Carl D. Zolnowski

** *** **** **.

Levittown, PA 19057

ad0uzr@r.postjobfree.com

OBJECTIVE

Dedicated and experienced Business Analyst with nearly 20 years of professional Healthcare and Life Sciences experience. Seeking an opportunity to contribute to an organization by utilizing technical and process-related skills, in addition to exceptional communication skills and the ability to facilitate positive work relationships with internal and external customers.

CAREER HISTORY

University of Chicago Medicine (Collegiseducation.com)

Senior Business Analyst (3/25/2022-5/25-2022)

•Worked on a project-specific consulting role for a client engagement with a large academic hospital.

•Provided journey, identifying and mapping out the processes for patient acquisition and physician referral

•management.

•Worked collaboratively with hospital staff representatives conducting interviews to

understand current-state processes and data flows that could benefit through automation via an

integrated patient relationship management (CRM) system.

•Provived High level requirements\capabilities for the

CRM system through process mapping.

•Suggested implementation of new technology to support the

automation of the identified business processes.

Virtua Health

IT Application Analyst – Epic MyChart (4/2019 – 8/1/21)

Responsible for daily maintenance of Epic’s MyChart Patient Portal

Utilize ServiceNow, an IT cloud-based service management platform, to troubleshoot and remediate incidents for end users, document and plan implementation of new builds to meet customer requests/system upgrades, and to create change tickets to be presented at the Change Approval Board (member)

Work with various internal teams to create functionality for appointment scheduling at the Burlington County COVID Vaccine Mega-site (created and run by Virtua Health and the National Guard) for patients using MyChart. Additionally, due to the time sensitive nature of COVID issues, participated in appointment scheduling for patients. Burlington County Mega-site provided 400,000+ vaccines to NJ residents

Formulate test scripts, and performed various routine testing (Application/Integrated/Disaster Recovery)

Present MyChart live functionality demonstrations for providers and end users

Interface and create positive business relationships with internal and external stakeholders

Senior Business Analyst (3/2016 – 3/2019)

Responsible for administration and support of Virtua’s HIE (Health Information Exchange). HIE activities included: Troubleshooting and resolving database transaction issues, both internally and from outside partners. Set up and testing of new partner data feeds. Provided on-site HIE training to office and hospital staff. Represented the HIE team on the Change Approval Board

Supported Virtua’s public facing patient records portal Myvirtua.org.

Created and maintained Virtua HIE BRDs and SOPs.

Served as lead analyst in the design, testing, and implementation of Virtua eVisits, a doctor/patient online video conferencing solution, available in desktop and mobile formats.

Provided testing and roll-out support for Caradigm’s SSOv6 (Single Sign-On) for a user base of over 6,000.

Maintained all Virtua/Children’s hospital of Philadelphia radiology study database transactions.

Implemented Dragon Medical One dictation software, created training curriculum, and trained clinicians

Razorfish Health

Senior Business Analyst (9/2015 – 1/2016)

Designed and executed functional test procedures.

Gained extensive experience with Use Cases, backlog management with Epics/User Stories.

Performed the role of QA Lead for off-shore development teams.

Experienced with design and deployment of iOS/Android apps.

Digitas Health Life Brands

Business Analyst (3/2015 – 9/2015)

Worked with strategy, design, and technology teams to define and document process flows

Created use cases and applied standard modeling formats (such as UML).

AstraZeneca Pharmaceuticals

Business Analyst (1/2008 – 7/2014)

Main point of contact from the AstraZeneca Web Services Team; providing all technical updates for the AstraZeneca Digital Marketing Knowledge Database

Oversaw a team of developers both on and off-shore to implement digital assets for 8 AstraZeneca brands, as well as their respective non-branded websites.

Initiated high level project scoping and project management activities, and interfaced with clients to document expectations on delivery on project plan

Experienced with test phases including UAT, SIT and end to end full life cycle results.

Responsible for providing website/email launch documentation required by the FDA.

Managed website/email campaign implementations as well as post-production data capture.

Oversaw the code review process upon receiving initial assets to ensure the quality of the code as well as adherence to AstraZeneca standards.

Responsible for a total of 15 websites, both HCP and Consumer, each involving multiple data feeds. Tasked with ensuring the proper set up and functionality of data feeds depending on campaign needs (Customer Master Database, direct mail fulfillment, email fulfillment, savings cards, IVR, etc.).

Oversaw the scheduling and implementation of concurrent running HCP and Consumer email campaigns for 8 AstraZeneca brands. Usually 4 to 5 email launches per week.

Implemented training modules for both internal and external clients based on a Mobile View Controller (MVC) web application that supports Flash and HTML presentations.

Created an in-house application that automated the opt-out target list scrubbing process.

Business analyst for AstraZeneca’s first mobile site (Nexium), as well as subsequent mobile sites for my respective brands.

Supported migration from US based platform to a global CQ5 platform located in the UK in 2014.

Additional AstraZeneca Pharmaceuticals Work Experience:

Senior Technical Support Analyst: (4/2004 – 12/2008)

Provided Siebel CRM platform administration and support for a sales force of over 4,000 pharmaceutical sales representatives. Established business requirements, scope, and design for new application releases and upgrades to existing applications. Oversaw final tier application support via telephone and remote desktop consultation to field and HQ end users and other support teams. Conducted root cause analysis and provided resolution for individual and organizational issues. Traveled to Bangalore, India multiple times to train level 2 and level 3 helpdesk users.

Related databases: Oracle, Sybase, SQL Server, SQL / SQL Plus scripting. UNIX: navigation, file storage and manipulation and basic scripting, and extensive use of MS Office.

Tier 2 Technical Support Analyst/Floor Lead: (2/2002 – 4/2004)

Supported 7,000 field and HQ end users on a custom built AstraZeneca software application in a Windows 2000 Environment with a three-tiered synchronization architecture.

Technical Support Team Lead (7/2001 – 1/2002)

Managed a call center team that supported 6,000 remote and HQ based users for Lucent Technologies. Supported multiple operating system environments; including Windows 95, 98, NT and 2000, Office 2000; ProComm Plus, Outlook, NetMeeting, PC Anywhere, Norton Ghost, and a host of proprietary telecom diagnostic software packages.

CERTIFICATIONS

Epic MyChart

EpicCare Ambulatory

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