Helpdesk resumes in Frederick, MD

Germantown, MD
... and end users and incorporate their feedback Assist customer support team and users to troubleshoot and resolve system /helpdesk issues Work closely with other system's counterpart personals and assist them in their requirements and system/helpdesk ... - 2016 Aug 05

Germantown, MD
... Dates on Assignment: April 2012 to April 2015 Notice to Proceed / Project Completion Date: May 2012 to November 2015 Professional Duties: IT & Troubleshooting: Worked closely with in-house IT Helpdesk and Systems Administrator on a regular basis to ... - 2016 Jul 25

Frederick, MD, 21704
... Office, SharePoint, computer tools and utilities •Expert in Helpdesk policies and procedures, end-user administration, and managing Tier-3 support •Implemented and enforced information technology policies and procedures for the Government client. ... - 2015 Nov 20

Keymar, MD, 21757
... - 1995 Freeport., TX) Managed 10 member Department Expanded network to 850+ user and 15 Netware Servers Implemented IS Helpdesk with user feedback module Lead ISO 9002 Internal Audits Upgraded site telephone network to 3 modes & 900+ stations Lead ... - 2015 Jan 08

Hagerstown, MD
... Project Manager, Testing, Training & Documentation, Helpdesk (2005 - 2006) . Ensured timely delivery of quality-tested software, user documents and training, and helpdesk services for customers across six states. . Setup and managed multiple teams ... - 2014 Sep 15

Middletown, MD
... Enhanced internal process improvements to gain efficiencies in helpdesk support. . Conducted outreach projects to improve public image of the department. WorldCom, Ashburn, VA 1999 - 2002 Global Web Hosting and Co-location Product Manager Launched ... - 2014 Jun 18

Ijamsville, MD
... and training junior IT staffs and student workers Helpdesk Support Specialist (05/2002 - 05/2005) Provided helpdesk technical support to SEU faculties, staffs and students 07/2001 - YABT, Organization of American States 05/2002 Washington D.C. ... - 2014 Jan 20

Leesburg, VA
... Nov 2012 – July 2013 Provide overall direction for two projects teams supporting FEMA’s Grants Program Directorate Branch (GPD) • Systems team supports web-based Non-Disaster Grant application by: Manning Helpdesk for grant applicants, grantees and ... - 2014 Jan 20

Mount Airy, MD
... Oversaw helpdesk expansion from a two person operation to a total of 40. . Reviewed resumes, managed coworkers, and coordinated between the Customer Care Center and the home office in Irvine, CA. . Maintained center's call tracking software and ... - 2014 Jan 13

Mount Airy, MD
... •Identified and documented issues, created performance metrics, and successfully implemented a plan to improve helpdesk efficiencies. Reduced callbacks by 60%. •Created a team environment, which supported a “do it right the first time” culture. ... - 2014 Jan 11