MARTIN C. OTERO

Elmhurst, NY *****

917-***-****

ad1opu@r.postjobfree.com

NETWORK & SYSTEMS ADMINISTRATION IT HELP DESK OPERATIONS TRAINING SUPPORT

IT Professional with an active Secret Security Clearance and proven experience interacting and collaborating with multiple levels of management and diverse technical teams. Possess a comprehensive background in systems and network administration, IT support, and help desk support derived from operating in fast-paced, demanding environment focusing on different sectors of technology. Skilled in the installation and maintenance procedures, troubleshooting communications equipment, and maintaining maximum operational time and systems support. Career supported by the successful completion of various military and professional development courses.

Team Leadership

Information Security

Program Management

Risk Assessment

Process Improvement

Installation & Configuration

Customer Service

Telecommunications

Software Documentation

TECHNICAL SKILLS

Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Vizio) Microsoft Windows Server 2008 – 2016

Microsoft Exchange Server 2007 – 2010 Microsoft Windows SharePoint 2010 – 2019

VMWare ESXi v.5 – VMWare VSphere Client, Standalone Server & Workstation 9

Cisco Systems Routers & Switches (Basic Programming) Active Directory

PROFESSIONAL EXPERIENCE

United States Army Reserve – Fort Dix, NJ 2005 – Present

Network & Systems Administration & Management

Monitor daily status of network operations through SolarWinds, ensure the Army Reserve network is available to all system users, and resolve data communication problems

Wiped all corrupted workstations within the unit in accordance with security standards

Utilized Exchange PowerShell feature to create new user accounts and mailboxes

Restructured, improved, and managed unit’s printer server by consolidating and standardizing all printers used on the work, improving functionality

Documented and recorded equipment received and installed, new software, and all changes to computer configurations

Coordinated installation and installed telecommunications and VoIP lines; inspected and maintained wires and cables

Helpdesk & Troubleshooting Support

Manage tier 1-3 helpdesks for personnel training within the Continental United States

Wrote, designed, and produced a trouble ticket system for users experiencing system difficulties via a unit intranet site utilizing Microsoft SharePoint 2013 & 2019

Attached diagnostic equipment to phone lines to determine if lines met specifications and functionality requirements

Interpreted information technological reference guides to identify causes to different problems

Entered commands via CLI to troubleshoot network connectivity, including Ping [IP address and hostname]

Training & Development

Conducted communications training exercises using Microsoft Windows Servers 2008 R2, 2012 R2, and 2016

Trained and managed four personnel to maintain the unit’s training servers, improving productivity

Utilized VMWare ESXi V5 to host a virtual training network; installed and maintained VMWare software for training exercises throughout the United States

Explained user procedures necessary to transmit data within the Army network

Managed a five-person network team while conducting pre- and post-deployment training exercises to units returning home from and deploying to Kuwait and Afghanistan

Served as a Training Network and Systems Administrator for the Atlantic Division, 84th Training Command and performed office administration tasks, personal accountability, and training

Trained staff and users on the utilization of VMWare VSphere clients for virtual management

MARTIN C. OTERO PG. 2

Velocity Technology Solutions – Brooklyn, NY 2013 – 2016

Service Desk Support Analyst (Tier 1)

Provided front-end support for Brookdale Hospital and Medical Center; gathered customer information regarding IT issues, analyzed information, and provided resolutions

Remoted into user-based workstations to assist with login credentials for Brookdale Systems and medical applications, including EPIC

Helped install Citrix Receiver to user-based workstations, ensuring all doctors and nurses had access to EPIC

Mapped networked printers to workstations and installed drivers for personal printers

Conducted troubleshooting for printing errors from windows-based applications and EPIC/network-based printed; sent issues to appropriate personnel and escalated to Tier 2 as needed

Installed necessary hospital applications, including HIS-Keane, Keane Clinicals, and Keane Optimum to users requiring access

Trained users to access Hospital Mandatory Training through Healthstream.com to maintain compliance with New York State Hospital Practice Laws

Utilized Microsoft Windows Server 2008 Active Directory users and computers to assist in adding computers, unlocking user accounts, and resetting passwords

ADDITIONAL EXPERIENCE

Field Technician United States Marine Corps, Camp Lejeune, NC

EDUCATION

Business Administration Undergraduate Coursework American Intercontinental University – 32 Credits Completed

Political Science Undergraduate Coursework Completed Queens College – 54 Credits Completed

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