Hugh Tilson

Customer Service Representative, GS - Internal Revenue Service

East Lansdowne, PA 19050

ad198o@r.postjobfree.com - Cell- 610-***-**** Home- 484-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative, GS

Internal Revenue Service - Philadelphia, PA - December 2000 to Present

Provide customer assistance through toll - free telephone service, correspondence, and regular land telephone

service. Assist taxpayers with adjustments to their tax accounts with the use of various databases and online

tools. Setup installment payment agreements, make referrals to other Internal Revenue departments, provide

taxpayers and their representatives with account information, after securing authorization. I worked on various

details in the Modern Information Technology Services setting up network computers, upgrading, trouble -

shooting, storing, wiping

hard drives, distributing computers and peripherals, taking inventory of computer equipment in the service

center and district offices., assisted clients with hardware and software related issues, and work as assigned.

Computer Technician

Tad Technical - Blue Bell, PA - July 1998 to January 2000

Installed, configured, trouble- shot, repaired network computers and peripheral.

installed network and third party software. Worked as a helpdesk

representative, assigning tickets to technicians to provide technical service to clients.

Records Manager

The United States Third Circuit Court of Appeals - Philadelphia, PA - September 1996 to August 1998

Maintained records, files an briefs libraries. Provided records, files, briefs, and other

information to judges and their staff, The United States Attorney's Office, the general public, and internal clients.

Maintained outgoing and incoming mail. Opened Judges

mail. Created a temporary database, out of WordPerfect, to keep track of Court file and records.

EDUCATION

Certificate in Computer Forensics

Chestnut Hill College - Philadelphia, PA

2007 to 2008

Associate of Science in Computer Network Technology

Peirce College - Philadelphia, PA

1996 to 1998

Seeking Bachelor of Science

Strayer University - Springfield, PA

Chestnut Hill College - Philadelphia, PA

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