Human Resources Customer Service

Jennifer Saulino-Bernard

**** ******* ****** ************, ** 19115 *****************@*****.*** 267-***-****

Dynamic Human Resources professional with an extensive background and high level of experience in Operational Human Resources and Talent Acquisition. Possess a positive attitude, a drive to succeed, quick learning ability, excellent customer service and communication skills, a high level of energy, resilience, flexibility, professionalism, and determination. Easily adaptable to new systems, processes and procedures, and willing to engage in dialogue and make recommendations for creatively solving problems with proven success handling multiple responsibilities and projects in high-pressure environments.

Core competencies include:

Continuous Improvement Lead

Workday HRIS Expert

Executive Promotions Strategist

Global Hybrid Executive Advisor

Workflow Strategy, Planning & Prioritization

Tier 1&2 Helpdesk Advisor

Relationship Management

Business Partnership

Learning and Development

Financial Reporting & Analytics

Purchasing & Vendor Relations

Quality and Compliance

Project Management

Employee Engagement

Onboarding and Off boarding

Recruitment

Team Building

Policies and Procedures

Employee Relations

SOP Implementation

Korn Ferry International/RPO Alcon

Professional Recruiter July 2021 to present

oManage requisitions and candidates in our ATS (Workday); full lifecycle recruitment (end-to-end) for high volume (various job levels/functions/titles) requisitions including sourcing and using internal and external recruitment tools to attract and find top talent.

oCreate and extend offers to candidates; conduct phone screens; source talent; follow TA recruitment policies and procedures; schedule interviews/screens with candidates; conduct recruitment strategy meetings with hiring managers

oConduct phone screens with internal, external, and contingent worker candidates.

oEducate hiring managers on creating and editing job descriptions- which should follow the Alcon minimum requirements for each position.

oPartner with the HR Business Managers and advise on the correct compensation levels for each position used on the job requisitions.

oMetrics documentation weekly and monthly for are leadership meetings on excel spreadsheets. Making sure we stay consistent in Alcon by utilizing the correct forms for compliance and following the recruitment process and timelines.

oAssist the Diversity & Inclusion team on "underutilized roles" within the company and on the position in Workday.

oAssist the Associate Recruiters as needed on the recruitment process, serve as mentor when needed to visually walk them through the process in Workday.

oAssist on process improvement and train the trainer activities within the recruitment internal team

My role as a Professional Recruiter is full-cycle recruitment is presently in the MTO manufacturing area supporting three locations in the east coast. Prior support was with FAITH, Finance, Accounting, Information Technology, and Human Resources. We partner across the company with our hiring managers, HR partners and other stakeholders to execute strategies to source, attract, onboard, and retain high quality talent for technical, leadership, and professional positions. In addition to talent acquisition activities, I have supported some yearly projects within our Sales and Early Talent Teams, as needed.

GSK Pharmaceutical Philadelphia, PA

Position Specialist/HR Advisor November 2019 to July 2021

oFacilitate a strategic conversation with the hiring manager in the spirt of a modern employer to determine the best talent solution.

oDetermine if the job is a new role and requires a job evaluation, including data gathering for the evaluation and subsequent population of the job requisition with the required job description, salary range, geography, etc.

oTriage the role to the Primary Recruiter which requires that the Position Specialist have visibility to recruiter requisition volume, and interfaces with the Recruitment Team Lead for decision making alignment.

oSchedule strategy meetings between the manager and Primary Recruiter.

oUnderstand and deliver services against Global Value Stream Metrics and standards.

oServes as subject matter expert on Position Management to ensure excellent customer service is always delivered and ensuring principals of Position Management & Supervisory Organizations are adhered to in Workday working with Global Workday support as appropriate.

oFacilitate GSK relationship with external virtual talent pools; evolve to talent matching specialists.

oPartner with recruiters to facilitate the development of external virtual talent pool.

oMaintain relationship of GSK with virtual talent pool via messaging, webinars, news stories etc.

oTrack KPI’s and talent maturity linking recruiters with key external talent.

oEmploy case management system effectively to ensure efficient case delivery and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure

oDeliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.

oTake ownership for all relevant Service Operating Procedures to ensure they are fit for purpose and governed according to accepted Global standards.

oPartnered with Compensation on Job evaluations, regrading role in Workday

oImplemented continuous improvement, coaching Recruitment team on pre-hire processing.

oAssisted with Hiring & Onboarding guides supplied to Hiring Managers

oTested New Recruitment Workday updates

oRecruitment Support for Internal candidates

oAttended weekly and quarterly recruitment meetings for gaps and improvement with Leadership team

oStreamlined position management processes for leaders enabling them to meet their business objectives

oCoaching on Job description for new hiring managers

oServe as a Workday Subject Matter expert for complex issues when processing pre-hire and onboarding transactions

GSK Senior Human Resources Generalist March 2015 to October 2019

oLead, oversee, and develop HR consultants managing hundreds of inquiries from GSK businesses amidst COVID-19 pandemic support.

oHandling calls, chat and web-based inquiries on a Tier 1 Support center platforms

oHandled escalations and advised on how to Troubleshoot

Updating Standard Operating Procedures

oAssisting weekly as a Floater/Advisor representative for the CSC department – rotation

oConducting daily huddles with internal teams for departmental improvements

oCreated and worked on HR Support scheduled for the team member for continuous coverage on the platforms

oWorkday reporting and metrics for quarterly Quality control meetings on CliqSense tool

oInteraction with other Stakeholders in the company such as Benefits, Payroll and Compensation and advising on escalations and improving working relationships

oSpearheaded the Vice President, Promotions process and acting as a Subject matter expert for Executive Compensation, Recruitment and HR Support center. Worked on diverse challenges presented by C-Suite leadership team and deliver timely results against demanding project deadlines; successfully managed time-sensitive VP/SVP Promotions.

oTransactional Data management representative or Joiner and Leavers

oAdvising on positions, salary grids and job evaluations

oFiling electronic documents in GSK HR Cabinet

oProcessing Talent Moves with CET Level management and HR Business Partners Manage the J&L Rota in Workday (HRIS System) Rotation for Data Management approval process for One Time Payments: Retention, Vacation payouts, Bonus, Shift differentials and Misc. payments

oCross training for New Hires and refresher training annually

oGSK Article writing on GSK intranet site

oSOX Sarbanes Oxley Audits

GSK Teams outside the HR Support Center:

oWorked as a Global Hybrid in the HRSC on day to day transactional work Support the Two Hypercare team for the HR Transformation Team

oLead Disaster Relief GSK program; provided $25K+ immediate assistance to employees in FEMA disaster zones with three headcounts under the team

oLead Building HR Capabilities workshops which drove HR standardization, improved HR processes, and closed knowledge gaps between US and UK HR teams.

oAssisted n on the creation of the Wall of Excellence Program. Governance team member.

oSupported HR Operations as point for the Joint Venture for Pfizer in the HR Team.

oInvolved in Diversity and Resilience Teams such as (RRE) Resilience, Reward and Engagement team -Bi-weekly

oParticipate in the Onsite Help Lounge assisting customers (Two times a month)

Holy Family University Philadelphia, PA

Human Resources Representative September to October 2014

Health Benefits Administration

403b Administrator

ADP Workforce Administration

New Hire Orientation

Assisting Students and Employee Relations

Recruitment for the department; Job posting to websites and local newspapers

Termination Administration

Intranet resume database maintenance

Accounts payable and Account reconciliation

Background check (FBI, Child abuse, Criminal and Drug Testing)

Administrative Support as needed for the Vice President of Human Resources

Express Employment Professional Philadelphia, PA

Staffing Consultant February 2014 to August 1, 2014

Recruiting for High Level Administrative level positions

Making face-to-face calls (decision maker calls)

Develop sales plans

Fill job orders

Deliver Client Care Packets

Interview candidates

Assisting with resume writing

Posting jobs

Utilizing database (Express Q4) functions

Offer letters, E-Verify & Background checks

Administer Job testing through “Prove It” software

Salary negotiating

Sales and Marketing

Training and Development for the less fortunate program/Partnered with Unemployment

Solid Wood Cabinets

Levittown, PA

Human Resources Generalist (Consultant)

November 2013 to January 8, 2014

Assisted the Director of Human Resources

Audited Human Resource files

Set up new filing system

Audited I9 files – Active and Terminated

Recreated New Hire forms on Microsoft Office and Excel

Assisted with reconciling Medical/Dental invoicing

Created Electronic New Hire, Medical, Dental and 401k – New Hire Forms

Set up Medical/Dental and 401k New Hire packages

Coping, Scanning, and Filing as needed

Assisted with transitioning Payroll provider from Paychex to ADP Payforce/Workforce

oDemographic spreadsheets for upload to the HRIS Workforce

Assisted team for administrative letters, memos and ordering supplies

Assisted with Certificate of Insurance data entry

Transfield Services

Philadelphia, PA

Human Resources Generalist for the Americas

July 1, 2008 to October 26, 2012

Assisted the Senior Vice President, Human Resources

Creation of Offer Letters

Assisted with document control for HR Policies and Procedures

Assisted in processing FMLA benefits

Tracking of (PTO) Paid time off for employees on SAP/Export to Excel spreadsheet

Ordering company assets from Information Technology

Managed all Corporate Executives ’New Hire Orientation and Termination Exits

Managed Web Based Orientation

Employee Benefits Administration and 401K Overview

Handled Employee Relations for the Philadelphia office

Assisted with allocation of budgeted funds for Human Resources departments

Assisted with International and Domestic travel on Ultramar travel portal

Traveled for Human Resources and HSE Quarterly meetings

Global mobility; relocation liaison

Assisted with Account Payable processing

Assisted with sourcing and job placement for the Philadelphia office

Compensation for Annual Merit Increases and Bonus incentives

Time entry for employees on SAP Payroll

ADP Workforce/Pay force Security Administrator

Safety Coordinator for the Philadelphia office

Creation of Emergency Evacuation Process

Assisted in writing Employee Office Handbook

Managed monthly Safety Statistics report

HSEQ coordinated and documented meeting minutes

Assisted with the distribution wellness newsletters for each business unit

Managed internal web for HR/HSE Team sites

Event planning for monthly and quarterly meetings

Office management for the Corporate office

Coordinator and delegate support to the business unit where needed

AWARDS:

GSK HR Wall of Excellence awards for Curiosity in 2020

GSK Innovation, Performance and Trust Award (IPT) 2019-2020

GSK Global Recognition e-cards and monetary awards 2018-2021

ADP Security awards

Human Resources Law Certifications annually

SKILLS:

Microsoft Office Suite, Visio, One Note, SAP ECC Version 6, Circa, Beamery, Foresight, Taleo, ADP Pay force/ Workforce & ADP Net secure, IMS Safety Software, EDS, Fed line, QuickBooks 99, iPhone, Yammer, Workplace, Workday, Remedy, FCC, Who’s on chat, Lync, CIT Tool and People fluent, ITAG, Service Now, Microsoft Teams, Factory Fix, Zoom and Webex.

EDUCATION:

University of Phoenix, Business Administration, Philadelphia, PA

American Institute for Banking, Philadelphia, PA, Finance studies

High School for Creative and Performing Arts, Philadelphia, PA, Graduated 1986

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