KARL D. JONSSON,

ad1c6j@r.postjobfree.com 732-***-****

A Microsoft and Vmware Certified Engineer known for implementing technology initiatives that bring about substantial cost savings through virtualization, automation, and security. Offers a full understanding of Windows, virtualization environments, with demonstrated ability to thrive in dynamic, fast-paced environment.

Virtualization • Windows Clustering, Servers, Storage • Helpdesk Management

Customer Service • Troubleshooting Performance Issues • Standardization • Cost Reduction

PROFESSIONAL EXPERIENCE

State of New Jersey Dept. Human Services, Trenton, New Jersey • October 2009-Present

Consultant: Working with internal IT staff on systems upgrades and improvements.

• VMware administrator 6.0

• Nutanix hyperconverged

• Converting physical servers to Virtual Servers

• Upgrading Active Directory from 2003 to 2012

• Managing Dell servers and storage

• Creating standardized Windows Server 2008/2012/2016 servers

• Creating standardized Windows 8 images for desktops

• VDI implementation

• Working on server consolidation for cost savings and improved reliability

Army Contracting Command, Fort Dix NJ 2010-2014

Consultant: Working with internal IT staff on systems upgrades and improvements.

• VMware Administrator (VCP 5.0)

• Security management

• Solaris Administrator

• Windows Administrator (2012 MSCE)

• Lotus notes Administrator

Musical Heritage Society, Oakhurst, New Jersey • April 2009-2010

This online discount music club is the country’s largest classical and jazz club with 100,000 members.

Consultant/Acting IT Manager: Managing the website and datacenter operations. Working closely with the different groups to improve aging systems and infrastructure. Implemented cost savings of around 10k per month by the following:

• Changed out their ISP to a lower cost provider and added redundancy.

• Switched phone carriers, consolidated phone bills and reduced lines.

• Implemented VMWare ESX Server, ESXI, ESX 2.0.

• Found better quality lower cost technology for CD manufacturing.

• Reduced staff by implementing managed services.

• Improved backups using Acronis Enterprise Suite

• Switched our the PBX phone systems to an asterisk based Voip system,

• Changed hosting providers to a cloud based host improving performance and lowering cost.

• Implemented energy saving policies and procedures.

BARNES & NOBLE.COM, Monroe, New Jersey • 1999-2009

This online bookseller is the Internet’s premier destination for books, music, DVDs, video games, and related products and services. It employs about 10,000 people and generates revenues of $500M/year.

IT Manager / Senior Systems Engineer: Managed the company’s operations and fulfillment systems. Worked closely with Operations, Development, Network, and DBA groups in managing backend systems and datacenter operations. Traveled extensively to set up, oversee, and provide continuous support (24/7) for 3 distribution centers in Tennessee, New Jersey, and Nevada. Managed up to 9 people.

Set up nationwide operations and fulfillment systems, comprised of 800 servers, at remote vendor locations across the country in less than 1 year.

• Designed, installed, and managed multiple remote data centers and warehouses.

• Managed, designed, documented, and configured Windows 2008/2000/2003 servers and domains including production, integration, and development environments.

• Supported remote customer service call centers over VPN and terminal services.

• Implemented cost savings measures using Vmware ESXi 3.5 and Virtual Server 2005. I was able to reduce the total number of physical servers by virtualizing older servers.

• As a Microsoft early adopter setup one of the first production active directory environments 10 years’ experience with multi domain AD environment.

• Setup and support IIS based application and web servers for internal and external websites.

• Exchange 2003 and 2005 cluster migration setup and support.

• Reuse reclaimed servers from virtualization at remote sites as upgrades.

• Responsible for 40 SQL2000 clusters.

• Setup 2000 SQL database clusters for production and QA.

• Worked closely with DBA’s in troubleshooting performance issues.

• Switched our support contract from HP to third party support for half the cost and added support coverage.

• Strong Troubleshooting background in windows and application support.

• Prepared documentation for Sarbanes Oxley security audits.

• Deployed SMS 2003 to our environment for inventory, remote control and security purposes.

• IT manager for distribution centers in Memphis TN, Monroe NJ and Reno with 7 IT direct reports.

• Up to %20 travel to our supplier and distribution centers.

• Project Management, setup and supported remote installations of servers and equipment at remote sites. This included coordinating outside vendors, such as telecom, various networking and support groups, budgeting of the projects and overall ownership.

• Configured complicated scripts to automate installation of complicated applications to desktops and servers.

• On Call 24/7-365

• Network Operations Support Datacenter.

• Manage and maintain 800 servers utilizing Compaq Insight manager and HP Openview for monitoring.

• Managing HP Storage works and EMC symmetrix storage area networks with Brocade, Cisco and McData switches. Total managed environment exceeds 30TB in raw disk capacity.

• Manage, design, document, rack, and configure Windows 2008/2000/2003 servers and domains including production, integration, and development environments.

• Deploy Software and applications to Servers including custom applications and management applications.

• Troubleshoot performance issues on servers using perfmon and historical baselines.

• Manage security patches with WSUS and Shavlik.

• Manage and Maintain 2005 virtual servers and Vmware Esxi Servers.

• More cost savings, by reducing staff and closing locations while still providing the same level of support.

• Support remote customer service call centers over VPN and terminal services.

• Installed and manage WAN, RAS and VPN Servers and policies.

• Design, install and manage multiple remote data centers and warehouses.

• Worked the helpdesk to deploy and support desktops and Laptops for hundreds of users.

• Set up and imaged desktops and laptops.

Key Contributions:

• Lowered purchasing, maintenance, and replacement costs significantly by virtualizing servers.

• Eliminated aged servers at remote sites by reusing newer servers freed up from virtualization.

• Obtained added support coverage at half the cost by switching from HP to third-party support contract.

• Reduced staffing needs with the automation of software installations (complicated scripting) and through the standardization and automation of client PCs.

• Ensured availability and improved efficiency through the ongoing monitoring of systems using perfmon and historical baselines.

• Provided a stable and secure networking environment by ensuring client systems remain up to date with software patches and other protection.

• Provided same level of customer support even while reducing staff and closing locations.

EDUCATION / CERTIFICATION

Information Systems • Mercer Community College • West Windsor, New Jersey

Microsoft Certified Systems Engineer, VCP, Comptia Security +, Solaris Certified Systems Aministrator

TECHNICAL SKILLS

Dell HP Server Line – all DL, BL models • HP Storage EVA • MSA • Apple Desktop / Laptop

Windows 2000 / 2003 / 2008 / 2012 Enterprise • Clustering • VMware ESX • OSX • Redhat • SQL

Com+ • WSUS • Hyper-V •

Apple Storage • X-serve Raid • EMC/Clarion • Cisco SAN • Brocade SAN

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