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Philadelphia, PA
... Provided feedback that many issues escalated to application support were due to user errors and additional training would reduce operational users’ usage of department resources IT Helpdesk Analyst December 2019- January 2021 Part of a team that ...
- 2023 Dec 28
Lansdowne, PA, 19050
... Worked as a helpdesk representative, assigning tickets to technicians to provide technical service to clients. Records Manager The United States Third Circuit Court of Appeals - Philadelphia, PA - September 1996 to August 1998 Maintained records, ...
- 2023 Dec 28
Philadelphia, PA
... inspected and maintained wires and cables Helpdesk & Troubleshooting Support Manage tier 1-3 helpdesks for personnel training within the Continental United States Wrote, designed, and produced a trouble ticket system for users experiencing system ...
- 2023 Dec 04
Philadelphia, PA
... Core competencies include: Continuous Improvement Lead Workday HRIS Expert Executive Promotions Strategist Global Hybrid Executive Advisor Workflow Strategy, Planning & Prioritization Tier 1&2 Helpdesk Advisor Relationship Management Business ...
- 2023 Dec 02
Delran, NJ
... Support and resolve helpdesk tickets. Worked on Linux OS environment. Planned and coordinated Oracle 10G upgrade Troubleshoot FI/CO & HR Basis issues Performed data migration Applied Oracle patches Developed and maintain documentation. Managed ...
- 2023 Nov 30
Sicklerville, NJ
... Handle an average of 30 helpdesk calls a day. Adept with troubleshooting Trakland/TL_RF inventory systems. Technical Skills Testing tools: Selenium Webdriver Languages: Java, SQL Test Frameworks: Junit, TestNG, Data Driven Framework, Cucumber Bug ...
- 2023 Nov 27
Browns Mills, NJ
... Virtualization • Windows Clustering, Servers, Storage • Helpdesk Management Customer Service • Troubleshooting Performance Issues • Standardization • Cost Reduction PROFESSIONAL EXPERIENCE State of New Jersey Dept. Human Services, Trenton, New ...
- 2023 Nov 22
Philadelphia, PA
... IT Helpdesk Lead Analyst Training and Monitoring: Trained and mentored new team members. Provided professional shadow experiences. Tracked and reported avaya metrics to team managers and department heads. Provided real-time feedback to help-desk ...
- 2023 Nov 18
Levittown, PA
... Traveled to Bangalore, India multiple times to train level 2 and level 3 helpdesk users. Related databases: Oracle, Sybase, SQL Server, SQL / SQL Plus scripting. UNIX: navigation, file storage and manipulation and basic scripting, and extensive use ...
- 2023 Nov 04
Burlington, NJ
... Query Helpdesk for automation systems for data discrepancies, pay problems, benefit issues, and determine procedural requirements for fixes.Analyzed, research, and interpret guidelines and policies in place. Knowledge of civilian human resources ...
- 2023 Oct 04