2011 – July 2013 Jesus Maria, Lima, Peru

Supervised the support team, leading the team in delegating work and consistently providing comprehensive reports to higher-ups, enabling informed decision-making and facilitating strategic planning

Orchestrated the administration of security servers, employing cutting-edge technologies to fortify defenses, conduct regular vulnerability assessments, and enforce rigorous protocols, ensuring the utmost protection of vital systems and confidential information

Facilitated the seamless integration of computer hardware and software with medical equipment, enabling healthcare professionals to fulfill their specific medical requirements, while ensuring optimal functionality, compatibility, and adherence to industry standards Additional Information

Certificates: Computronic Servers Specialist, CCNA certificate (2010), Google IT Support (in progress) Skills: Active Directory, Technical Support, Remote Support, IT Documentation, Data Backup and Recovery, Troubleshooting and Problem Solving, Network Administration, Systems Administration, Hardware and Software Installation.

Languages: English, Spanish

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