Helpdesk resumes in Maryland

Baltimore, MD
... switches, Wi-Fi routers), Selecting network equipment following industry standards and organizational needs • Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales ... - 2023 Nov 22

Rockville, MD
... I had experience in working as a Team Leader on an e-Procurement project, overseeing a team of 10 members Collaborating with the technical team to address and resolve issues Job Title History Worked as a Team Lead – Helpdesk and Functional for e ... - 2023 Nov 13

Beltsville, MD, 20705
... Support Technician 111 University of Maryland University College, Adelphi, Maryland June 1998 – September 2006 •Coordinating with Helpdesk to evaluate hardware and software solutions •Develop user manuals for Software and Hardware applications. ... - 2023 Nov 12

Silver Spring, MD
... and manage repair and inventory Provides first-class customer service and offers solutions to customers Logs tickets in the helpdesk tools Able to troubleshoot a variety of technology including mobile devices and provide solutions as needed • Managing ... - 2023 Nov 09

Baltimore, MD
... Helpdesk calls and create tickets using Remedy, support solution software. Managed Windows XP, 7 and Mac deployment project to more than 1200 users at the center. Troubleshot both hardware and software for Windows 10 and MAC systems. Ensured the ... - 2023 Nov 08

Glen Burnie, MD
... Maryland Health Connection, Baltimore, MD 10/2014–7/2015 Helps enroll low-income people in low-cost health insurance or Medicaid Client Servicing/Helpdesk Specialist ●Worked at a high-volume call center, handling about 30 calls per day; application ... - 2023 Nov 05

Laurel, MD
... Clothe Calls – Bowie Maryland January 2018 – January 2019 Admin/Helpdesk Specialist (Azure and Active Directory) Active Directory and Azure accounts management Respond to requests for technical assistance in person, via phone, chat or email. Log all ... - 2023 Oct 24

Hyattsville, MD
... •CompTIA Foundation of Cybersecurity (Coursera) High School Diploma Key Competencies •Splunk Alerts, Informatics, AutoSys, Helpdesk, Customer Relations Management Support (CRM), Technical Support, Problem Solving Skills, MS Office, SharePoint, MSP, ... - 2023 Oct 23

Laurel, MD
... Training of tier 1 & 2 helpdesk support staff; Troubleshooting of desktop & Network operating system components; Implementation of an enterprise virus plan with InnocuLAN Configuration of Windows NT workstations for application developers ... - 2023 Oct 23

Ten Mile Creek, MD, 20871
... Managed CMMi certified development, maintenance, and helpdesk teams of over 45 engineers and analysts. Advised C-Level management on IT strategy and policy. Trained and mentored technical managers and engineers. EDUCATION University of Maryland, ... - 2023 Oct 20