Sales Manager
Resume:
Stuart F. Wilkins, Jr.
Frederick, MD 21701
****************@*****.***
www.linkedin.com/in/stuartwilkins/
Senior manager with extensive experience leading successful teams in
operations and other business process services for various fortune 500
companies, state government and small businesses. Highly adept at
building organizations, program management, reducing costs, opening new
geographies and managing through periods of change. Strong leadership,
communication and conflict resolution skills. Managed business
operations, client solution programs, pre-sales support and direct sales
efforts. Provides leadership through effective people and problem
solving skills with the ability to communicate at all levels.
AREAS OF DEMONSTRATED EFFECTIVENESS
. Executive Management
. Budgeting and Profit/Loss Responsibility
. Staffing Resources
. Strategic Planning
. Implementation of Marketing and Sales Initiatives Both Domestic and
International
. Coordination Between Teams of Technical Resources and Business
Stakeholders
. Program Management
. Client Satisfaction Improvements
. Contract Negotiations
PROFESSIONAL EXPERIENCE
Information Builders, Frederick, MD
Present
Account Executive
Responsible the Mid-Atlantic region selling business analytics/intelligence
software to higher ED, state and local governments while managing existing
clients.
. Conducted C-level sales meetings providing added value and detailed
cost cutting initiatives using software solutions.
. Solved client support issues resulting in higher client satisfaction
Automatic Data Processing (ADP), Frederick, MD
2010 - 2013
District Sales Manager
Oversaw Mid-Atlantic region selling human capital management solutions to
state and local governments while managing existing clients.
. Conducted C-level sales meetings providing added value and detailed
cost cutting initiatives using platform-as-a-service solutions.
. Ranked number one on the east team in the public sector vertical U.S.
markets 2012, achieved $18 M in revenue.
. Solved client support issues resulting in higher client satisfaction
and an improved retention rate by 100% enabled client references and
up sale solutions.
. Managed internal stakeholders and client issues to solve complex
support opportunities.
aFFILATED cOMPUTER sERVICES, Germantown, MD
2007 - 2009
Business Development Director
Expanded business process outsourcing services to the Department of
Education using several methods including marketing, networking and
strategic selling while assisting with $2 B dollar student loan contract.
. Developed marketing strategies and account plans for the Department of
Education while strengthening relationships with key partners and
stakeholders to enhance product offerings to the client.
. Obtained task orders for additional revenue.
Systems Consultant Manager
Appointed team of consultants that oversaw 300 internal and external change
control requests for the Department of Education, Federal Student
Administration. Directly interfaced with the customer for reporting,
troubleshooting,
Stuart F. Wilkins, Jr.
Page 2
strategizing on managing their needs and requests. Ensured quick resolution
through interfaces with operations, production and web support.
. Assisted Vice President of Information Management with special
projects and tasks to improve customer relations and ensure contract
renewal.
. Obtained 500% reduction in client system changes resulting in higher
client satisfaction.
. Managed college internship program to improve company intranet website
& system filing
State of Maryland, Department of the Environment, Baltimore, MD
2003 - 2007
Assistant Secretary for Business Operations (Chief Operating Officer)
Managed 100 employees for business operations encompassing the Offices of
Budget, Information Technology, Fair Practices, Human Resources and
Administration Employee Services. Oversaw $360 M capital and general funded
budget. Led all personnel, fiscal and administrative support services for
the department Served as agency liaison to the Maryland State Board of
Public Works.
. Led Information Technology department and major database
consolidation project of 177 different databases reduced to 3.
. Reduced operating budget of $100 M by 20% over a four year period
while improving services.
. Assisted the Secretary in finding additional funding sources and
promoting agency's mission, initiatives and directives to the public,
businesses and Maryland General Assembly.
. Enhanced internal process improvements to gain efficiencies in
helpdesk support.
. Conducted outreach projects to improve public image of the
department.
WorldCom, Ashburn, VA
1999 - 2002
Global Web Hosting and Co-location Product Manager
Launched international operations, developing and deploying managed web-
hosting products to Canadian, European and Asia Pacific regions.
. Created communications and strategies for all global activities
centered on web hosting.
. Established recurring revenue streams for each region while
maintaining product quality and scalability.
Enterprise Product Manager
Delivered Enterprise product for web hosting sales force. Strengthened
NT/Solaris product sets to maintain cutting-edge web hosting, offering
hardware/software and services product in the hosting industry.
. Generated product revenue an estimated at $3 M monthly.
. Implemented new web hosting and Co-location sales position.
Regional Account Manager
Newly created position selling MultiMeg connectivity, Co-location,
MultiHost product set and Enterprise Class hosting solutions to customers
in the Southern U.S.
. Generated an average minimum $25,000 for monthly recurring revenue;
met quota increase of 800%.
. Upgraded existing clients services to strengthen client loyalty.
EDUCATION
MBA, Concentration: Management, Mount Saint Mary's College, Emmitsburg, MD
B.S. Business Administration, Columbia Union College, Takoma Park, MD
A.S. Communications, Dutchess Community College, Poughkeepsie, NY
MEMBERSHIPS/INTERESTS
Current board member, Saint Johns Catholic Regional School, Frederick, MD
Current Frederick County, Maryland IAABO Certified High School Basketball
Official
United States Security Clearance Level 5C 2008
Basketball & Baseball Coach, Ballenger Creek Athletic Association 2000-
2005, 2012
President, Parish Council St. Josephs on Carrollton Manor 2003 - 2004
State of Maryland Governor-Elect Ehrlich IT Transition Task Force 2002
Contact this candidate