Laneesha Sullivan

T: 267-***-****

E: ad09v3@r.postjobfree.com

LS

Summary

I’m highly skilled in project execution with a proven record of successfully managing the full-cycle implementation from initiation to close. I demonstrate strong problem-solving, organization, communication, and technical skills to surpass client expectations. I’m comfortable leading and collaborating with a team. I leverage 3 years experience utilizing several project methodologies and frameworks to get the job done. I capitalize on opportunities to learn and improve, automate processes, and streamline workflows in a fast-paced environment. I produce outstanding metrics, provide cross-functional support and celebrate milestone achievement and team success. Skills Organizational: Leadership, teaching/ training/proctoring, reporting, troubleshooting, Network Infrastructure Support, user management, network configuration support, security implementation, coaching, updating knowledge-bases, collaboration, research, mediation, conflict resolution, written communications, deductive reasoning/investigation.

Tools: Desktop/Laptop/, printer, projector, doc-cam, smartphone, Bluetooth, Browser

(Safari,Chrome / Firefox / IE), VPN, router, switch, modem, hotspot configuration, Google office Apps, Asana, Jira, MS Projects, Office 365, Confluence, GPT, Stability Diffusion, Slackbot, Slack, Discord, Notion, Google Meets, Google Chat, Microsoft Suite, Microsoft Teams, Chrome apps, mobile apps, Sharepoint web portal, Adobe, Citrix, WorkDay, Remedy, iProcurement, Snappy, LMS Instructional Media: Schoology, Zoom, Apple TV, YouTube, Nearpod, Flocabulary, BoomCards, kickboard, e-Schools, PowerSchool, iReady, Parent-Square, NumberWorlds, Wonders Systems: Windows (all clients), Android, Mac OS, iOS Relative

Experience

Project Coordinator @ ChessMoves LLC

Atlanta, GA July 2021 - Present

I demonstrate proficiency in project documentation, stakeholder communication, risk management, project execution, and quality assurance. Chess Clock Mobile App (iOS and Android)

Project Documentation and Organization: Effectively documented and organized projects, including scope, budget, milestones, product specifications, and meeting minutes, using Confluence, G-Suite, and Notion.

Stakeholder Communication: Led cross-functional communication amongst all stakeholders to obtain requirements, establish expectations, gain approvals, and provide status updates within a matrix organization. Utilized a range of communication tools like email, Slack, Jira reporting, Discord, Teams, and Google Chat.

Project Execution: Executed projects with precise adherence to stakeholder requirements, budget, and timelines. Documented and streamlined processes, and automated workflows in Jira, Slack, and Google Chat to support an agile work environment. Risk Management: Assessed, avoided and/or mitigated risks. Held the team accountable through daily stand-up ceremonies, sprint-planning, retrospectives, and consistent board updates.

Onboarding: Created, updated, and delivered the onboarding process and documentation for collaborators. Used smartsheets and office 365 to facilitate a well documented, replicable and effective onboarding and training process.

WordPress and Mobile App Companion Development

Project Documentation and Organization: Similar to the first project, effectively documented and organized projects to include scope, budget, milestones, product specifications, and meeting minutes using Confluence, G-Suite, and Notion.

Stakeholder Communication: Led cross-functional communication amongst all stakeholders, employed effective project communication tools, and demonstrated proficiency in stakeholder engagement.

Project Execution: Executed projects with precise adherence to stakeholder requirements, budget, and timelines, including documentation and workflow automation. Quality Assurance: Provided Quality Assurance testing to ensure deliverables aligned with product specifications and stakeholders' expectations. Technology Support and Mentoring Program for Elderly Project Documentation and Organization: Effectively documented and organized projects, including scope, budget, milestones, product specifications, and meeting minutes using Confluence, G-Suite, and Notion.

Stakeholder Communication: Led cross-functional communication amongst all stakeholders, Risk Management: Expeditiously avoided and/or mitigated risks. Held the team accountable through weekly stand-up ceremonies, sprint-planning, retrospectives, and consistent lesson plan and client feedback updates.

Project Manager @ Willa’s Tree Studios LLC

Philadelphia, PA March 2014 - March 2015

I effectively executed key project management functions, including planning, resource management, stakeholder communication, risk management, post-project evaluation and continuous improvement. Additionally, I championed event coordination and stakeholder engagement.

Book Launch (Ziggie’s Tales - Ziggie’s Big Adventure by Kathleen Wainwright) Project Planning: Developed and executed a detailed project plan that outlined clear objectives, budget, timelines, risk assessment, resources, and constraints. Progress Management: Drove project progress while managing adherence to budget and schedule. Determined risk factors and employed proactive measures to avoid and/or mitigate negative impacts.

Promotional Activities: Planned and executed promotional activities for the book launch, including book signings, author interviews, social media campaigns, and outreach to schools, libraries, and relevant organizations.

Stakeholder Communication: Executed daily progress reports to stakeholders, addressing concerns or queries and ensuring alignment with the author's vision and goals. Evaluation and Improvement: Employed evaluation tools, (i.e survey monkey), post-launch to be used by stakeholders. Analyzed feedback and data collected to identify areas for improvement and effectively close the project.

Book Marketing Campaign (Summer in the City by Kathleen Wainwright) Marketing Strategy: Expanded marketing for "Summer in the City" to intensify the book's visibility and access. Developed a comprehensive marketing strategy outlining goals, target audience, messaging, and promotional tactics, demonstrating strategic planning skills. Resource Management: Created and managed the marketing budget, allocating resources effectively for various initiatives.

Digital Marketing: Managed digital marketing by implementing and overseeing website development, social media campaigns, email marketing, and online advertising. Traditional Marketing:Planned and executed traditional marketing activities, such as book signings, readings, school assemblies, and collaborations with local bookstores and libraries. Media Relations: Managed relations, press releases, and media outreach to generate media coverage and interest in the book, managed external communications and all PR activities. Promotion in Schools: Strategized to promote the book in schools through author visits, assemblies, conferences, workshops, and more. Provided proactive outreach and facilitated opportunities for stakeholder collaboration and engagement. Research and Analysis: Consistently researched marketing trends in the children's book industry, delivering competitive outcomes by gathering and analyzing data for informed decision-making.

Contact Service Representative @ Internal Revenue Service Phila., PA — December 2016- December 2018

I developed a comprehensive understanding of tax laws, regulations, and procedures, laying a strong foundation for effective project management. My role encompassed providing taxpayers with accurate guidance while adhering to federal tax codes, treaty laws, filing requirements, and various tax form instructions for domestic taxpayers. I received promotion to a role as International Tax Representative where I navigated the complexities of international tax laws, regulations, and compliance in effort to address the tax needs of multinational corporations, expatriates, and individuals with cross-border financial activities. Individual Contact Service Representative

Compliance Assurance: I ensured strict compliance with reporting and disclosure requirements by meticulously eliciting sensitive, personal, and financial information from taxpayers. This included handling cases related to innocent spouse determinations, bankruptcies, or other concealed information, such as additional sources of income or overpayments. Data Research and Analysis: I navigated sharepoint other databases to research, develop, analyze, and evaluate records pertaining to the unique circumstances of each taxpayer inquiry. This involved using data analysis skills to inform and advise, answer inquiries, and resolve problems.

Tax Liability Assessment: I effectively computed and advised on tax liability and probable assessments for complex tax cases involving diverse sources of income, including self-employment, itemized personal and business expense deductions, carryover of capital losses, and investment credit from prior years. This required in-depth knowledge of the tax code and precedent, showcasing strong research and analytical capabilities. FEMA Project Team Member: Navigated FEMA’s intake registration system to verify applicant information, enter the type of assistance being requested, update data and provide application statuses. I managed a high volume of inbound calls from survivors and/or their loved ones. Distributed information regarding disaster prone sites and emergency relief plans. I requested additional assistance for survivors, including but not limited to, lodging, food and utility services. International Tax Representative

Regulatory Expertise: Leveraged a deep understanding of international tax laws, regulations and relevant treaties to revenue services for a variety of taxpayers. Client Relationship Management: Building and maintaining relationships with international clients is a core responsibility.

Analytical Skills: International tax work requires a keen eye for detail and the ability to analyze complex financial data.

Cultural Sensitivity: Working with international clients requires cultural awareness and sensitivity, which is increasingly important in a globalized project management environment. Deadlines and Time Management: International tax work often involves meeting strict filing deadlines.

Information Technology Support Analyst/ Team Lead @ Davita Dialysis Inc. Berwyn, PA — July 2006- November 2009

Leveraged valuable skills in problem-solving, remote support, knowledge management, and project management. Applied my expertise in coordinating and managing projects to achieve successful outcomes.

IT Helpdesk Lead Analyst

Training and Monitoring: Trained and mentored new team members. Provided professional shadow experiences. Tracked and reported avaya metrics to team managers and department heads. Provided real-time feedback to help-desk analysts. Shared and reviewed performance metrics with teammates driving continuous improvement. Coordinated team meetings and celebrated both individual and team success.

Problem-Solving and Data Analysis: Navigated various databases and software programs to develop, analyze, and evaluate records leveraging trong deductive reasoning and investigative skills.

Technical Support: Provided remote technical support using various tools and methods, within a call center environment for internal employees, doctors/business partners, and dialysis technicians. Achieved top-rated customer service ratings while handling 30-50 calls per day using Snappy, Reggie, DUCK, and other proprietary case management applications over Davita's VPN.

Issue Resolution: Identified and resolved technical issues faced by end-users. Diagnosed problems, researched solutions, and guided users through troubleshooting steps, educated callers using basic terminology, clear language and, most importantly, VIP service with a smile establishing connection and rapport, driving adoption and reducing repeat calls.

Knowledge Base Management: Documented and updated CRM tickets and various knowledge bases both Support team and end user reference. Davita 411 Project (Assistant Manager)

Project Management: Managed a project that aimed to enhance communication across all departments and provide quick access to work-related information for over 50,000 employees. Acquired buy-in from department heads, tracked data regarding Davita 411 website traffic, calls, emails, and chat inquiries, aligning with project management showcasing skills in stakeholder engagement, data tracking, and communication management.

Pathfinder Project Team Lead

Project Coordination: Led technical support initiatives for multiple new acquisition facilities. Communicated daily with stakeholders, executed onboarding processes for each clinic, and managed technology incidents and service requests. Demonstrated project coordination, stakeholder engagement, and issue resolution abilities. Disaster Support Team Lead

Emergency Support Team: Formed and led an Information Technology Emergency support team during hurricane season. Provided crisis management services to our patients and their families. Coordinated temporary and permanent dialysis center placements, managed records and authorization transfers, and facilitated personalized transitions. Documented and shared feedback with stakeholders. Additional

Experience

Intern/Temp

English Language Arts Teacher @ Philadelphia Charter School for Arts and Science (String Theory Schools)

Phila., PA — August 2022- May 2023

Math Interventionist @ Mastery Charter Schools

Phila., PA — July 2019- February 2022

Early Interventionist @ Northeast Behavioral Health- TLC Too Phila., PA — December 2018- June 2019

As a dedicated and results-driven educator, I have honed a diverse skill set that translates seamlessly into the realm of project management. Throughout my tenure in teaching, I have consistently demonstrated the ability to plan, execute, and oversee a wide range of projects. Established a Culture of Academic Excellence:I have a proven track record of effectively teaching academic content. Notably, I am responsible for achieving an increase of over 75% in fifth-grade English Language Arts benchmark scores and over 80% in tier 3 students' math benchmark scores. I integrate technical tools into my instructional approach to enhance lessons, engage students, and drive academic performance. This strategy includes the use of Apple TV, Clever, Jira, Flocabulary, online interactive curriculum, StoryWorks-online, NearPod, Brain-pop, iReady, NumberWorlds, YouTube, Blooket, and Boom-Cards. Classroom Management: I employ a balanced approach to behavior management, using both positive and negative reinforcement as deemed necessary to maintain a productive and respectful learning environment. This success is attributed to my dynamic and safe learning environment built on the principles of CHAMPS Behavior management, Instituting and Maintaining Structure and Accountability: I have been instrumental in instituting and maintaining a structured and accountable educational environment. This includes setting high academic expectations, fostering a culture of accountability, and building rapport with students, families, and the community. I achieve this through active listening, patience in explaining technical concepts in non-technical terms, and clear, culturally responsive communication.

Collaboration: I effectively collaborate with colleagues, both on my grade teams and interdepartmentally. This includes accessing relevant documents and information using sharepoint or onedrive when applicaple. Providing thoughtful, in-depth input for Individualized Education Plans (IEPs) and social-emotional behavioral scales using office 365, documenting and tracking projects in Jira, implementing a weekly reading challenge, preparing and distributing homework packets, conferencing with families, and actively participating in community events. Defense Logistics Agency, Naval Base

QCLC/D Intern 06/16- 08/16

Sullivan’s Academic Prep Phila., PA

Elementary Literacy Tutor 03/14- 3/17

Temple University, College of Education Shimada Resource Center: Office Assistant (Work-Study) 01/2014-12/2014

Children of America New Britain, PA

Pre-K Assistant Teacher- (Temp) 08/2012-05/2013

Education Temple University

Bachelor’s of Science Early Childhood/ Special Education Major — 2017, Project Management Certification

HDI Help-desk Certification

Rise-The Mom Project Scholarship Recipient

Kappa Delta Phi International Honor Society, Alpha Alpha Nu Golden Key International Honor Society

National Society of Collegiate Scholars

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